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12
Service and support solutions
About phone support
About phone support
Support for old and discontinued versions
Keeping your subscription current
If you have a question or problem that you cannot resolve on the support Web
site by yourself, the site provides a link to information about phone support. For
questions about installation or common problems in a current version of a Norton
product, there is no charge. For other problems, or if you use an older version,
phone support is fee-based. This support is available to all registered customers.
Symantec shall provide complimentary support and fee-based support in
accordance with the most current consumer support policy of Symantec. You
can find the current Symantec consumer support policies on our Web site at:
www.symantec.com/norton/support/technical_support_policy.jsp
See About online support" on page 11.
When Symantec announces that a product will no longer be marketed or sold,
telephone support is discontinued six months after the termination
announcement. Technical information on these products may still be available
through the support Web site at the following address:
www.symantec.com/norton/support/index.jsp
Technical support for discontinuing products and old versions is subject to the
most current consumer support policy of Symantec. You can find the current
Symantec consumer support policies on our Web site at:
www.symantec.com/norton/support/technical_support_policy.jsp
This renewable service includes protection updates and new product features as
available throughout the service period. Please note that features may be added,
modified, or removed during the service period.
Service period lengths vary by Symantec product. After your initial service period
ends, you must renew your service subscription before you can update and use
your protection. When you run LiveUpdate near the end of your service period,
you are prompted to subscribe for a nominal charge. Follow the instructions on
the screen to renew.
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