Technical Support; Contacting Technical Support - Symantec XGS-4728F Installation Manual

Technical Support

Contacting Technical Support

Symantec Technical Support maintains support centers globally. Technical
Support's primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our
online Knowledge Base. The Technical Support group works collaboratively with
the other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product
Engineering and Symantec Security Response to provide alerting services and
virus definition updates.
Symantec's maintenance offerings include the following:
■
A range of support options that give you the flexibility to select the right
amount of service for any size organization
■
Telephone and Web-based support that provides rapid response and
up-to-the-minute information
■
Upgrade assurance that delivers automatic software upgrade protection
■
Global support that is available 24 hours a day, 7 days a week
■
Advanced features, including Account Management Services
For information about Symantec's Maintenance Programs, you can visit our
Web site at the following URL:
www.symantec.com/techsupp
Customers with a current maintenance agreement may access Technical
Support information at the following URL:
http://www.symantec.com/business/support/assistance_care.jsp
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to
replicate the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
■
Hardware information
■ Available memory, disk space, and NIC information
■ Operating system
■ Version and patch level
■ Network topology
■ Router, gateway, and IP address information
■ Problem description: