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Summary of Contents for Avaya IP Office Voicemail
- Page 1 IP Office Voicemail 40DHB0002USAV Issue 4 (12/10/2001)
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Page 2: Table Of Contents
Page ii Contents Voicemail....................... 3 Introduction to Voicemail ..........................3 Voicemail Pro ............................. 3 Installation......................4 Voicemail Server Installation Requirements ....................4 Installation ..............................5 PBX Configuration ............................6 User Configuration............................7 User Source Number Configuration ......................8 Hunt Group Configuration........................... 9 Queuing..................................10 The Voicemail Lite Console........................ -
Page 3: Voicemail
Page 3 Voicemail Introduction to Voicemail This document covers the installation and usage of Voicemail Lite. Voicemail Lite consists of a Voicemail Lite Server application. This application is installed onto a server PC connected to the PBX via the LAN. Once installed and communicating with the PBX, the Voicemail Lite Server automatically creates mailboxes for all users and groups on the PBX. -
Page 4: Installation
Page 4 Installation Voicemail Server Installation Requirements Check the following requirements before installing the voicemail software onto the voicemail server PC. The PC used as the voicemail server should be: • A Windows 9x or Windows NT4 or higher PC. •... -
Page 5: Installation
Page 5 Installation 1. Ensure that there are no versions of Voicemail Server already installed on the PC. • After uninstalling any existing versions, always reboot the PC before proceeding to install the new version. Uninstalling an old version will not delete existing messages, greetings and registry entries. 2. -
Page 6: Pbx Configuration
Page 6 PBX Configuration The PBX must be configured to recognize which PC is acting as the Voicemail Server. The PBX is configured via the Manager application and these settings can be found in the Voicemail tab of the System configuration form. -
Page 7: User Configuration
Page 7 User Configuration The following options are configured via the Voicemail tab for each individual User within Manager. • Voicemail Code: Default = Blank A code (1-7 digits) used by the Voicemail Server to validate access to this User's Voicemail box. This is required when users retrieve Voicemail messages remotely, ie. -
Page 8: User Source Number Configuration
Page 8 User Source Number Configuration This tab in the User form gives a list of Dial In Source Numbers. • Telephone Number: Default = V plus own extension number Right-click within the Telephone Number box and select Add. • V = Voicemail access To allow a User to collect Voicemail without being prompted for their Voicemail Code, prefix the number with a "V", eg. -
Page 9: Hunt Group Configuration
Page 9 Hunt Group Configuration The following options can be configured via the Voicemail tab of the Hunt Group form in Manager. • Voicemail Code: Default = Blank A security code (1-7 digits) used by the Voicemail Server. This is required when users retrieve Voicemail messages for this Hunt Group remotely, ie. -
Page 10: Queuing
Page 10 Queuing Additional the Queuing tab for a Hunt Group contains the following options: • Queuing On : Default = On If selected (default) queuing will be available for this Hunt Group. • Queuing Limit: Default = Blank This features sets the number of calls that will be held in the queue at any one time. -
Page 11: Using Voicemail
Page 11 Using Voicemail Call Routing If a user has voicemail enabled (see "User Configuration" on page 7), calls will be automatically routed to Voicemail if: 1. The extension is busy and Call Waiting has not been enabled. 2. The user has Do Not Disturb set or the extension is not answered within the Allocated Answer Interval as set in the Manager program (default 15 seconds). -
Page 12: Voicemail Help Menu
Page 12 Voicemail Help Menu The following facilities are available when using Voicemail. The user can press 8 at any time to listen to this Help Menu. • 1 - Play Old Messages • 2 - Play Saved Messages • 3 - Edit your greeting •... -
Page 13: Dialpad Key Commands
Page 13 Dialpad Key Commands The following commands are available when using Voicemail: When depositing messages: - 1. Dial 0 at any time to leave the Voicemail server and call the number configured in "User" "Voicemail Reception". You should advise users of this facility via your personal greeting message. -
Page 14: Change A Greeting Message
Page 14 Change a Greeting Message A user can record a personalized greeting message by pressing 3 while in their mailbox. The following options are given: 1. Hear your greeting message. 2. Change your greeting message. 3. Save your greeting message. 4. -
Page 15: Forwarding Options
Page 15 Forwarding Options A user can press 6 after listening to a message and the following options will be available: • 1 - Forward message to email. • 2 - Forward message to other extensions. • 3 - Prepend a header message. •... -
Page 16: Voicemail Reception
Page 16 Voicemail Reception After a caller has been routed to Voicemail, a user may wish to give the caller the option to be transferred to another extension to assist further with the enquiry, eg. Reception, an assistant or to an external number such as the user’s cell phone. -
Page 17: Using Voicemail To Give Error Messages
Page 17 Using Voicemail to Give Error Messages Voicemail can be used to give out messages when certain numbers are dialled. For example, if users are barred from making international calls, rather than giving users the busy tone a recording similar to "International calls are not permitted"... -
Page 18: Accessing Voicemail Remotely
Page 18 Accessing Voicemail Remotely Remote Access Voicemail Code A user can access Voicemail from his own extension using *17 (default short code). However to access Voicemail from any other location an access code must first be configured. In the Voicemail Tab of the User’s configuration form in the Manager program, enter a 1-7 digit number in the Voicemail Code box. -
Page 19: Accessing Voicemail From An External Location
Page 19 Accessing Voicemail from an External Location If users wish to access their Voicemail messages when away from the office an Incoming Call Route can be used for this facility. The Incoming Call Route must be set up with the destination as Voicemail, eg. When users dial this number they will be prompted for their mailbox number (extension number) and Voicemail Code. -
Page 20: Hunt Groups
Page 20 Hunt Groups Hunt Group Voicemail If enabled (see "Hunt Group Configuration" on page 9), calls to a Hunt Group will be automatically routed to voicemail if all available extensions have been rung for the number of seconds defined in the PBX's Allocated Answer Interval parameter (15 seconds default). -
Page 21: Edit Hunt Group Greeting Messages
Page 21 Edit Hunt Group Greeting Messages A user can edit the greeting messages for a Hunt Group by pressing 3. However you will be given the following options: 1. Standard greeting 2. Out of Hours greeting 3. You are in a queue greeting 4. -
Page 22: Glossary Of Terms
Page 22 Glossary of Terms MAPI Messaging Application Programming Interface - Part of Microsoft's Window's Open Service Architecture (WOSA). Allows programs and devices to send emails via email clients if those client support MAPI. Trusted Location A number that has been entered into the user's Source Numbers as a location from which they want to access their mailbox without being asked to enter their voicemail code. -
Page 23: Index
Page 23 Index Group Ringback 8 Groups 20 Accessing Voicemail 11 Reception 7, 16 Group 20 Remote Access 18 Remote Access 18 Hard Disk Space 4 Ring Time 10 Help 7, 9, 12 Ringback 7 Hunt Group Configuration 9 Group 8, 20 Change a Mailbox Greeting 14 Hunt Groups 20 Run 10... - Page 24 Lucent Technologies has been transferred or licensed to Avaya. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. Any comments or suggestions regarding this document should be sent to "gsspublishing@avaya.com".
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