Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Symantec Fax Sharing
Summary of Contents for Symantec Fax Sharing
- Page 1 Fax Sharing User’s Guide February 2000...
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Page 2: Copyright Notice
Microsoft, MS, MS-DOS, Word, Excel, and PowerPoint are registered trademarks, and Windows is a trademark of Microsoft Corporation. SatisFAXtion is a trademark of WildCard Technologies Inc. TextBridge® OCR ©1994-96 Xerox Corporation. All rights reserved. All other product names are trademarks of their respective owners. 01/00... -
Page 3: Table Of Contents
Starting and Exiting WinFax Programs ... 11 Installing WinFax for Fax Sharing (Administrators Only) ... 11 Setting Up a Fax Sharing Host Station ... 11 Installing WinFax on a Host Computer ... 12 Enabling the Fax Sharing Host Feature ... 12 Installing the Fax Sharing Client Automatically ... - Page 4 Contents...
- Page 5 WinFax is called Fax Sharing. If you are sending and receiving messages using a modem on another computer, your computer is a Fax Sharing Client station. If you and others in your office are sending and receiving faxes using the modem or device on your computer, your computer is a Fax Sharing Host station.
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Page 6: About This Guide
WinFax PRO Fax Sharing About this Guide While this guide contains instructions for the most basic Fax Sharing tasks, the online help covers all features. Additional information on using the Fax Sharing Host (that is, WinFax with a local modem or device) is provided in the WinFax PRO User’s Guide, available in Adobe Acrobat format on your... -
Page 7: Getting Help In A Dialog
Getting Help in a Dialog Many WinFax dialogs and windows contain a help button (in the upper right corner) that you can use to display information about on-screen components, such as commands and individual fields in dialogs. Help button in upper right corner of most To view the pop-up help for an on-screen component: WinFax dialogs... -
Page 8: Introducing Winfax Pro Fax Sharing
However, if you do not have a modem or device installed on your computer, you can still send and receive messages by setting up your computer as a Fax Sharing Client station and using the modem or device attached to the Fax Sharing Host station on your network. -
Page 9: Receiving Faxes
Step 4: Your fax is received on the destination fax device. Destination Step 3: The Fax Sharing Host sends your fax when the host modem or device is available. If you scheduled your fax, the Fax Sharing Host waits until that time. -
Page 10: System Requirements
Fax Sharing Host feature. The Fax Sharing Client station is any computer running WinFax that does not have an attached modem or device and is set up for Fax Sharing with the Fax Sharing Host. The WinFax PRO Program Group The table below describes the items included in the WinFax PRO program group. -
Page 11: Starting And Exiting Winfax Programs
The Message Manager is the main interface for sending faxes, for organizing and storing messages, and for configuring your WinFax system. Program Setup is the program you use to set up Fax Sharing and modify your WinFax preferences. You can start these programs in a variety of ways. -
Page 12: Setting Up A Fax Sharing Host Station
WinFax PRO Fax Sharing Setting Up a Fax Sharing Host Station Your Fax Sharing network must have at least one Fax Sharing Host station. If you have a modem or communications device attached to your WinFax station, you can share your modem or device with other WinFax users on your network when you enable the Fax Sharing Host feature. -
Page 13: Enabling The Fax Sharing Host Feature
Installing WinFax for Fax Sharing (Administrators Only) Enabling the Fax Sharing Host Feature To allow Fax Sharing Clients to receive voice messages and send and receive faxes using the host computer, you must first enable the Fax Sharing Host feature and then enable automatic reception. -
Page 14: Installing The Fax Sharing Client Automatically
WinFax PRO Fax Sharing Click the General tab. Enable Use This WinFax PRO Station As A Fax Sharing Host. If you want to protect the Fax Sharing Host station with a password, enable Use Password then type a password in the Password field. - Page 15 (WFSCRIPT.PDF) in the “Docs” folder on your WinFax installation CD. To install Fax Sharing Client using a scripted install: Set up a Fax Sharing Host station. See “Setting Up a Fax Sharing Host Station” on page 12. Copy the WinFax installation files to a network drive that is accessible to all users who will install WinFax on their computers.
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Page 16: Copying The Installation Files To A Network Drive
Have each user modify their settings, as required (select their shared mailbox, change greetings, and so on). See “Modifying Fax Sharing Client Settings” on page 22 and “Installing the Fax Sharing Client Manually” on page 21 for more information. Copying the Installation Files to a Network Drive With a scripted installation, all users install WinFax from a network drive. -
Page 17: Creating An Installshield Silent Response File
Installing WinFax for Fax Sharing (Administrators Only) Creating an InstallShield Silent Response File WinFax uses the InstallShield program. To perform a scripted install, InstallShield requires you to create a silent response file (SETUP.ISS). You can create a silent response file by running the Setup program with the “-r”... -
Page 18: Creating An Installation Script
In the [WFXIFSETUP] section, set WFXIFID=WPP. e In the [MODEMS] section, set USEHAL=1 and HAL=2. In the [WPP SETTINGS] section, identify the Fax Sharing Host station you will be using, the operating system on which the Fax Sharing Host station is running, the Fax Sharing Host password (if it exists), and whether you want to check for new messages when you start WinFax. -
Page 19: Starting The Scripted Installation
Copy the WinFax installation files to a network drive (see page 16). Create an InstallShield silent response file (see page 17). Create an installation script for the Fax Sharing Client stations (see page 18). Copy both the InstallShield silent response file (SETUP.ISS) and the installation script (WFSCRIPT.SPT) to the network drive containing... -
Page 20: Troubleshooting The Scripted Installation
WinFax PRO Fax Sharing Click the Windows Start button, and then click Run. The Run dialog appears. In the Open field, type ... <network path>\SETUP.EXE -s … where “network path” is the location of the WinFax installation files on the network. -
Page 21: Installing The Fax Sharing Client Manually
WinFax station, but another WinFax station on your Fax Sharing network has an attached modem or device and is configured as a Fax Sharing Host, you can use that modem or device as if it were attached to your WinFax station. -
Page 22: Modifying Fax Sharing Client Settings
When the Modems And Communications Devices panel appears, click the WinFax PRO Fax Sharing device and click Next. Note: You can also set up Fax Sharing after you install WinFax. To do this, start Program Setup (see page 11), double click Modems And Communications Devices, and then enable the Active check box beside the WinFax PRO Fax Sharing fax device. -
Page 23: Working With Faxes
Fax Sharing Host station and access its modem or device. Once you have set up WinFax for Fax Sharing (either as a Fax Sharing Host or a Fax Sharing Client), you can send faxes using the procedures described in the WinFax PRO User’s Guide and the WinFax PRO User’s Guide. -
Page 24: How Faxes Are Sent
The steps involved in processing a fax may vary, depending on where the fax was created and assembled. Faxes created on the Fax Sharing Host – WinFax delivers the fax to the modem or device, displays the Status dialog, dials the recipient’s fax number, and instructs the modem or device to send your fax. - Page 25 Current fax transmission activity Rate of transmission Current page Collapse details display area If the faxing traffic on your computer is heavy, you can disable the Status dialog so it does not appear each time a fax is sent or received. Start Program Setup (see page 11), double click Call Status And Controller, click the General tab, and then disable Display Status Dialog.
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Page 26: Receiving Faxes In Message Manager
In Fax Sharing mode, all incoming faxes not directed to a WinFax mailbox are received on the Fax Sharing Host station and appear in the Receive Log on that computer. Before the Fax Sharing Host can receive faxes, it must... - Page 27 To download received faxes from the Fax Sharing Host (Fax Sharing Client): Do one of the following, depending on when you want to receive faxes: Receive faxes automatically – On the Receive menu in Message Manager, enable Automatic Receive. Whenever there are new...
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Page 28: Troubleshooting
Message Manager Receive Log. Note to Fax Sharing Clients: To display the WinFax Receive dialog each time you start WinFax, enable Check For New Events On Startup in the Fax Sharing Properties dialog. Start Program Setup (see page 11), double click Modems And Communications Devices, click WinFax PRO Fax Sharing in the list, and then click Properties). - Page 29 groups, FAQs, the automated Symantec Support Genie, and the Symantec FTP site, connect to http://service.symantec.com. For more information, look up “support” in the online help index. Online forums – Provide question-and-answer support on CompuServe and America Online (AOL). Symantec Technical Support representatives monitor these forums.
- Page 30 WinFax PRO Fax Sharing...