Repair - Accu-Chek Spirit User Manual

Care of your Accu-Chek Spirit insulin pump

14.5 Repair

Do not perform any servicing or repair on your insulin
pump by yourself. Do not use any lubricant on the pump
mechanism. For additional questions contact your local
Customer Care Area.
When experiencing problems with your insulin pump, contact your
local Customer Care Area. The local Customer Care Area can
address your concerns via the telephone or internet. Your insulin
pump may need to be returned to Roche Diagnostics when
approved by the local Customer Care Area. Return of your insulin
pump would occur if an alert or error could not be cleared by
following the procedures described in the section 10 "Alerts and
errors".
Pack your insulin pump with the used cartridge, battery, battery cover,
adapter and infusion set safely to avoid damage during transportation.
Place your insulin pump back in the shipping case and put the case in a
package that will not rip or tear. It is best to send your insulin pump with
a carrier that tracks the shipment.
Remember to include a note with
• a description of the reason for returning your insulin pump
• your name and address
• your daytime phone
• the serial number of your insulin pump
AND
• any RMA (Return Material Authorization) number received from
the local Customer Care Area.
By returning your insulin pump to Roche Diagnostics, you allow Roche
Diagnostics to undertake any testing (including destructive testing) on
your insulin pump necessary for a proper inspection.
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Caution