IBM System x3550 M3 Type 4254 Problem Determination And Service Manual page 162

Table 9. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3550 M3 Types 4254 and 7944," on page 159 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained
service technician.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Message
number Component
202-901-xxx Memory
215-801-xxx Optical Drive
144
IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
Test State Description
Memory Failed Test failure.
Stress Test
Aborted Unable to
v Verify
communicate
Media
with the device
Installed
driver.
v Read/
Write Test
v Self-Test
Messages
and actions
apply to all
three tests.
Action
1. Run the standard memory test to validate all
memory.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
3. Turn off the system and disconnect it from power.
4. Reseat the DIMMs.
5. Reconnect the system to power and turn on the
system.
6. Run the test again.
7. Run the standard memory test to validate all
memory.
8. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
2. Run the test again.
3. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Replace the cable if it is damaged.
4. Run the test again.
5. For additional troubleshooting information, go to
http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6. Run the test again.
7. Make sure that the system firmware is at the
latest level. The installed firmware level is
shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see "Updating the firmware"
on page 255.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.