Promise Technology Pegasus M4 Product Manual

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egasus M4

Product Manual

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Summary of Contents for Promise Technology Pegasus M4

Page 2 Promise Technology Pegasus M4 Copyright © 2023 PROMISE T echnology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, Pegasus, SmartStor, SuperTrak, FastTrak, VessRAID, Vess, PerfectPATH, PerfectRAID, SATA150, ULTRA133, VTrak S3000, BackTrak, Hyper- Cache, HyperCache-R, HyperCache-W, DeltaScan and GreenRAID are registered or pending trademarks of PROMISE T echnology, Inc.
Page 3 About this guide About this guide This Product Manual describes how to setup, use, and maintain the Pegasus M4 unit. It also describes how to use the PROMISE Utility Pro software that you install and run on your computer. Please notice that there are different setup instructions for Mac users and Windows users.
Page 4 Promise Technology Pegasus M4 Notices for USA Federal Communications Commission ( FCC ) notice...
Page 5 Product Manual About this guide Notices for Canada (Avis Canadien) CAN ICES-003 (B) / NMB-003 (B) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled “Information Technology Equipment (Including Digital Apparatus)”, ICES-003 of the Canadian Department of Communications.
Page 6 Promise Technology Pegasus M4...
Page 7 Product Manual About this guide...
Page 8 • Use an approved power cord. If you have questions about the type of power cord to use, contact your PROMISE TECHNOLOGY INC. authorized service provider. • If you have not been provided with a power cord for your product or for any AC-powered option intended for your product, purchase a power cord that is approved for use in your country.
Page 9 Product Manual About this guide Equipment Modifications Do not make mechanical modifications to the system. PROMISE TECHNOLOGY INC. is not responsible for the regulatory compliance of PROMISE TECHNOLOGY INC. equipment that has been modified. Equipment Repairs and Servicing The installation of internal options and routine maintenance and service of this equipment should be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy levels.
Page 10 Promise Technology Pegasus M4 WARNING WARNING...
Page 11 Product Manual Contents �� bout this guide �� Afety nformAtion viii �� quipmEnt odifications �� quipment epAirs And ervicing �� 1 ntroduction to egAsus �� 1 acking �� 2 pecificAtions �� 3 ardwarE �� 5 ArdwAre nstAllAtion �� 6 ummAry of the setup procedure ��...
Page 12: Table Of Contents
Promise Technology Pegasus M4 �� 25 ArdwAre roblems �� 25 iagnosing ardwarE robLEm �� 26 onnEction robLEms �� 26 Ables usb c �� 27 onnection roblems �� 28 eplAcing A hysicAl rive �� 31 HysicaL rivE arning EssagE �� 32...
Page 13 Product Manual Contents...
Page 14: Pegasus M4
“Packing List” • “Specifications” • “Hardware” acking Check the shipping package to make sure you have the following items: • Thunderbolt 3 / USB cable • Pegasus M4 • Power cord • Four Solid State Drives (installed) • Quick Start Guide...
Page 15 Promise Technology Pegasus M4 pecificationS General Information Form Factor 4-Bay / Hardware RAID / Enclosure Drive Support 2.5” SATA3 SSD, 4TB/8TB Processor Integrated SAS ROC (Raid-On-Chip). Memory 1GB DDR3 1866 ECC on board Expansion Dual Thunderbolt ports use for daisy chain Host Interface Thunderbolt 40Gbps (Port A and B) or USB 3.1 Gen 2 10Gbps (Port A only).
Page 16 Product Manual Introduction ardware This section provides a brief introduction to the external hardware of the Pegasus M4. Pegasus M4 front view Power button / Status LED Drive Power / Status LED Drive Activity LED Link LED Drive Carriers LED Description...
Page 17 Requires cable with a Kensington lock. Feature Description Use a Thunderbolt cable to connect the Pegasus M4 to a Thunderbolt or equipped computer. This connection completes the physical link, it is the path through which the SATA link is established.
Page 18 Product Manual Installation and Setup ardware nstaLLation This chapter contains the following topics: • “Summary of the setup procedure” • “Connect the power cord” • “Connect to computer, power on” CAUTION The electronic components within the Pegasus unit are sensitive to damage from Electro-Static Discharge (ESD).
Page 19 Connect the Pegasus to your computer with a Thunderbolt™ 3 / USB cable. Use PROMISE Utility Pro software to set up the Pegasus M4. Mac users can locate the PROMISE Utility Pro installation package located on the device (Pegasus is shipped with RAID 5 configuration) and install the management software utility.
Page 20 Product Manual Installation and Setup Connect the power cord To connect the power cord the Pegasus unit: Attach the power cord on the back of the Pegasus unit. Plug the other end into a suitable power source. Thunderbolt™/USB data connection and power connection Thunderbolt™...
Page 21 Connect a Thunderbolt™ cable from one of the Thunderbolt™ ports on the back of the Pegasus M4 to the Thunderbolt™ port on your computer. If the Pegasus M4 is plugged into a power source and the computer is running, the Pegasus M4 will power on and begin to boot up.
Page 22 Connect a Thunderbolt™ / USB (Type-C) cable from Port A (port with computer icon) on the back of the Pegasus M4 to the USB (Type-C) port on your computer. If the Pegasus M4 is plugged into a power source and the computer is running, the Pegasus M4 will power on and begin to boot up.
Page 23 Promise Technology Pegasus M4 roubLesHooting This chapter deals problems you might encounter with your Pegasus unit and how to resolve them. • “Responding to an Audible Alarm” (below) • “Checking LEDs” • “Promise Utility Pro”ro” • “Viewing the Event Logs”...
Page 24 Product Manual Troubleshooting Checking LEDs When you boot Pegasus unit, the Power Button LED turns orange. When fully booted, the LED turns blue. See page 102, Figure 1. See “Subsystem LEDs” on page 102. The drive carrier Power / Status LEDs turn blue if a physical drive is installed. See “Drive Carrier LEDs” on page 103.
Page 25 Promise Technology Pegasus M4 Drive Carrier LEDs The Pegasus unit spins up the disk drives sequentially to equalize power draw during start-up. After a few moments: • The Power / Status LEDs turn blue. • The Activity LEDs turn blue if a drive is installed.
Page 26 Product Manual Troubleshooting Promise Utility Pro Viewing the Event Logs Viewing Event Logs includes: • “Viewing Runtime Events” • “Viewing NVRAM Events” • “Event Severity Descriptions” Viewing Runtime Events T o display Runtime Events, click the Crtiical Events button on the utility toolbar and then select See All Events.
Page 27 Promise Technology Pegasus M4 View Runtime Events Viewing NVRAM Events This screen displays a list of and information about most important events. T o display NVRAM events: Click the Critical Events button on the utility toolbar and then select See All Events The log of Runtime Events appears.
Page 28 Product Manual Troubleshooting View NVRAM Events Event Severity Descriptions Level Meaning Fatal Non-Recoverable error or failure has occurred Critical Action is required now and the implications of the condition are serious Major Action is required now Minor Action is required but the condition is not a serious at this time Warning User can decide whether or not action is required Information...
Page 29 Promise Technology Pegasus M4 Physical Drive Problems Physical drive troubleshooting includes: • “Diagnosis using the Promise Utility Pro”ro” • “Replacing a Physical Drive” • “Physical Drive Warning Message” Physical drives are the foundation of data storage. A physical drive problem can affect your entire RAID system.
Page 30 Product Manual Troubleshooting To see more detail about any drive, go to Control page > Device tab and click on the front view of each drive. Mouse over a drive for basic information about the drive. Show Disk Array and Logical Drive status in Disk Arrays tab Click the Disk Array Alias tab in the Controls men to view status for the Logical Drive and its components.
Page 31 Promise Technology Pegasus M4 Failed Drive tab The Failed Drive tab lists drives currently in failed drive status. Operational Status indicates the current condition of the physical drives. The possible states for failed status are: • Offline – The physical drive cannot be repaired. You must replace the failed drive.
Page 32 Product Manual Troubleshooting Disk Array and Logical Drive Problems Disk array and logical drive troubleshooting include: • “Disk Array Degraded / Logical Drive Critical” • “Disk Array Offline / Logical Drive Offline” • “Repairing an Offline Disk Array or Logical Drive” •...
Page 33 Promise Technology Pegasus M4 Disk Array Offline / Logical Drive Offline Disk arrays are made up of physical drives. Logical drives are created on the disk array. When a disk array and its logical drives go Offline, the data stored in the logical drives is no longer accessible.
Page 34 Product Manual Troubleshooting Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data on one of its physical drives. If there is no spare drive of adequate capacity, you must replace the failed drive with an unconfigured physical drive, then perform a Rebuild manually.
Page 35 Promise Technology Pegasus M4 Incomplete Array A more serious, but far less common problem is an Incomplete Array. An incomplete array results from a physical drive that fails or becomes missing during: • Disk array transport WARNING WARNING • Transport...
Page 36 Product Manual Troubleshooting If a physical drive fails during transport, or you do not move all of the physical drives to their new locations, the Promise Utility Pro displays an incomplete array. When the Promise Utility Pro discovers an incomplete array, click on the Accept incomplete disk in the menu then it will display a dialog box asking you to: •...
Page 37 Promise Technology Pegasus M4 Unreadable Disk Warning Your Pegasus logical drive displays on the computer’s desktop as a removable-drive icon. If your computer’s operating system recognizes a logical drive but cannot access it, the computer might display a warning message.
Page 38: Ardware P Roblems
Product Manual Troubleshooting Hardware Problems Diagnosing Hardware Problem Check System Status on the Dashboard. If there is a failure with one of the components, an indicator icon will be displayed next to the component.
Page 39: Connection Problems
Promise Technology Pegasus M4 Connection Problems Cables If the installation of the cables and components are correctly installed, but they don't function properly, or at all, some of the possible reason could be: • A connector is dirty or corroded •...
Page 40: Usb Connection Problems
If you are having problems with a USB connection to a host computer, make sure the USB-to-host connection is using Port A. Port A is the Type C port with the computer icon. To reconnect to Port A, power down your computer before switching the cable to Port A. Pegasus M4 back view Port A...
Page 41: Eplacing A P Hysical D Rive
Promise Technology Pegasus M4 Replacing a Physical Drive A failed physical drive displays a red X icon in the Promise Utility Pro and a red Power / Status LED on the drive carrier. Failed physical drive Power / Status LED is red...
Page 42 Product Manual Troubleshooting T o replace a physical drive: Press the release button to unlock the drive carrier. The drive carrier handle swings out. Grasp the handle and gently pull the drive carrier out of the Pegasus unit and place it onto a static- free surface.
Page 43 Promise Technology Pegasus M4 Remove the four mounting screws, then slide the failed drive out of the carrier. Mounting screw Physical drive Mounting screw Mounting screw Mounting screw Drive carrier handle Release button Place the replacement drive into the carrier then install the four mounting screws. Tighten the screws just until they are snug.
Page 44: Arning M Essage
Product Manual Troubleshooting Physical Drive Warning Message If you see messages that says, “ajar HDD from the backplane,” you must reseat the physical drives. T o reseat the physical drives: On the Pegasus unit, press and hold the Power Button LED until it turns red. Wait until the Power Button LED goes dark.
Page 45: F Ile S Ystem C Onversion
Promise Technology Pegasus Series ysteM onversion This chapter describes the procedures used to convert a Mac file system (APFS) on Pegasus so it can be used with a Windows operating system. And, how to convert a Windows file system (NTFS) on Pegasus so it can be used with a Mac operating system.
Page 46: Format Drives For Mac Apfs With Mac Disk Utility
Product Manual File System Conversion Format drives for Mac APFS with Mac Disk Utility WARNING WARNING Follow these instructions to change the file system to APFS using Mac Disk Utility. 1. If the Mac Driver of Pegasus has been installed and loaded successfully, you will see the NTFS volume on your Desktop.
Page 47 Promise Technology Pegasus Series 2. Use Mac Disk Utility to Erase Volume from and format with APFS. Select External device > The Partition Promise Pegasus, click Erase to format APFS. 3. Type a Volume Name and select Format type Mac OS Extended (Journaled).
Page 48: C Ontacting T Echnical S Upport
Product Manual Technical Support ontacting ecHnicaL uPPort Promise offers local Phone Support for Pegasus series during normal business hours: For telephone support and business hours click here (http://www.promise.com/ContactUs) Web support and Live Chat is offered 24/7 Web: https://support.promise.com Live Chat: http://www.promise.com/us/Support Please be sure to register your product at PROMISE eSupport (https://support.promise.com ) The information below is required for troubleshooting.
Page 49 Promise Technology Pegasus M4 United States 580 Cottonwood Drive Milpitas, Ca 95035, USA Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Australia Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com EMEA Netherlands Science Park Eindhoven 5228 5692 EG Son, The Netherlands Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com...
Page 50 Product Manual Technical Support Norway ITF Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Belguim Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Luxembourg Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com United Kingdom Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Taiwan Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com China Room 1108, West Wing, Shi Chuang Plaza, 22 Information Road...
Page 51 Promise Technology Pegasus M4 Korea Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Hong Kong Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Singapore Technical Support (E-Support): https://support.promise.com Web Site: http://www.promise.com Japan 3F, Mura Matsu Bldg, 3-8-5, Hongo Bunkyo-ku Tokyo 113-0033, Japan Technical Support (E-Support): https://support.promise.com...
Page 52: L Imited W Arranty
Technical Support imited arranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years; b) will conform to Promise’s specifications;...
Page 53: D Isclaimer Of Other Warranties
Promise Technology Pegasus M4 iscLaimeR of otheR waRRanties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, Promise disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Page 54: Y Our R Esponsibilities
Product Manual Technical Support esponsibiLities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. Promise is not liable for any damage to equipment or data loss resulting from the use of any product.
Page 55 Promise Technology Pegasus M4 Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc. USA and Promise Technology, Inc. Canada: Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road Fremont, CA 94538 Asia-Pacific:...

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