Canon imageRUNNER 3245 Series Service Manual page 43

To submit a new warranty claim, select the type of claim from the
dropdown list shown below and complete the required sections of the e-
Tag limited warranty claim console.
Figure 4 (e-Support: e-Tag Claim Selection Menu)
A copy of the e-Tag limited warranty claim form and the machine service
history should be returned with the original defective part(s) to the address
provided on the bottom of the e-Tag limited warranty claim form. The
service history log can be handwritten or computer generated and must
include the following:
•
Dealer Name
•
Machine Installation Date
•
Machine Serial Number
•
Part Number
•
Work Performed (Highlight Current Service Call)
For defective drums, ship the drum to the address provided on the bottom
of the e-Tag limited warranty claim form, accompanied by a copy of the e-
Tag limited warranty claim form, machine service history log, a "before"
sample copy depicting the problem and an "after" sample copy showing the
problem has been resolved.
After authorization, part, drum and labor credits are posted on the CNA
website on the following business day.
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
Rev. 1
imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide
•
Part Description
•
Date Part Was Removed
•
Machine Copy Count
•
Reason For Removal
March 2010
Page 38