Page 1 IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...
Page 3 IBM System x3550 Type 7978 and 1913 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 161 and the Warranty and Support Information document on the IBM System x Documentation CD. Fifth Edition November 2006) © Copyright International Business Machines Corporation 2006. All rights reserved.
Page 6 ....86 Calling IBM for service ..... . 87 Chapter 3.
Page 7 Removing and replacing FRUs ....137 Removing a microprocessor ....137 Installing a microprocessor .
Page 8 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12: Safety Statements
Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 16 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 18 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 19: Chapter 1. Introduction
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 20: Notices And Statements In This Document
These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.
Page 21: Features And Specifications
Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Chapter 1. Introduction...
Page 22 One PCI Express x8 (half length) – Server off: 8% to 80% will operate. v One PCI Express x8 (half length) or PCI-X (half length) IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 23: Server Controls, Leds, And Connectors
Server controls, LEDs, and connectors This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of the server. Front view The following illustration shows the controls, LEDs, and connectors on the front of the server. This configuration supports up to four 2.5-inch hot-swappable hard disk drives.
Page 24 CD-RW/DVD drive activity LED: When this LED is lit, it indicates that the CD-RW/DVD drive is in use. v Hard disk drive status LED: This LED is used on SAS hard disk drives. When this LED is lit, it indicates that the drive has failed. If an optional IBM ™ ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt.
Page 25: Light Path Diagnostics Panel
(POST). You might have to use a pen or the end of a straightened paper clip to press the button. The reset button is to the right of the remind button. For information about light path diagnostics, see the System x3550 Problem Determination and Service Guide on the IBM System x Documentation CD.
Page 26: Rear View
This connector is active only if you have installed a Remote Supervisor Adapter II SlimLine, and it is used only by the Remote Supervisor Adapter II SlimLine. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 27: Internal Leds, Connectors, And Jumpers
Ethernet port Ethernet activity LED Ethernet speed LED Ethernet cable release lever v Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port.
Page 28: System-Board Internal Connectors
Operator information Video front panel connector panel connector connector (USB3 and USB4) Power backplane card internal connectors The following illustration shows the internal connectors on the power backplane card. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 29: System-Board Switches And Jumpers
Power supply connectors System board connector Hard disk drive power connector System-board switches and jumpers The following illustration shows the switches and jumpers on the system board. Note: If a clear protective sticker is present on top of the SW2 switch block, you must remove and discard it in order to access the switches.
Page 30 NMI (SW1) Boot block recovery jumper (J14) 8 7 6 5 4 3 2 1 System board switch block (SW2) IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 31 Changing the position of this switch does not affect the administrator password check if an administrator password is set. See the User’s Guide on the IBM System x Documentation CD for additional information about the power-on password. BMC update switch...
Page 32: System-Board External Connectors
The following illustration shows the external connectors on the system board. Ethernet connector USB 1 connector Systems- management USB 2 connector Ethernet 2 connector Serial connector Ethernet 1 connector Video connector IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 33: System-Board Leds
System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Power-on LED System-board battery Location LED error LED System-error LED PCI slot 1 error LED DIMM 5 error LED DIMM 6 error LED DIMM 7 error LED PCI slot 2 error LED DIMM 8 error LED Light path diagnostics...
Page 34 When this LED is lit, it indicates that a system error has occurred. An LED on the light path diagnostics panel is also lit to help isolate the error. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 35: System-Board Option Connectors
System-board option connectors The following illustration shows the connectors for user-installable options. PCI Express or PCI-X riser-card connector slot 2 (J12) PCI-Express riser card connector slot 1 (J34) RAID controller connector (J3) (some models) Remote Supervisor Adapter II SlimLine DIMM 5 connector connector (J60) DIMM 6 connector DIMM 7 connector...
Page 36 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 37: Chapter 2. Diagnostics
POST has detected a problem. A single problem might cause more than one error message. When this occurs, correct the cause of the first error message. The other error messages usually will not occur the next time POST runs. © Copyright IBM Corp. 2006...
Page 38 RAM refresh verification failed. 1. Reseat the DIMMs. 2. Replace the following components, one at a time, in the order shown: a. DIMMs b. (Trained service technician only) System board IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are CRUs and which components are FRUs.
Page 40 System-board battery b. (Trained service technician only) System board 3-2-1 Serial port failed. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 41 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are CRUs and which components are FRUs.
Page 42 PCI-X/PCI Express adapter (if present) e. DIMMs f. Hard disk drives g. Hard disk drive backplane h. Hard disk drive power cable i. Hard disk drive signal cable (only for SAS drive) IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 43 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are CRUs and which components are FRUs.
Page 44: Error Logs
Configuration/Setup Utility program (the menu choices are described in the User’s Guide on the IBM System x Documentation CD). When you are troubleshooting an error, be sure to clear both the logs so that you can find current errors more easily.
Page 45: No-Beep Symptoms
To clear the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Setup appears, press F1. If you have set both a power-on password and an administrator password, you must type the administrator password to view the error logs.
Page 46: Post Error Codes
4. Replace the components listed in step 3, one at a time, in the order shown, restarting the server each time. 101, 102, 106 System and microprocessor error. 1. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 47 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 48 DIMMs b. (Trained service technician only) System board Service processor failure. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 49 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 50 2. Make sure that the DIMM is installed correctly (see “Installing a memory module” on page 110). 3. Reseat the DIMM. 4. Replace the DIMM. 5. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 51 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 52 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Hard disk drive backplate c. (Trained service technician only) System board IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 53 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 54 2. If you are using an external USB hub, disconnect the pointing device from the hub and connect it directly to the server. 3. Replace the pointing device. 4. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 55 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 56 2. Reseat each installed PCI adapter and riser card. 3. (Trained service technician only) Replace the system board. 4. Replace each installed PCI adapter, restarting the server each time. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 57 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 58 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Error code Description Action I9990650 AC power has been restored. 1. Check the power cables. 2. Check for interruption of the ac power supply. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 59: Checkout Procedure
Checkout procedure The checkout procedure is the sequence of tasks that you must follow to diagnose a problem in the server. About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.
Page 60 “Solving undetermined problems” on page 86. v Yes: Find the beep code in “POST beep codes” on page 19; if necessary, see “Solving undetermined problems” on page 86. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 61: Troubleshooting Tables
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 62 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1.
Page 62: General Problems
RAID device errors (see “Error logs” on page 26) and use the RAID device utilities to confirm correct disk drive setup (“Using the Configuration/Setup Utility program” on page 151). IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 63: Intermittent Problems
“Diagnostic programs, messages, and error codes” on page 61. 2. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI Application for Windows, or ASR devices that may be installed.
Page 64: Usb Keyboard, Mouse, Or Pointing-Device Problems
4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Mouse or pointing device b. (Trained service technician only) System board IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 65: Memory Problems
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 66: Microprocessor Problems
2. Make sure that the server supports the microprocessor. microprocessor is not working 3. (Trained service technician only) Make sure that the microprocessor is seated correctly. correctly. 4. (Trained service technician only) Replace the microprocessor. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 67: Monitor Problems
Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
Page 68 2. Reseat the monitor cable. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Monitor b. (Trained service technician only) System board IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 69: Optional-Device Problems
An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.
Page 70: Power Problems
DIMMs b. Power supply c. (Trained service technician only) Power backplane d. (Trained service technician only) System board 6. See “Solving undetermined problems” on page 86. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 71 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 72: Serial Port Problems
2. Make sure that the hard disk drive is connected correctly. operating system cannot be 3. Make sure that the hard disk drive cables are securely connected. installed. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 73: Software Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 74: Universal Serial Bus (Usb) Port Problems
If the system-error LED is lit, it indicates that an error has occurred; go to step 2 on page 57. The following illustration shows the operator information panel. Power-on Hard drive Information Release activity LED latch Power-control System System-error button locator IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 75 2. To view the light path diagnostics panel, slide the latch to the left on the front of the light path diagnostics drawer. This reveals the light path diagnostics panel. Lit LEDs on this panel indicate the type of error that has occurred. The following illustration shows the light path diagnostics panel.
Page 76: Remind Button
The following table describes the LEDs on the light path diagnostics panel and suggested actions to correct the detected problems. Note: Check the system-error log or BMC log for additional information before replacing a FRU. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 77 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 78: Power-Supply Leds
Two 512 MB DIMMs on the system board v One power supply v Power backplane v Power cord v Five cooling fans The following illustration shows the locations of the power-supply LEDs. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 79: Diagnostic Programs, Messages, And Error Codes
Power connector PCI slot 1 PCI slot 2 AC Power DC Power Ethernet 1 Video Power-on LED connector System-locator LED USB 2 System-error LED Ethernet 2 USB 1 Systems Serial management Ethernet connector connector The following table describes the problems that are indicated by various combinations of the power-supply LEDs and the power-on LED on the operator information panel and suggested actions to correct the detected problems.
Page 80: Running The Diagnostic Programs
If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with your software. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 81: Diagnostic Text Messages
A single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs. Exception: If there are multiple error codes or diagnostics LEDs that indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket.
Page 82: Diagnostic Error Codes
011-xxx-000 Failed COM1 serial port test. 1. Check the loopback plug that is connected to the serial port. 2. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 83 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 84 ASM busy. Refer to the error log and diagnostic panel. 3. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect, and retry. 4. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 85 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 86 3. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect, and retry. 4. Remote Supervisor Adapter II SlimLine, if installed. 5. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 87 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 88 2. Reflash or update the firmware for the BMC. 3. Reseat the power backplane 4. Replace the power backplane. 5. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 89 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 90 1. Operator information card. 2. (Trained service technician only) Replace the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 91 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 92 1. Reseat the keyboard cable. 2. Replace the following components one at a time, in the order shown, restarting the server each time: a. Keyboard b. (Trained service technician only) System board IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 93 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 94: Recovering The Bios Code
2. Remove the server cover. See “Removing the cover” on page 98 for more information. 3. Locate the boot block recovery jumper block (J14) on the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 95 NMI (SW1) Boot block recovery jumper (J14) 8 7 6 5 4 3 2 1 System board switch block (SW2) 4. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the BIOS recovery mode. 5.
Page 96: System-Error Log Messages
(see “Installing a microprocessor” on page 138). Attention: If the layer of thermal grease is disturbed, the microprocessor could overheat and be damaged. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 97 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 98 Information only +1.8v critical over voltage fault Information only +1.8v critical under voltage fault Information only The system real time clock battery is no longer Replace the battery. reliable. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 99 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 100 1. Make sure that there are no obstructions, such as bundled n = the power supply number cables, to the airflow on the power-supply fan. 2. Replace power supply n. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 101 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 102: Solving Power Problems
(see “Solving undetermined problems” on page 86 for the minimum configuration). IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 103: Solving Ethernet Controller Problems
5. Reconnect all ac power cords and turn on the server. If the server starts successfully, reseat the adapters and devices one at a time until the problem is isolated. If the server does not start from the minimum configuration (see “Power-supply LEDs”...
Page 104: Solving Undetermined Problems
– What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to it failing? IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 105: Calling Ibm For Service
“non-working” systems will often lead to problem resolution. Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 159 for information about calling IBM for service. When you call for service, have as much of the following information available as possible:...
Page 106 Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 107: Chapter 3. Parts Listing, Type 7978 And 1913 Server
Chapter 3. Parts listing, Type 7978 and 1913 server The following replaceable components are available for the System x3550 Type 7978 and 1913 servers. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html 2.
Page 108: Replaceable Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 109 Table 4. Parts listing, Type 7978 and 1913 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Hot-swap SAS hard disk drive backplane, 2.5-inch (model 39Y9541 4Sx) Power backplane 39Y6972 Hot-swap filler panel, 3.5-inch (models 45x, A1x, C1x, G5x) 39M4375 Simple-swap filler panel, 3.5-inch (models 46x, G6x 23K4990...
Page 110 Service label, system (models 45x, 4Sx, A1x, C1x, G5x) 43W0610 Service label, 3.5-inch SATA (model 46x, G6x) 32R2820 Service label, right fan door 39Y9418 Handi-vac CPU removal tool 26K7189 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 111: Power Cords
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 112 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 113: Chapter 4. Removing And Replacing Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 114: System Reliability Guidelines
You have kept the preinstalled air deflector in place unless directed to remove it in this publication or by IBM Service. See “Removing the air baffle” on page 99 for the location of the air deflector in the server.
Page 115: Returning A Device Or Component
To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one is available.
Page 116: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 117: Removing The Air Baffle
3. Tighten the thumbscrew until the cover correctly engages all the inset tabs on the server. Thumbscrew Fan door 4. Close the fan door. 5. Slide the server all the way into the rack until it latches. Removing the air baffle When working with some options, such as DIMMs, you must first remove the air baffle to access certain components or connectors on the system board.
Page 118 Attention: For proper cooling and airflow, replace the air baffle before turning on the server. Operating the server with the air baffle removed might damage server components. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 119: Installing The Air Baffle
Installing the air baffle To install the air baffle, complete the following steps. Air baffle Air baffle with cable guide 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95 2. Put the baffle into place from the top of the server and slide it forward to engage the bulkhead.
Page 120: Removing An Adapter
7. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 121: Installing An Adapter
Installing an adapter To install an adapter, complete the following steps. Expansion slot cover PCI Express Adapter Adapter support bracket Expansion Riser-card slot 1 assembly Riser card connector 1. Remove the adapter from the static-protective package and set any jumpers or switches on the adapter as directed by the adapter manufacturer.
Page 122 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95. 2. Move the handle on the drive to the open position (perpendicular to the drive). 3. Pull the hot-swap drive assembly from the bay. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 123: Installing A Hard Disk Drive
Note: If the server has a RAID controller or adapter installed, you might have to reconfigure the disk arrays after installing hard disk drives. See the RAID documentation on the IBM System x Documentation CD for information about RAID adapters.
Page 124 Note: If you have a RAID configuration you might have to reconfigure the disk arrays after installing hard disk drives. See the RAID documentation on the IBM System x Documentation CD for information about RAID adapters. Installing a 3.5-inch hot-swap hard disk drive To install a 3.5-inch hot-swap hard disk drive, complete the following steps.
Page 125: Removing And Installing The Internal Cd-Rw/Dvd Drive
Removing and installing the internal CD-RW/DVD drive Removing the CD-RW/DVD drive To remove the CD-RW/DVD drive, complete the following steps. Release button CD/DVD drive 1. If you are replacing a removed drive with a new drive, make sure that: v You have all the cables and other equipment that is specified in the documentation that comes with the new drive.
Page 126 Release button CD/DVD drive 4. Press and hold the release button as you push the drive from the rear to slide it out of the bay. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 127 Drive retention clip Alignment pins 5. Slide the drive-retention clip to remove it from the drive. 6. If you are instructed to return the CD-RW/DVD drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 128: Removing A Memory Module (Dimm)
DIMMs at a time, in the order shown in the following table, to maintain performance. Table 5. DIMM installation sequence Pair DIMM connectors 1 and 3 5 and 7 2 and 4 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 129 Table 5. DIMM installation sequence (continued) Pair DIMM connectors 6 and 8 Channel 2 Figure 1. DIMM connectors, channels, and branches Channel 3 DIMM 5 connector DIMM 6 connector Branch 1 DIMM 7 connector DIMM 8 connector DIMM 1 connector DIMM 2 connector DIMM 3 connector DIMM 4 connector...
Page 130 To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. 4. Open the retaining clip on each end of the DIMM connector. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 131: Removing The Remote Supervisor Adapter Ii Slimline
5. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 6. Turn the DIMM so that the DIMM keys align correctly with the slot. 7.
Page 132: Installing The Remote Supervisor Adapter Ii Slimline
5. Install the cover (see “Installing the cover” on page 98). 6. Slide the server into the rack. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 133: Removing The Raid Controller
7. Reconnect the power cords and any cables that were removed. 8. Turn on the peripheral devices and the server. Removing the RAID controller To remove the RAID controller (some models) from the system board, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95 2.
Page 134 RAID controller board. 5. Open the retaining clip on each end of the RAID controller board connector. 6. Slide the RAID controller board out of the connector. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 135: Installing The Raid Controller
Installing the RAID controller To install the RAID controller on the system board, complete the following steps. Battery mounting tabs Battery Battery cable Battery mounting clips Battery cable connector RAID controller 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95 2.
Page 136: Removing The Raid-Controller Battery
The battery is a lithium ion battery. To avoid possible explosion, do not burn the battery. Exchange it only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for collection of this battery. For information, call 1-800-426-4333.
Page 137: Installing The Raid-Controller Battery
The battery is a lithium ion battery. To avoid possible explosion, do not burn the battery. Exchange it only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for collection of this battery. For information, call 1-800-426-4333.
Page 138: Removing A Power Supply
4. Press and hold the orange release tab down and pull the power supply out of the server. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 139: Installing A Power Supply
Installing a power supply Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 140: Removing A Hot-Swap Fan Assembly
4. Disconnect the cable of the failing fan from the connector. 5. Pull up on the orange tab to lift the fan out of the server. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 141: Installing A Hot-Swap Fan Assembly
Installing a hot-swap fan assembly Fan 1 A IR Air baffle Fan 3 Fan 4 Fan 5 Fan 2 Fan 6 Attention: To ensure proper server operation, replace a failed fan within two minutes. To replace a hot-swap-fan, complete the following steps: 1.
Page 142: Installing The System-Board Battery
After you replace the system-board battery, you must reconfigure the server and reset the system date and time. v To avoid possible danger, read and follow the following safety statement. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 143: Removing And Replacing Tier 2 Crus
See “Using the Configuration/Setup Utility program” on page 151 for details. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 144: Removing A Riser Card Assembly
5. Remove the adapter, if one is present, from the riser card assembly. 6. If you are instructed to return the riser card assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 145: Installing A Riser Card Assembly
Installing a riser card assembly To replace a riser card assembly, complete the following steps. Expansion slot cover PCI Express Adapter Adapter support bracket Expansion Riser-card slot 1 assembly Riser card connector Expansion slot cover Adapter support PCI adapter bracket Expansion slot 2 Riser-card assembly...
Page 146: Removing A Disk Drive Cage Assembly
2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the cover” on page 98). 3. Remove the drives from the server (see “Removing a hard disk drive” on page 103). IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 147 Mounting screws 2.5" drive cage 4. Remove the three drive cage mounting screws; then, slide the drive cage assembly forward out of the server. 5. Remove the SAS backplane. (See “Removing the hot swap backplane or simple swap backplate” on page 131). Chapter 4.
Page 148: Installing A Disk Drive Cage Assembly
5. Install the cover (see “Installing the cover” on page 98). 6. Slide the server into the rack. 7. Reconnect the power cords and any cables that were removed. 8. Turn on the peripheral devices and the server. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 149: Removing The Hot Swap Backplane Or Simple Swap Backplate
Installing a 2.5-inch SAS disk drive cage assembly To install a 2.5-inch SAS disk drive cage assembly, complete the following steps. Mounting screws 2.5" drive cage 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95 2.
Page 150 5. Disconnect the power cable from the power backplane. 6. Disconnect the signal cable from the system board. 7. Remove the disk drive cage (see “Removing a 2.5-inch disk drive cage assembly” on page 128). IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 151: Installing The Hot Swap Backplane Or Simple Swap Backplate
Power cable 2.5 in. disk drive backplane Mounting channel Signal cable Locking tab Mounting channel 2.5 in. disk drive cage 8. Press the locking tab and lift the backplane out of the server. 9. Disconnect the power cable and the signal cable from the disk drive backplane.
Page 152 6. Replace the hard disk drives. 7. Slide the server into the rack. 8. Reconnect the power cords and any cables that were removed. 9. Turn on the peripheral devices and the server. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 153: Removing The Power-Supply Backplane
Removing the power-supply backplane To remove the power-supply backplane, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 95 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the cover”...
Page 154: Installing The Power-Supply Backplane
6. Install the cover (see “Installing the cover” on page 98). 7. Slide the server into the rack. 8. Reconnect the power cords and any cables that were removed. 9. Turn on the peripheral devices and the server. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 155: Removing And Replacing Frus
Removing and replacing FRUs FRUs must be replaced or installed only by trained service technicians. The illustrations in this document might differ slightly from the hardware. Removing a microprocessor Attention: v Do not allow the thermal grease on the microprocessor and heat sink to come in contact with anything.
Page 156: Installing A Microprocessor
1. Read the safety information that begins on page vii and “Installation guidelines” on page 95 Vacuum tool Microprocessor Alignment marks Microprocessor socket dust cover Microprocessor release lever IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 157 2. Align the microprocessor with the socket (note the alignment mark and the position of the notches); then, carefully place the microprocessor on the socket and close the microprocessor bracket frame. Attention: Do not use excessive force when inserting the microprocessor into the socket.
Page 158: Removing The Operator Information Panel Assembly
5. Slide the CD-RW cable retainer away from the interposer card. Interposer Card CD/DVD drive 6. Remove the mounting screw from the interposer card and disconnect the CD-RW cable; then, remove the interposer card. 7. Remove fan 3. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 159 Air baffle Baffle pins Cable routing slot Baffle mounting holes 8. Remove the air baffle. 9. Disconnect the video cable 1 , USB cable 2 , CD-RW cable 3 , and the lightpath cable 4 from the system board. Operator information panel Release button 10.
Page 160: Installing The Operator Information Panel Assembly
3. Slide the operator information panel into the server until it latches in place with a click. 4. Reconnect the CD-RW cable 3 , the USB cable 2 , and the video cable 1 to the system board. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 161 Air baffle Baffle pins Cable routing slot Baffle mounting holes 5. Reinstall the air baffle into the system board. 6. Reinstall fan 3. 7. Connect the CD-RW cable to the interposer card; then, mount the card to the server with the screw that you removed. 8.
Page 162: Removing The System Board
6. Disconnect all cables from the system board. Make a list of each cable as you disconnect it; you can then use this as a checklist during system board installation. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 163: Installing The System Board
7. Remove all heat sinks and microprocessors, and set them aside on a static-protective surface for reinstallation (see “Installing a microprocessor” on page 138). 8. Remove the memory modules and set them aside on a static-protective surface for reinstallation (see “Installing a memory module” on page 110). Note: Make a note of the location of each DIMM as you remove it, so that you can later reinstall it in the same socket.
Page 164 10. Slide the server into the rack. 11. Reconnect the power cords and any cables that were removed. 12. Turn on the peripheral devices and the server. Important: Perform the following updates: IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 165 v Either update the server with the latest RAID firmware or restore the pre-existing firmware from a diskette or CD image. v Update the UUID (see “Updating the UUID” on page 156). v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 156). Chapter 4.
Page 166 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 167: Chapter 5. Configuration Information And Instructions
Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.
Page 168: Serverguide Features
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
Page 169: Using The Configuration/Setup Utility Program
ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/support/.
Page 170: Configuring The Ethernet Controller
Configuration/Setup Utility menu. 3. Follow the instructions on the screen. See the User’s Guide on the IBM System x Documentation CD for more detailed information about the Configuration/Setup Utility program. Configuring the Ethernet controller The Ethernet controller is integrated on the system board.
Page 171: Using The Ibm Serveraid Configuration Utility Program
Do not include SAS and SATA drives in the same array. v To update the firmware and BIOS code for an optional ServeRAID controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option. Using the IBM ServeRAID Configuration Utility program...
Page 172 5. Click the (Add selected drives) icon to add the drives to the array. 6. If you want to configure a hot-spare drive, complete the following steps: a. Click the Spares tab. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 173: Configuring Simple-Swap Sata Raid
For additional information about using the Adaptec RAID Configuration Utility program, see the documentation on the Adaptec HostRAID Support CD. If this CD did not come with the server, you can download it from http://www.ibm.com/ support/. Chapter 5. Configuration information and instructions...
Page 174: Updating The Uuid
1. Copy the DMI/SMBIOS utility (extrmdmi.exe) from the BIOS flash diskette to a DOS bootable diskette. 2. Insert the diskette into a diskette drive that is connected to the server. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 175 3. Restart the server from the diskette. 4. At the a:\ prompt, type extrmdmi.exe, and press Enter. 5. To change the machine type and model number, type mtm xxxxyyy where xxxx is the model type and yyy is the model number; then, press Enter. 6.
Page 176 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 177: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.
Page 178: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.
Page 179: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 180: Important Notes
IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 181: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 182: Battery Return Program
United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Page 183: Industry Canada Class A Emission Compliance Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 184: Taiwanese Class A Warning Statement
Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 185: Index
Ethernet systems-management 8 POST/BIOS 28 power supply 8 system error 78 serial 8 error logs 26 USB 6, 8 clearing 26 video POST 26 front 6 system error 26 rear 8 viewing 26 connectors external 14 © Copyright IBM Corp. 2006...
Page 186 5 hot-swap SATA 104 power-on 5 installing 103, 104, 105 rear 8 problems 44 system information 6 removing 104 system locator 6 SAS 104 system-error 6 rear 8 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 187 LED (continued) power (continued) system-locator power-control button 6 rear 8 specifications 4 light path diagnostics 56 supply 4 LEDs 58 power cords 93 panel 57 power problems 52, 84 light path diagnosticsl power supply panel location 6 reseating 78 power supply LED errors 61 power-on rear 8 memory...
Page 188 LED front 6 locator LED front 6 system-error LED rear 8 System information LED 6 system board internal connectors 10 jumper blocks 12 removing 144 switches and jumpers 11 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide...
Page 190 Part Number: 31R1156 Printed in USA (1P) P/N: 31R1156...

This manual is also suitable for:

System x3550 type 1913

IBM System x3550 Type 7978 Problem Determination And Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Diagnostics

Chapter 3. Parts Listing, Type 7978 and 1913 Server

Chapter 4. Removing and Replacing Server Components

Chapter 5. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Index

Quick Links

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Summary of Contents for IBM System x3550 Type 7978

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Table of Contents