Error Messages - Toshiba e-studio477s User's Manual And Troubleshooting Manual

Staples Empty
This icon indicates no staples are left in the Finisher.
Call for Service
Contact your dealer to have the equipment inspected.

Error Messages

When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.
TopAccess Message
Cover Open - Please Close Cover.
Paper Feeding Cover Open - Please Close Cover.
Transfer/Transport unit Cover Open - Please Close Cover.
Bypass Cover Open - Please Close Cover.
Exit Cover Open - Please Close Cover.
Toner Cover Open - Please Close Cover.
Platen Cover Open - Please Close Cover.
Drawer 1 Open - Please Close Drawer 1.
Drawer 2 Open - Please Close Drawer 2.
Drawer 3 Open - Please Close Drawer 3.
Drawer 4 Open - Please Close Drawer 4.
Automatic Duplexing Unit Cover Open - Please Close Cover.
Standard Output Tray Paper Full - Please Remove Paper.
Upper Tray Paper Full - Please Remove Paper.
Paper Empty in Drawer 1 - Please Add Paper.
Paper Empty in Drawer 2 - Please Add Paper.
Paper Empty in Drawer 3 - Please Add Paper.
Paper Empty in Drawer 4 - Please Add Paper.
Paper Misfeed in Job Separator - Please Clear Paper Path.
Paper Misfeed in Automatic Duplexing Unit - Please Clear Paper Path.
Paper Insertion Misfeed - Please Clear Paper Path.
Paper Misfeed in Printer - Please Clear Paper Path.
Paper Misfeed in Finisher - Please Clear Paper Path.
Staple Empty - Please Set Staple Cartridge
Open the front cover, and clean the slit glass.
Toner Not Recognized - Please Check Toner.
Black Toner Empty - Please Install New Toner Cartridge.
Black Toner Near Empty - Please Prepare New Toner Cartridge.
Close duplexing unit cover
Fatal Error - Please Contact Service Technician.
Main Motor Error - Please Contact Service Technician.
Printer Input Error.
Scanner Error - Please Contact Service Technician.
Fuser Error - Please Contact Service Technician.
CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
Close the front cover.
Close the paper feeder cover.
Close the transfer/transport unit.
Close the bypass cover.
Close the exit cover.
Close the toner cover.
Close the platen cover.
Close the drawer.
Close the drawer.
Close the drawer.
Close the drawer.
Close the automatic duplexing unit cover.
Remove the paper from the tray.
Remove the paper from the tray.
Set the paper in the drawer.
Set the paper in the drawer.
Set the paper in the drawer.
Set the paper in the drawer.
Refer to the guidance on the touch panel to remove misfed paper.
Refer to the guidance on the touch panel to remove misfed paper.
Refer to the guidance on the touch panel to remove misfed paper.
Refer to the guidance on the touch panel to remove misfed paper.
Remove the misfed paper from the Finisher.
 P.14 "When Paper Jam Occurs in Inner Finisher (Option)"
Refill the Finisher staples.
Clean the slit glass.
Check and adjust the toner bottle.
Replace the black toner.
 P.58 "Replacing Consumables / Maintenance Units"
Prepare the new toner cartridge.
Close the duplexing unit cover.
Contact your dealer.
Contact your dealer.
Contact your dealer.
Contact your dealer.
Contact your dealer.
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