Avaya CallPilot Mini Quick Start Manual
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Avaya CallPilot Mini Quick Start Manual

Avaya CallPilot Mini Quick Start Manual

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Avaya CallPilot® Mini Quick Start Guide
Avaya CallPilot® Mini
Release 5.0
Document Status: Standard
Document Number: P1002915
Document Version: 01.1
Date: September 2010

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Summary of Contents for Avaya CallPilot Mini

  • Page 1 Avaya CallPilot® Mini Quick Start Guide Avaya CallPilot® Mini Release 5.0 Document Status: Standard Document Number: P1002915 Document Version: 01.1 Date: September 2010...
  • Page 2 Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/...
  • Page 3 Create an ACD Queue for Avaya CallPilot® Mini – Determine the Avaya CallPilot® Mini TNs – Create an ACD Queue – Assign the Avaya CallPilot® Mini TNs as agents on the Can you use the default IP address 192.168.110.10...

  • Page 4: Configuring The Meridian 1 Pbx To Work With Callpilot Mini

    An ACD Queue is a feature that distributes calls to available ACD Agents. For the ACD Queue used with CallPilot Mini, the Directory Number (DN) of the ACD Queue is the Voicemail DN and the CallPilot Mini ports are the ACD Agents. When a user dials the Voicemail DN, the ACD Queue routes the call to the an available CallPilot Mini port.

  • Page 5: Creating An Acd Queue

    For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25 to CallPilot Mini.
  • Page 6 Configuring the Meridian 1 PBX to work with CallPilot Mini Table 2 Creating an ACD Queue, step 1 Prompt Response Comment TYPE CUST ACDN 5666 Enter the Directory Number for this ACD Queue. In the example shown, 5666 represents the Directory Number of the ACD Queue.

  • Page 7: Assigning Acd Agents

    Prompt Response Comment TYPE 2616 Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini. The TN shown (4 0) is an example only. AGENT1 Type a name for this agent. The name shown (AGENT1) is an example only.

  • Page 8: Enabling The Call Forward On Busy Message

    Enabling the Call Forward on Busy message When a caller dials a CallPilot Mini user that is busy on another call, the caller is forwarded to the user’s mailbox. The caller will also hear a message stating that the user is on the phone, if you ensure that the Hunt prompt in LD 95 is set to B.
  • Page 9 If the default IP address is not compatible, you must change the IP address before you connect the Avaya CallPilot® Mini to the network. You can change the IP address using a serial cable or an Ethernet crossover cable (direct PC connection).
  • Page 10 If you are using a computer, start your terminal emulation program. Remove power from the Avaya CallPilot® Mini. Note: Steps 5 and 6 are used to force the Avaya CallPilot® Mini to reboot. You can change the IP address only while the Avaya CallPilot® Mini is booting up.
  • Page 11 Should there be a default gateway for packet routing? 12 If the Avaya CallPilot® Mini needs a next hop router, press the Y key and press the Enter key. If the Avaya CallPilot® Mini does not need a next hop router, press the N key, press the Enter key and go to step 15.

  • Page 12: Running The Quick Install Wizard

    With this connection, you can use CallPilot Manager to change the Avaya CallPilot® Mini IP address before you connect it to the network. Note: If you do not have access to the Avaya CallPilot® Mini through the network, you can use an Ethernet crossover cable to configure all of the Avaya CallPilot® Mini parameters.
  • Page 13 Field name Description IP Address Enter the IP Address for the CallPilot Mini. If you do not know the IP Address, contact your network administrator. This is the IP Address you will use to access the CallPilot Mini using CallPilot Manager.

  • Page 14: Additional Information

    Configuring the Avaya CallPilot® Mini After you have initialized the Avaya CallPilot® Mini, you can begin configuring the CallPilot features. For information about how to configure the Avaya CallPilot® Mini, refer to the Avaya CallPilot® Manager Set Up and Operation Guide.
  • Page 15 Additional information Avaya CallPilot® Mini Quick Start Guide...
  • Page 16 Additional information P1002915 01.1...

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