Returning Product For Repair - Promise Technology Pegasus J2 User Manual

Returning Product For Repair

If you suspect a product is not working properly, or if you have any questions about your product,
contact our Technical Support Staff through one of our Technical Services, making sure to provide the
following information:
• Product model and serial number (required)
• Return shipping address
• Daytime phone number
• Description of the problem
• Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise
Authorization) number.
PROMISE shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized
savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data
stored in or used with the products, or for any other general, special, consequential, indirect, incidental,
or punitive damages, whether in contract, tort, or otherwise, notwithstanding the failure of the essential
purpose of the foregoing remedy and regardless of whether PROMISE has been advised of the possibility
of such damages.
PROMISE is not an insurer. If you desire insurance against such damage, you must obtain insurance
from another party.
Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer
products, so the above limitation may not apply to you.
This warranty gives specific legal rights, and you may also have other rights that vary from state to state.
This limited warranty is governed by the State of California.
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Promise Technologies Pegasus J2 User Manual