Related Manuals for Avaya IP Ofice Platform
Summary of Contents for Avaya IP Ofice Platform
- Page 1 IP Office™ Platform Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) 15-604067 Issue 14b - (13 November 2014)
- Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
- Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
- Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
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Page 5: Table Of Contents
4.2.4 Turning Outcalling On ................29 4.2.5 Turning Outcalling Off ................29 4.2.6 Answering Outcalling Calls ................30 Document History Index ................33 Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 5 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) -
Page 7: Embedded Voicemail
Chapter 1. Embedded Voicemail Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 7 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) - Page 9 Switching to another mailbox · Normal login · Trusted Sources · Mailbox controls · Caller options · Visual voice · Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 9 IP Office™ Platform 15-604067 Issue 14b (13 November 2014)
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Page 10: Logging In
7. After you log in, the voice prompts provide instructions. See Default Mailbox Controls for a summary of the controls. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 10 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) -
Page 11: Trusted Sources
· For help at any time: Press *4. · To return to the activity menu: Press *7. · To exit the system: Press **9. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 11 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) -
Page 12: Default Mailbox Controls
You can also use the following short codes to control your mailbox. These are default system features, however your system maintainer can change them. For users with Avaya telephones that include programmable buttons, your system administrator can also assign these functions to buttons. -
Page 13: Caller Options
1.4 Full Mailbox When a mailbox is full and unable to store new voicemail messages, the voicemail system plays an information message and disconnects the call. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 13 IP Office™ Platform... -
Page 14: Visual Voice
If pressed when you have a call is connected, the Visual Voice button allows entry of an extension number for direct to voicemail transfer of the connected call. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 14 IP Office™... -
Page 15: Listening To Messages
Chapter 2. Listening to Messages Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 15 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) - Page 16 Forwarding a message · Calling the message sender · Replying to a message · Sending a new message · Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 16 IP Office™ Platform 15-604067 Issue 14b (13 November 2014)
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Page 17: Listening To Messages
To save a message: 1. While listening to a new or old message, press **7 to save it. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 17 IP Office™ Platform... -
Page 18: Forwarding A Message
· To play back the recording: Press 23. · To delete the recording: Press *3. · To approve the recording: Press #. Recordings must be at least 3 seconds long Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 18 IP Office™ Platform... -
Page 19: Sending A New Message
· To play back the recording: Press 23. · To delete the recording: Press *3. · To approve the recording: Press #. Recordings must be at least 3 seconds long Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 19 IP Office™ Platform... -
Page 21: Changing Your Settings
Chapter 3. Changing Your Settings Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 21 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) -
Page 22: Changing Your Password
Alternatively, the administrator can set the new password for you. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 22 IP Office™ Platform... -
Page 23: Personal Greeting
Changing Your Settings: Changing Your Password 3.2 Personal Greeting By default, callers to your mailbox hear the default system greeting. "Your call has been answered by Avaya IP Office." You can replace this with a personal greeting. You can delete your personal greeting at any time. If you delete it, the system plays the default system greeting to callers. -
Page 24: Transfer Options
· To record your name again: Press 1. · To accept the recording: Press #. 6. Hang up or choose another option. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 24 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) -
Page 25: Voicemail Notification
Chapter 4. Voicemail Notification Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 25 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) - Page 26 · Message Waiting Lamp Most Avaya telephones include a message waiting lamp, typically at the top right of the phone. This lamp lights when your mailbox contains any new messages that you have not heard. In addition, many Avaya phones have a MESSAGE button which also lights when your mailbox contains new messages.
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Page 27: Voicemail Email
Otherwise, you hear the message 'Email is not enabled on this mailbox' whenever you try to use an email option. Your system administrator can tell you whether they have configured your mailbox to use email. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 27 IP Office™ Platform... -
Page 28: Outcalling
2. Press 1 to configure your outcalling options. You need to specify the destination telephone number where you want to receive your new voicemail notification. 3. When you have configured an outcalling destination number, you can turn outcalling on/off. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 28 IP Office™ Platform... -
Page 29: Setting Your Outcalling Destination
Log in to your mailbox. 2. Press 6 to access your outcalling settings. 3. Press 6 to switch outcalling off. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 29 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) -
Page 30: Answering Outcalling Calls
2. When you hear the outcalling announcement, enter *#. The system cancels any further outcalling for that new message. You still receive outcalling alerts for any subsequent new message. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 30 IP Office™... -
Page 31: Document History
Chapter 5. Document History Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 31 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) - Page 32 · Minor update for IP Office Release 9.1. New source for translation to Japanese/Korean. 13th November 2014 · Document title change. Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 32 IP Office™ Platform 15-604067 Issue 14b (13 November 2014)
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Page 33: Index
Listen to Trusted source 11 Greeting Login 11 First time Visual voice 14 Voicemail On/Off Mailbox Voicemail email 14, 27 Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 33 IP Office™ Platform 15-604067 Issue 14b (13 November 2014) - Page 34 Voicemail Ringback On/Off Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 34 IP Office™ Platform 15-604067 Issue 14b (13 November 2014)
- Page 35 Avaya IP Office™ Platform Embedded Voicemail User Guide (Intuity Mode) Page 35 IP Office™ Platform 15-604067 Issue 14b (13 November 2014)
- Page 36 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.
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