Preventing And Clearing Paper Jams; Preventing Paper Jams; Removing Paper Jam - Star TSP143GT Hardware Manual

7. Preventing and Clearing Paper Jams

7-1. Preventing Paper Jams

The paper should not be touched during ejection and before it is cut.
Pressing or pulling the paper during ejection may cause a paper jam, paper cutting failure or
line feed failure.

7-2. Removing Paper Jam

If a paper jam occurs, clear it as described below.
(1) Set the power switch to off to turn off power to the printer.
(2) Push the lever toward you to open the printer cover.
(3) Remove the jammed paper.
Note : To prevent parts such as the thermal head or the rubber roller from damage or
deformation, do not forcibly pull on the paper with the printer cover closed.
(4) Position the paper roll straight and close the printer cover gently.
Note 1: Make sure that the paper is positioned straight. If the printer cover is closed with
the paper skewed, a paper jam may result.
Note 2: Lock the printer cover by pressing down on the sides. Do not try to close it by
pressing down on the centre. The cover may not lock properly.
(5) Set the power switch to on to turn on power to the printer. Make sure that the ERROR LED
is not lit.
Note : While the ERROR LED is lit, the printer will not accept any commands such as the
print command, so make sure that the printer cover is locked properly.
Caution Symbol
These labels are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not
touch it. Static electricity can damage the thermal print head. To protect the
thermal print head from static electricity, do not touch it.
This symbol is placed near the cutter.
Never touch the cutter blade, as you could injure your fingers.
This symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.
This symbol label or stamp is placed near the screws securing the case or
the protective plate, which should not be opened by individuals other than
service personnel. Individuals, other than service personnel, should not
remove these screws. High voltage areas in the case can be dangerous.
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