Your Responsibilities; Returning The Product For Repair - Promise Technology Apollo User Manual

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You are responsible for determining whether the product is appropriate for your use and will interface with your

equipment without malfunction or damage. You are also responsible for backing up your data before installing any

product and for regularly backing up your data after installing the product. PROMISE is not liable for any damage to

equipment or data loss resulting from the use of any product.

If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical

Support staff, and be ready to provide the following information:

•

Product model and serial number (required)

•

Return shipping address

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Daytime phone number

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Description of the problem

•

Copy of the original purchase invoice

The technician helps you determine whether the product requires repair. If the product needs repair, the technician issues

an RMA (Return Merchandise Authorization) number.

Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc.

You must follow the packaging guidelines for returning products:

•

Use the original shipping carton and packaging

•

Include a summary of the product's problem(s)

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Write an attention line on the box with the RMA number

•

Include a copy of your proof of purchase

You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage incurred due

to improper transport or packaging is not covered under the Limited Warranty.

When repairing returned product(s), PROMISE may replace defective parts with new or reconditioned parts, or replace

the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit is under warranty for

the remainder of the original warranty term from purchase date, or 30 days, whichever is longer.

PROMISE pays for outbound standard shipping charges only. You must pay for any additional shipping options, such as

express shipping and return of the defective part or unit.

To contact Technical Support use the link:

Tech Support and Warranty