Canon Usa Support Offerings; Canon Usa Technical Support Center - Canon imageRUNNER 3245 Series Service Manual

B. Canon USA Support Offerings
The following support mechanisms were established to deliver high quality,
timely technical support services, and product information to imageRUNNER
dealerships. These support services cover areas such as system and user
software, networking and connectivity issues, electro-mechanical operations,
and other hardware servicing.

1. Canon USA Technical Support Center

Canon USA provides a time sensitive call escalation process for all
authorized
3230/3225 dealers. The TSC is the single point of entry for this process.
Once a call is placed to the TSC and information is logged into the call
management system, a case number will be assigned to the call. Every
effort is made to resolve the problem during the call. Calls that cannot be
resolved during the initial call and require escalation, need to follow the
process below. The status of all escalated cases can be viewed via e-
Support or by calling the TSC.
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
Rev. 1
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
imageRUNNER 3245/3235 Series and imageRUNNER
March 2010
Page 43