Troubleshooting Tables; Dvd Drive Problems - IBM System x3550 M3 Type 4254 Problem Determination And Service Manual

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find a problem in these tables, see "Running the diagnostic programs"
on page 116 for information about testing the server.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before you use the troubleshooting tables:
1. Check the system-error LED on the operator information panel; if it is lit, check
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.

DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, System x3550 M3 Types 4254 and 7944," on page 159 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom
The optional DVD drive is not
recognized.
A CD or DVD is not working
correctly.
The DVD drive tray is not
working.
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IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
the light path diagnostics LEDs (see "Light path diagnostics" on page 101).
Action
1. Make sure that:
v The SATA connector to which the DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained service technician only) Replace the system board.
1. Clean the CD or DVD.
2. Replace the CD or DVD with new CD or DVD media.
3. Run the DVD drive diagnostic programs.
4. Reseat the DVD drive.
5. Replace the DVD drive.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.