Page 1 ProLiant ML330 Maintenance and Service Guide Second Edition (May 2000) Part Number 174623-002 Spare Part Number 176670-001 Compaq Computer Corporation...
Page 2: Part Number
All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.
Page 3: Table Of Contents
Contents About This Guide Symbols in Text......................vii Compaq Technician Notes ..................viii Where to Go for Additional Help ................ix Integrated Management Log ................ix Telephone Numbers .................... ix Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View................1-2 Mechanical Spare Parts List ..................1-3 System Components Exploded View ...............1-4...
Page 4 Compaq ProLiant ML330 Maintenance and Service Guide Removal and Replacement Procedures continued Replacing a Battery ....................2-27 Replacing the System Board Battery...............2-27 Replacing the Server Feature Board Battery ...........2-29 Chapter 3 Diagnostics and Troubleshooting Diagnostic Tools Overview ..................3-2 Default Configuration....................3-3 Utilities Access......................3-4...
Page 5 Contents v Chapter 4 Connectors, Switches, and LED Indicators Connectors........................4-1 System Board Components ................4-2 Rear Panel Connectors ..................4-3 Server Feature Board Components..............4-4 Switches ........................4-5 Processor Speed Switch Settings (SW1) ............4-5 System Configuration Switch Settings (SW2) ..........4-6 Server Feature Board Configuration Switch Settings (SW1) ......4-7 Voltage Regulator Switch..................4-8 Status Indicators .......................4-9 System Status LED Indicators................4-9...
Page 7: About This Guide
About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant ML330. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
Page 8: Compaq Technician Notes
Compaq ProLiant ML330 Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 9: Where To Go For Additional Help
Compaq download facility: Call 281-518-1418 Integrated Management Log The ProLiant ML330 includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with Compaq Insight Manager or an IML Viewer for the supported operating system.
Page 10: Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and spare parts lists for the Compaq ProLiant ML330 server with a Pentium III processor and a 133-MHz system bus. See Table 1-1 and Table 1-2 for the names of referenced spare parts.
Page 11: Mechanical Parts Exploded View
1-2 Compaq ProLiant ML330 Maintenance and Service Guide Mechanical Parts Exploded View Figure 1-1. Mechanical parts exploded view...
Page 12: Mechanical Spare Parts List
Illustrated Parts Catalog 1-3 Mechanical Spare Parts List Table 1-1 Mechanical Spare Parts List Item Description Spare Part Number Chassis Chassis assembly 176605-001 Front bezel 176604-001 Panel access left/right 176606-001 a) Hood panel b) Access panel Miscellaneous Hardware kit 176618-001 a) Hard drive compartment b) Removable drive tray c) Expansion board knockout...
Page 13: System Components Exploded View
1-4 Compaq ProLiant ML330 Maintenance and Service Guide System Components Exploded View Figure 1-2. System components exploded view...
Page 14: System Components Spare Parts List
Illustrated Parts Catalog 1-5 System Components Spare Parts List Table 1-2 System Components Spare Parts List Item Description Spare Part Number Mass Storage Devices CD-ROM drive 32X IDE CD-ROM drive 163354-001 40X IDE CD-ROM drive * 179963-001 Diskette drive 123958-001 9.1-GB Wide Ultra2 hard drive 349534-001 System Components...
Page 15: Components
1-6 Compaq ProLiant ML330 Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description Spare Part Number Power continued Power cable kit 176619-001 a) Power button assembly b) Power shield cable * c) Power extension cable *...
Page 16: Removal And Replacement Procedures
Chapter Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the Compaq ProLiant ML330. Run the diagnostics program to verify that all components operate properly. To service the ProLiant ML330, you might need the following: Torx T-15 screwdriver...
Page 17: Electrostatic Discharge Information
2-2 Compaq ProLiant ML330 Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Page 18: Symbols On Equipment
Removal and Replacement Procedures 2-3 Symbols on Equipment These icons may be located on equipment in areas where hazardous conditions may exist. Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
Page 19: Preparation Procedures
1. Open the drive bay door on the front bezel. 2. Power down the ProLiant ML330 by pressing the power button on the front of the server. IMPORTANT: To completely remove all power from the ProLiant ML330, you must disconnect the power cord.
Page 20: Front Bezel
Removal and Replacement Procedures 2-5 Front Bezel CAUTION: Before removing the front bezel, make sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded AC outlet. To remove the front bezel: 1.
Page 21: Access Panel
Figure 2-2. Removing the access panel. NOTE: Turn the access panel over to locate the System Configuration Label. This label provides information about the system board on your ProLiant ML330. Reverse steps 1 through 4 to replace the access panel.
Page 22: Storage Devices
Removal and Replacement Procedures 2-7 Storage Devices The ProLiant ML330 ships standard with seven drive bays, with five available. Figure 2-3 shows the location of the storage devices. Table 2-1 shows the corresponding drive bay descriptions. Figure 2-3. Storage device locations...
Page 23: Bezel Blanks
2-8 Compaq ProLiant ML330 Maintenance and Service Guide Bezel Blanks To remove a bezel blank from the front bezel: CAUTION: Before removing the front bezel, make sure that the server is powered down, all cables are disconnected from the server, and the power cord is disconnected from the grounded (earthed) AC outlet.
Page 24: Drive Tray
Removal and Replacement Procedures 2-9 Drive Tray To remove a drive tray from a removable media bay: CAUTION: Before removing the access panel, make sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet.
Page 25: Hard Drive Compartment
2-10 Compaq ProLiant ML330 Maintenance and Service Guide Hard Drive Compartment To remove a hard drive compartment: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door. See “Front Bezel” earlier in this chapter.
Page 26 Removal and Replacement Procedures 2-11 5. Remove the three shipping screws , squeeze the two spring clips , and then pull the drive compartment from the chassis Figure 2-7. Removing a hard drive compartment Reverse steps 1 through 5 to replace a hard drive compartment.
Page 27: Hard Drives
2-12 Compaq ProLiant ML330 Maintenance and Service Guide Hard Drives To remove a hard drive from the hard drive compartment: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel. See “Front Bezel” earlier in this chapter.
Page 28: Power Switch
Removal and Replacement Procedures 2-13 Power Switch IMPORTANT: To completely remove all power from the system, you must disconnect the power cord from the server. To remove the power switch: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 29 2-14 Compaq ProLiant ML330 Maintenance and Service Guide 5. From the front of the chassis, squeeze the sides of the power switch to disengage the two retainer clips from the chassis, and then gently remove the power switch from the chassis.
Page 30: Fan
Removal and Replacement Procedures 2-15 To remove the fan: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel. See “Front Bezel” earlier in this chapter. 3. Remove the access panel. See “Access Panel” earlier in this chapter. 4.
Page 31: Cable Routing Diagrams
2-16 Compaq ProLiant ML330 Maintenance and Service Guide Cable Routing Diagrams Figure 2-12, Figure 2-13, and Figure 2-14 show cable routing diagrams for the ProLiant ML330. Figure 2-12. Diskette drive cable and IDE CD-ROM drive cable Figure 2-13. Server Management Information Cable (SMIC)
Page 32 Removal and Replacement Procedures 2-17 Figure 2-14. Integrated Wide Ultra2 SCSI cable...
Page 33: Processor With Heatsink
2-18 Compaq ProLiant ML330 Maintenance and Service Guide Processor with Heatsink To remove a processor with heatsink: CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded (earthed) before beginning any installation procedure. See “Electrostatic Discharge Information” earlier in this chapter for more information.
Page 34 Removal and Replacement Procedures 2-19 5. Press down and release the heatsink retainer clip to disengage one side from the processor socket. 6. Unhook the opposite side of the heatsink retainer clip from the processor socket, and then lift the heatsink/fan assembly from the processor socket.
Page 35: Memory Modules
2-20 Compaq ProLiant ML330 Maintenance and Service Guide Memory Modules The ProLiant ML330 supports 64-, 128-, 256-, or 512-MB PC 133-MHz registered error checking and correcting (ECC) synchronous dynamic random access memory (SDRAM) dual inline memory modules (DIMMs). CAUTION: To prevent damage to the system when handling components, see “Electrostatic Discharge Information”...
Page 36: Removing A Memory Module
Removal and Replacement Procedures 2-21 Removing a Memory Module To remove a memory module: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel. See “Front Bezel” earlier in this chapter. 3. Remove the access panel. See “Access Panel” earlier in this chapter. 4.
Page 37: Expansion Slots
2-22 Compaq ProLiant ML330 Maintenance and Service Guide Expansion Slots Figure 2-19. Expansion slot locations Table 2-2 Expansion Slots Item Slot Type Slot Number 64-bit PCI (half-length) 64-bit PCI 32-bit PCI (Server Feature Board) 32-bit PCI 32-bit PCI 32-bit PCI...
Page 38: Server Feature Board
Removal and Replacement Procedures 2-23 Server Feature Board To remove a Server Feature Board: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel. See “Front Bezel” earlier in this chapter. 3. Remove the access panel. See “Access Panel” earlier in this chapter. 4.
Page 39: Expansion Board Guide
2-24 Compaq ProLiant ML330 Maintenance and Service Guide Expansion Board Guide To remove the expansion board guide: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel. See “Front Bezel” earlier in this chapter.
Page 40: System Board
Removal and Replacement Procedures 2-25 System Board CAUTION: Static electricity can damage the electronic components of the server. Before beginning these procedures, be sure you are discharged of static electricity by touching a grounded (earthed) metal object. To remove the system board: 1.
Page 41: Power Supply
2-26 Compaq ProLiant ML330 Maintenance and Service Guide Power Supply To remove the power supply: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. CAUTION: To reduce the risk of electric shock or damage to the equipment: Unplug the power cord before removing the power supply from the server.
Page 42: Removal And Replacement Procedures
Removal and Replacement Procedures 2-27 Replacing a Battery The ProLiant ML330 has nonvolatile memory, which requires a battery to retain system information. There is a battery on the system board and a battery on the Server Feature Board. These batteries are required to maintain certain system data.
Page 43 2-28 Compaq ProLiant ML330 Maintenance and Service Guide 4. Locate the battery on the system board, and then slide the battery out of the holder 5. Slide the replacement battery into the proper position with the positive (+) side up.
Page 44: Replacing The Server Feature Board Battery
Removal and Replacement Procedures 2-29 Replacing the Server Feature Board Battery WARNING: The system board contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, or short external contacts, dispose of in water or fire, or expose the battery to temperatures higher than 60°C (140°F).
Page 45: Diagnostics And Troubleshooting
Chapter Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for Compaq server products utilizing the Server Feature Board. The sections in this chapter are: Diagnostic Tools Overview Default Configuration Utilities Access POST Error Messages Diagnostics Software...
Page 46: Diagnostic Tools Overview
3-2 Compaq ProLiant ML330 Maintenance and Service Guide Diagnostic Tools Overview These tools were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is How to run it...
Page 47: Default Configuration
Array Diagnostics A Windows-based tool designed to run Use the information provided in Array Utility (ADU) on all Compaq systems that support Diagnostics Utility (ADU) later in this Compaq array controllers. Two main chapter. functions of ADU are to collect all...
Page 48: Utilities Access
IMPORTANT: Only the Array Configuration Utility and the Array Diagnostic Utility (ADU) can be executed from the Compaq SmartStart and Support Software CD. All other utilities must be executed from diskette. To run these utilities directly from the Compaq SmartStart and Support Software CD: 1.
Page 49: Post Error Messages
Compaq products. Your system generates only the codes that are applicable to your configuration and options. NOTE: Many of the actions listed require you to run Compaq Diagnostics or the BIOS Setup Utility appropriate to your server. Steps for running these utilities are also provided in the Compaq Servers...
Page 50 3-6 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages Error Code Audible Beeps Probable Source of Action Problem A Correctable None A memory module Run Compaq Diagnostics to identify the Memory Error has experienced an failed memory module, and then...
Page 51 Error Code Audible Beeps Probable Source of Action Problem ECC Multiple Bit None A memory module Run Compaq Diagnostics and replace Error Detected in failure generated a failed memory module as indicated. DIMM: multiple bit error that could not be corrected.
Page 52 3-8 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem (Run BIOS Setup None A configuration error Press F10 to run BIOS Setup Utility. Utility – F10 key) occurred during POST.
Page 53 RAM failure Run Compaq Diagnostics. Replace detected. failed assembly as indicated. 202-Memory Type 2 short An incompatible Compare Compaq part numbers from Mismatch memory module is installed memory modules with the installed in the manual. system. If not listed, the memory modules are incompatible and should be replaced or removed.
Page 54 3-10 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 207-Invalid None Memory module Verify placement of memory modules. Memory installed incorrectly. Configuration – Check DIMM Installation...
Page 55 Check Cache Accelerator installation. Accelerators Not either not installed or Installed. System improperly installed. Halted 219-Tag Update None Catastrophic chipset Call Compaq authorized service Rules SRAM failure occurred. provider. Failure. System Halted 219-Snoop Rules None Catastrophic chipset Call Compaq authorized service SRAM Failure.
Page 56 3-12 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 301-Keyboard None Keyboard failure Replace the keyboard. Error or Test occurred. Fixture Installed ZZ-301-Keyboard None Keyboard failure A key is stuck.
Page 57 Address preventing the address and manually resolve the Assignment diskette drive from conflict. Conflict operating properly. Run Compaq Diagnostics and replace failed assembly as indicated. 800-Server None The system has Install the Server Feature Board in Feature Board detected the PCI slot 3.
Page 58 3-14 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 801-Server None The system has Make sure that a server Feature Board is detected that the management information cable is...
Page 59 Diagnostics and Troubleshooting 3-15 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 805-The bootstrap None The system has Remove the processor from processor is not detected that the processor slot 1. the lowest processors in the Remove the processor from stepping...
Page 60 3-16 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 912-Intruder Alert None The bezel (front Verify that system access was cover) is not authorized. installed. The bezel (front cover) was removed since last power up.
Page 61: Failure Detected
Diagnostics and Troubleshooting 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1610-Temperatur 2 short Ambient system Check fan and system environment. e violation temperature too hot. detected. Waiting for system to cool 1611-CPU s failure None Required fan not...
Page 62: System Halted
3-18 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1615-Power None Your configuration Install the additional power supply. supply requires an configuration error additional power supply. A moving bar...
Page 63 A wrong driver is DOS driver required. virtual mode disk installed. operation 1705-Locked SCSI None The system has Call your authorized Compaq support bus detected detected that the technician. SCSI bus has locked up, halting the system. 1720-Slot X Drive...
Page 64 3-20 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1721-Slot X Drive None Monitor and Replace the drive when it is reasonable Array – Drive performance for you to do so.
Page 65 Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1727-Slot X Drive None Additional drives The controller has detected an Array – New detected. additional array of drives that was Logical Drive(s) attached when powered down.
Page 66 3-22 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1752-Slot X Drive None The array controller Remove the array controller and replace Array – This cannot access...
Page 67 The indicated drives are running Array – Critical need indicated. firmware that is known to cause Drive Firmware intermittent problems. Use the Compaq Problem Detected “Options ROMPaq” utility to upgrade – Please upgrade firmware on all drives to the latest firmware on the revision.
Page 68 3-24 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1773-Primary None Hard drive error Run the BIOS Setup Utility and correct. Fixed Disk Port detected. Assignment...
Page 69 Overheated indicates to check SCSI cables, Condition verify your cabling against the Detected diagrams in your Compaq Smart Array Controller user guide. If the SCSI Port Y: routing is correct, replace cables on Side-Panel must the specified port until the POST be Closed to message is eliminated.
Page 70 3-26 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1778-Drive Array None This message No action necessary. resuming displays whenever a Automatic Data controller reset or...
Page 71 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1785-Slot X Drive None Drive array (1) Run the Compaq Array Configuration Array not configuration not Utility. Configured detected. (followed by one of the following): (1) Run Compaq Array...
Page 72 3-28 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1786-Slot 1 Drive None System in Interim Press F1 to allow Automatic Data Array Recovery Data Recovery mode.
Page 73 Diagnostics and Troubleshooting 3-29 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1787-Drive Array None Hard drive X failed or Check for loose cables. Operating in cable is loose or Replace defective cables. Interim Recovery defective.
Page 74 3-30 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1789-Slot X Drive None Cable or hard drive Check the cable connections. Array SCSI failure occurred. If cables are connected, replace Drive(s) Not the drive.
Page 75 Array accelerator is Check that the array accelerator is – Array defective or has properly seated. Accelerator Not been removed. Run the BIOS Setup Utility to Responding. reconfigure the Compaq IDA-2 Array Accelerator without the array accelerator. is temporarily disabled. continued...
Page 76 3-32 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1797-Drive Array None Hard parity error Enable array accelerator. – Array detected while Accelerator Read reading data from Error Occurred.
Page 77: Diagnostics Software
Diagnostics and Troubleshooting 3-33 Diagnostics Software Test error codes tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action or actions. Each system generates only those codes that apply to its configuration and options.
Page 78: 100 - 199, Primary Processor Test Error Codes
3-34 Compaq ProLiant ML330 Maintenance and Service Guide 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code...
Page 79: 200 - 299, Memory Test Error Codes
Diagnostics and Troubleshooting 3-35 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-XX Invalid memory configuration. Reinsert memory modules in correct location and retest. 201-XX Memory machine ID test failed.
Page 80: 300 - 399, Keyboard Test Error Codes
3-36 Compaq ProLiant ML330 Maintenance and Service Guide 300 – 399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system board functions. Table 3-5 Keyboard Test Error Codes Error Code Description Recommended Action...
Page 81: 500 - 599, Video Display Unit Test Error Codes
Diagnostics and Troubleshooting 3-37 500 – 599, Video Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with video or system board functions. Table 3-7 Video Display Unit Test Error Codes Error Code Description Recommended Action 501-XX Video controller test failed.
Page 82: 600 - 699, Diskette Drive Test Error Codes
3-38 Compaq ProLiant ML330 Maintenance and Service Guide 600 – 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive Test Error Codes...
Page 83: 800 - 899, Video Board Test Error Codes
Diagnostics and Troubleshooting 3-39 800 – 899, Video Board Test Error Codes The 800 series of diagnostic error codes identifies failures with video boards or system board functions. Table 3-9 Video Board Test Error Codes Error Code Description Recommended Action 802-XX Video memory test failed.
Page 84: 1200 - 1299, Modem Communications Test Error Codes
3-40 Compaq ProLiant ML330 Maintenance and Service Guide 1200 – 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error Codes Error Code Description Recommended Action...
Page 85: 1700 - 1799, Hard Drive Test Error Codes
Diagnostics and Troubleshooting 3-41 1700 – 1799, Hard Drive Test Error Codes The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions. If the system uses a drive array controller, see the “Array Diagnostic Utility (ADU)”...
Page 86: 1900 - 1999, Tape Drive Test Error Codes
3-42 Compaq ProLiant ML330 Maintenance and Service Guide 1900 – 1999, Tape Drive Test Error Codes The 1900 series of diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the Server Feature Board assembly.
Page 87 Diagnostics and Troubleshooting 3-43 Table 3-14 Advanced VGA Board Test Error Codes continued Error Code Description Recommended Action 2410-XX Video 640x200 mode test failed. Run the BIOS Setup Utility. Replace the monitor and retest. 2411-XX Video screen memory page test failed. Replace the Advanced VGA board or other 2412-XX Video gray scale test failed.
Page 88: 6500 - 6599, Scsi Hard Drive Test Error Codes
3-44 Compaq ProLiant ML330 Maintenance and Service Guide 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for “Array Diagnostic Utility (ADU)”...
Page 89: 6700 - 6799, Scsi Tape Drive Test Error Codes
Diagnostics and Troubleshooting 3-45 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the Server Feature Board assembly Table 3-17 SCSI Tape Drive Test Error Codes Error Code...
Page 90: Array Diagnostic Utility (Adu)
ADU works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate problem resolution immediately.
Page 91: Adu Diagnostic Messages
Diagnostics and Troubleshooting 3-47 ADU Diagnostic Messages Table 3-19 ADU Diagnostic Messages Message Description Recommended Action Accelerator Array controller did not detect a Install the array accelerator board on the array board not configured array accelerator board. controller. If an array accelerator board is detected already installed, check for proper seating on the array controller board.
Page 92 3-48 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator At least one line in the cache is no Consider replacing the cache. If cache status: Excessive longer in use due to excessive ECC...
Page 93 Diagnostics and Troubleshooting 3-49 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Adapter/NVRAM EISA nonvolatile RAM has an ID for a Run the BIOS Setup Utility. ID mismatch different controller from the one physically present in the slot. Array accelerator Battery is not fully charged.
Page 94 3-50 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Controller is not Controller is not configured. If Look for messages indicating which drives have configured controller was previously configured been moved. If none display and drive swapping...
Page 95 Diagnostics and Troubleshooting 3-51 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Drive (bay) X is a This drive has been replaced and Replace the drive. replacement marked OK by the firmware. This drive marked OK may occur if a drive has an intermittent failure (for example, if a drive has previously failed, then starts working again when ADU is...
Page 96 3-52 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Error occurred An error occurred while ADU was If there were multiple errors, this drive may reading RIS copy trying to read the RIS from this drive.
Page 97 Diagnostics and Troubleshooting 3-53 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X This status could be issued for Check for drive failures, wrong drive replaced, status = FAILED several reasons: or loose cable messages. If there was a drive failure, replace the failed drive(s), then restore Logical drive is configured for No the data for this logical drive from the tape...
Page 98 3-54 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Loose cable ADU found loose cable. If logical Power down the system. Check cable for tight detected – drives are marked FAILED, those connection to logical drives.
Page 99 Soft Firmware ADU has determined that the Run the Compaq Upgrade Utility to place the Upgrade controller is running firmware that latest firmware on all drives. required has been soft upgraded by the Compaq Upgrade Utility.
Page 100 3-56 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Unknown disable A code was returned from the array Obtain the latest version of ADU. code accelerator board that ADU does not recognize.
Page 101: Integrated Management Log (Iml)
From within the Compaq IML Viewers Compaq Insight Manager Compaq Insight Manager is a comprehensive management tool used to monitor and control the operation of Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents.
Page 102 Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, view the IML by loading the output of the utility (typically called “survey.txt”) into a text viewer such as Microsoft Notepad. The event list follows the system slot information.
Page 103: Event List
The Event List displays the affected components and the associated error messages. Though the same basic information displays, the format of the list may differ, depending on how you view it—from within Compaq Insight Manager or the Compaq Survey Utility. Event Messages...
Page 104 3-60 Compaq ProLiant ML330 Maintenance and Service Guide Table 3-20 Event Messages continued Event Type Event Message Action Processor Correctable error Processor Correctable Error Threshold Replace the processor. threshold exceeded Passed (Slot X, Socket X) Uncorrectable error Unrecoverable Host Bus Data Parity Error Replace the processor.
Page 105: Rapid Error Recovery
Fatal Exception (Number X, Cause) Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime.
Page 106: Automatic Server Recovery (Asr)
3-62 Compaq ProLiant ML330 Maintenance and Service Guide Automatic Server Recovery (ASR) Automatic Server Recovery (ASR) lets the server automatically restart after a catastrophic operating system failure. The available recovery features are: Software Error Recovery—automatically restarts the server after a software-induced server failure Environmental Recovery—allows the server to restart when temperature, fan, or...
Page 107 Diagnostics and Troubleshooting 3-63 Compaq Server Management Driver The Compaq Server Management Driver resets the ASR timer continually. The timer is set to expire in 10 minutes. If the ASR timer counts down to zero before being reset due to an operating system crash or a server lockup, ASR restarts the server.
Page 108: Asr Integrated Management Log (Iml) Messages
This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the IML through Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
Page 109 Diagnostics and Troubleshooting 3-65 Table 3-22 ASR IML Messages continued Message Description NMI – Fail-Safe Timer Software was unable to reset the system fail-safe timer, resulting in a Expiration server failure. Processor Exception The indicated processor exception occurred. NMI – Processor Parity Error The processor detected a data error, resulting in a server failure.
Page 110: Storage Fault Recovery Tracking
If an error such as a power failure occurs during this process, the flash operation does not complete, causing the ROM image in the server to corrupt. Compaq provides two options for ROMPaq recovery, depending on the server and circumstances involved.
Page 111: Rompaq Disaster Recovery
Diagnostics and Troubleshooting 3-67 ROMPaq Disaster Recovery The following option should be utilized by any server that does not have a valid ROM image. 1. Build a fresh ROMPaq diskette, using the latest version for the server involved. 2. Power down the server. 3.
Page 112: Compaq Insight Manager
3-68 Compaq ProLiant ML330 Maintenance and Service Guide Compaq Insight Manager Compaq Insight Manager is a comprehensive management tool to monitor and control the operation of Compaq servers and clients. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers.
Page 113: Compaq Insight Management Software Architecture
Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
Page 114: Connectors, Switches, And Led Indicators
Chapter Connectors, Switches, and LED Indicators Connectors This section contains graphics and tables identifying connector locations on the system board, rear panel, and Server Feature Board for the Compaq ProLiant ML330.
Page 115: System Board Components
4-2 Compaq ProLiant ML330 Maintenance and Service Guide System Board Components Figure 4-1. System board components Table 4-1 System Board Components Item Description Item Description 32-bit PCI slot 6 Mouse connector 32-bit PCI slot 5 Keyboard connector 32-bit PCI slot 4...
Page 116: Rear Panel Connectors
Connectors, Switches, and LED Indicators 4-3 Rear Panel Connectors Figure 4-2. Rear panel connectors Table 4-2 Rear Panel Connectors Item Connector Item Connector Power cord Parallel port Mouse RJ-45 Ethernet for NIC Keyboard Video Serial ports...
Page 117: Server Feature Board Components
4-4 Compaq ProLiant ML330 Maintenance and Service Guide Server Feature Board Components Figure 4-3. Server Feature Board components Table 4-3 Server Feature Board Components Item Component Item Component SCSI channel connector Video connector Server Management Network speed indicator Information Cable (SMIC)
Page 118: Switches
Connectors, Switches, and LED Indicators 4-5 Switches This section contains graphics and tables showing switch locations on the ProLiant ML330 system board and Server Feature Board. Processor Speed Switch Settings (SW1) 1 2 3 4 Figure 4-4. Processor speed switch settings (SW1)
Page 119: System Configuration Switch Settings (Sw2)
4-6 Compaq ProLiant ML330 Maintenance and Service Guide System Configuration Switch Settings (SW2) 1 2 3 4 Figure 4-5. System configuration switch settings (SW2) Table 4-5 System Configuration Switch Settings (SW2) Switch Function Default On = Clear setup password On = Clear stored configuration data...
Page 120: Server Feature Board Configuration Switch Settings (Sw1)
Connectors, Switches, and LED Indicators 4-7 Server Feature Board Configuration Switch Settings (SW1) 2 3 4 5 6 7 8 Figure 4-6. Server Feature Board configuration switch settings (SW1) Table 4-6 Server Feature Board Configuration Switch Settings (SW1) Switch Function Default Position On = Disable Video Reserved...
Page 121: Voltage Regulator Switch
4-8 Compaq ProLiant ML330 Maintenance and Service Guide Voltage Regulator Switch Set the voltage regulator switch to either 115 volt or 230 volt, as appropriate for your location. 1 1 5 2 3 0 Figure 4-7. Voltage regulator switch location...
Page 122: Status Indicators
Connectors, Switches, and LED Indicators 4-9 Status Indicators This section contains graphics information on the following: System status LED indicators Network controller status LED indicators System Status LED Indicators Figure 4-8. System status LED indicators power button , power status LED indicator , and hard drive activity status LED indicator Table 4-7...
Page 123: Network Controller Status Indicators
4-10 Compaq ProLiant ML330 Maintenance and Service Guide Network Controller Status Indicators Figure 4-9. Network controller status indicators Table 4-8 Network Controller Status Indicators Item Description Status Condition Speed 10Base-T 10-Mb/sec (10Base-T Ethernet) 100Base-TX 100-Mb/sec (100Base-TX Ethernet) Link No network link...
Page 124: Physical And Operating Specifications
Chapter Physical and Operating Specifications This chapter provides specifications for the Compaq ProLiant ML330. The following specifications are provided: System Unit Memory 1.44-MB Diskette Drive IDE CD-ROM Drive Wide Ultra2 SCSI Hard Drives Integrated 10/100 Wake on LAN NIC Integrated Single Channel Wide Ultra2 SCSI Controller...
Page 125: System Unit
5-2 Compaq ProLiant ML330 Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height 42.86 mm (16.875 inch) Width 19.05 mm (7.5 inch) Depth 50.8 mm (20 inch) Weight 10.1 kg (26 lb) weight approximate, depending upon options...
Page 126: Memory
Physical and Operating Specifications 5-3 Memory Table 5-2 ECC SDRAM Specifications Size 64, 128, 256, and 512 MB Speed PC 133 MHz Type Registered ECC SDRAM DIMMs 1.44-MB Diskette Drive Table 5-3 1.44-MB Diskette Drive Size 8.89 mm (3.5 inch) LED indicators (front panel) Green Read/write capacity per diskette...
Page 127: Ide Cd-Rom Drive
5-4 Compaq ProLiant ML330 Maintenance and Service Guide IDE CD-ROM Drive Table 5-4 IDE CD-ROM Specifications Applicable disk CD-ROM (modes 1 and 2); mixed mode (audio and data combined); CD-DA; Photo CD (single- and multiple-session), CD-XA (mode 2, forms 1 and 2); CDI ready; CD-WO...
Page 128: Wide Ultra2 Scsi Hard Drives
Physical and Operating Specifications 5-5 Table 5-4 IDE CD-ROM Specifications continued Laser parameters Type Semiconductor Laser GaA1As Wave length 780 +/- 25 nm Divergence angle 53.5° +/- 1.5° Output power 0.14 mW Operating conditions Temperature 5° to 45°C (41° to 113°F) Humidity 5% to 90% (10% to 80%) Wide Ultra2 SCSI Hard Drives...
Page 129: Integrated 10/100 Wake On Lan Network Interface Controller (Nic)
5-6 Compaq ProLiant ML330 Maintenance and Service Guide Integrated 10/100 Wake on LAN Network Interface Controller (NIC) Table 5-6 Integrated 10/100 Wake on LAN NIC Network interface 10Base-T/100Base-TX Compatibility IEEE 802.2, 802.3, 802.3u Data transfer method 32-bit, PC 33-MHz bus master...
Page 130 Index ASR IML log messages See error Symbols and Numbers log messages 100MHz memory incompatible 3-14 ASR-2 timer failure 3-8 Asset Management, defined 3-68 Automatic Data Collection, defined 3-69 access panel Automatic Server part number 1-3 Recovery See ASR removing 2-6 automatic storage reconstruction, removing, illustrated 2-6 defined 3-66...
Page 131 2 Compaq ProLiant ML330 Maintenance and Service Guide Compaq Insight Manager defined 3-57, 3-69 cable clips, part number 1-3 description 3-2 cable routing diagrams remote maintenance 3-69 CD-ROM drive 2-16 viewing the event list 3-58 Server Management Information Compaq Survey Utility...
Page 132 Index 3 Diagnostics drive array accessing 3-2, 3-4 array accelerator defined 3-33 configuration error 3-31 description 3-2 not responding 3-31 diskette, creating 3-33 read error occurred 3-32 drive array 3-33 write error occurred 3-32 error codes 3-33 array accelerator battery locating 2-1, 3-2 charge low 3-31 overview 3-2...
Page 133 4 Compaq ProLiant ML330 Maintenance and Service Guide error condition, resolving 3-33 identify controller data 3-52 error log messages identify logical drive data 3-52 Abnormal Program insufficient adapter Termination 3-64, 3-65 resources 3-52 logical drive X 3-52, 3-53 Base Memory Parity...
Page 134 1-3 removing 2-15 help removing, illustrated 2-15 additional sources ix replacing 2-15 Compaq website ix fan controller not responding 3-18 technical support, telephone FATAL ROM ERROR, system numbers ix ROM 3-7 hood panel, part number 1-3 fixed disk 0 http://www.compaq.com ix...
Page 135 6 Compaq ProLiant ML330 Maintenance and Service Guide Server Feature Board components 4-4 I/O fan See also fan configuration switch controller not responding 3-18 location and default failure, detected 3-17 settings 4-7 I/O ROM error 3-8 removing 2-23 icons on equipment 2-3...
Page 136 Index 7 keyboard Netelligent Management, connector, identified 4-2 defined 3-68 controller error 3-12 network controller status indicators, part number 1-6 illustrated 4-10 POST messages 3-11, 3-12 network interface fault test error codes 3-36 recovery 3-66 NIC specifications 5-6 nonfunctioning voltage regulator module 3-10 LEDs nonsystem disk or disk error 3-7...
Page 137 8 Compaq ProLiant ML330 Maintenance and Service Guide power cable kit 1-6 fan 3-6, 3-17, 3-18 power supply 1-5 fatal ROM error 3-7 processor 1-5 hard drives 3-20, 3-21, 3-22 processor with heatsink 1-5 keyboard 3-11, 3-12 removable media bezel...
Page 138 Index 9 Power-On Self-Test defining See also POST error 3-8 messages POST messages 3-7, 3-8 interpreting error messages 3-5 redundant, corrupted 3-8 ROMPaq lost redundancy 3-10 Error recovery options 3-66 POST messages 3-10, 3-11 Firmware Upgrade Utility, preparing for service procedure 2-4 accessing 3-4 processor rubber bumpers, part number 1-3...
Page 139 10 Compaq ProLiant ML330 Maintenance and Service Guide Server Management Information SMART SCSI hard drive detects (SMIC), cable routing imminent failure 3-20 diagram 2-16 SmartStart and Support Software CD server specifications 5-1 contents 3-4 setup password cleared 3-15 running utilities 3-4...
Page 140 Index 11 Wide Ultra2 SCSI Diskette Drive Test Error data transfer method 5-6 Codes 3-38 drives supported 5-6 Drive Bay Descriptions 2-7 maximum transfer rate 5-6 ECC SDRAM protocol 5-6 Specifications 5-3 SCSI termination 5-6 Event Messages 3-59 status indictors See also LEDs Expansion Slots 2-22 storage automatic reconstruction, Hard Drive Test Error...
Page 141 12 Compaq ProLiant ML330 Maintenance and Service Guide Tape Drive Test Error Codes 3-42 unsupported processor detected 3-8 Video Board Test Error unsupported processor POST Codes 3-39 messages 3-15 Video Display Unit Test Error unsupported Server Feature Board Codes 3-37...
Page 142 Index 13 improper repairs viii, 2-4 network interface VGA board, test error codes 3-42 connection 2-3 video display unit, test error overheating 2-4 codes 3-37 personal injury vii, 2-3, 2-4, 2-6 voltage regulator switch location and RJ-45 receptacle 2-3 default settings (SW1), shock hazard 2-3 illustrated 4-8 voiding warranty viii, 2-4...

Compaq ProLiant ML330 Maintenance And Service Manual

About this Guide

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Removal and Replacement Procedures

Chapter 3 Diagnostics and Troubleshooting

Chapter 4 Connectors, Switches, and LED Indicators

Chapter 5 Physical and Operating Specifications

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Compaq ProLiant ML330

Summary of Contents for Compaq ProLiant ML330

Table of Contents