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7 Troubleshooting
Troubleshooting for e-Filing Web Utility
Limitations and Considerations
When you edit or delete a document that is shared by other users, make sure to refresh the
display to see the current status of the document. If several users edit or delete the docu-
ment and pages at the same time, data may be damaged.
Do not perform any operations on the main window during the child window is opened. The
operations may not work properly.
Do not close the child window from the [X] button of the window. The operations may not
work properly.
When numerous child windows appear, close all windows to exit e-Filing and delete all cook-
ies from the Internet Options (for Internet Explorer) or Preferences (for Netscape Navigator).
It will take a long time to display the Contents frame that includes more than 100 boxes, fold-
ers, and documents.
More than 2 GB data cannot be archived.
The box password cannot be changed if any users access the box that you want to change
the password.
If you click other system tabs or the login link during any operations have been processed,
the e-Filing web utility will finish the session and close the e-Filing main window.
If you click browser's [Back], [Update], or [Home] button during any operations have been
processed, the e-Filing web utility will finish the session and close the e-Filing main window.
Do not perform any operations while displaying the contents or processing a operation.
Error Messages
When any error message is displayed, find the error message from the table below and trouble-
shoot the problem.
Internal error occurred. Please restart e-Fil-
ing.
Your e-Filing Session has Timed Out. Please
Restart.
The items have been modified.
Cannot start e-Filing Session. The Disk is
Full.
Cannot create a Box.The Disk is full.
Cannot create a Folder.The Disk is full.
Cannot edit the Document.The Disk is full.
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Troubleshooting for e-Filing Web Utility
Message
Corrective Action
Turn OFF and ON the power of the equipment
and then try again. If the error message is still
displayed, contact your system administrator
or contact your dealer for support.
Exit e-Filing and change the session timer
setting to be longer in the Setup page of the
TopAccess Administrator mode. Then restart
it.
The items are currently modified by another
user. Try again after another user finishes
modifying the items.
Erase the unnecessary data from the Control
Panel. For instructions on how to delete data
from the Control Panel, see Operator's Man-
ual for Basic Functions.
Erase the unnecessary data using the admin-
istrative function or deleting the data in boxes
for maintaining the hard disk space.
Erase the unnecessary data using the admin-
istrative function or deleting the data in boxes
for maintaining the hard disk space.
Erase the unnecessary data using the admin-
istrative function or deleting the data in boxes
for maintaining the hard disk space.
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