Toshiba e-studio477s User's Manual And Troubleshooting Manual page 50

CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Terminal mail address error
1C6B
1
Destination mail address error
1C6C
System error
1C6D
1C70 SMTP client OFF
2
SMTP authentication error
1C71
1C72 POP Before SMTP error
1CC0 Job canceled
Power failure
1CC1
3A10 MIME format error
3A20 Email process error
3
3A30 Partial Email timeout error
3A40 Invalid partial Email received
HDD full error
3A50
Interrupt partial Email reception
3A70
4
Partial Email disabled
3A80
3B10 Email format error
3B20 Content-Type error
3B40 Email decode error
3C10, 3C13 TIFF analysis error
TIFF compression error
3C20
5
TIFF resolution error
3C30
TIFF paper size error
3C40
3C50 Offramp transmission error
Offramp security error
3C60
6
Power failure
3C70
3C90 OffRamp Fax transmission disable error
Destination address error
3D10
Exceeding maximum offramp destinations
7
3D20
3D30 Fax unit is not installed
POP3 server communication error
3E10
POP3 server communication timeout
3E20
POP3 login error
3E30
Problem Description Corrective Action
Ask your administrator to check the SMTP Authentication method or if there is
an unpermitted character in the Terminal mail address. Set the correct SMTP
Authentication method or delete the unpermitted character in the Terminal mail
address.
Check if there is an unpermitted character in the Destination Email address.
Delete the unpermitted character and reset the appropriate Destination Email
address, then try again.
Turn the power OFF and then back ON. Perform the job in error again. If the
error still occurs, contact your service representative.
Ask your administrator to enable the SMTP Client and perform the job again.
Confirm that the login name and password are correct. If SSL is enabled, make
sure that SSL port number is correctly set.
Confirm that the POP Before SMTP settings and POP3 settings are correct.
The job was canceled.
Check whether the power cable is connected properly and is inserted securely.
Check whether the power voltage is unstable.
Ask the sender to resend the Email in the MIME1.0 format.
Ask the sender to resend the Email.
Ask the sender to resend the Email, or change the Partial Wait time setting.
Ask the sender to resend the partial Email in the RFC2046 format.
Ask the sender to resend the Email by separating it into several Emails. If this
error occurs due to running out of paper and too many waiting jobs being
stored in the hard disk, add paper to activate the other jobs.
Ask your administrator to enable the Enable Partial Email setting and ask the
sender to resend the Email.
Ask your administrator to enable the Enable Partial Email setting and ask the
sender to resend the Email.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are TIFF format.
Ask the sender to resend the Email.
Ask the sender to resend the Email with attached files that are TIFF format.
Ask the sender to resend the Email with attached TIFF files in the MH, MR,
MMR, or JBIG compression.
Ask the sender to resend the Email with attached TIFF files whose resolution is
either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400 x 400 dpi.
Ask the sender to resend the Email with attached TIFF files that can be printed
on paper permitted for the equipment.
Ask the sender to specify the correct fax numbers and resend the Email.
Confirm that the specified fax numbers are registered in the address book of
the equipment. If not, register the fax numbers in the address book and ask the
sender to resend the Email with the correct fax numbers.
Confirm that the job is recovered or not. If not, ask the sender to resend the
Email.
Confirm if the Fax Send Function of MFP setting is disable or not.
Ask your administrator whether the DNS and mail server settings are correctly
set. If they are, ask the sender to confirm that the destination address is
correct.
Ask the sender to specify up to 40 destinations for one offramp gateway job.
The equipment cannot perform offramp gateway transmission for more than 40
destinations.
Make sure that the Fax unit is installed, or connected correctly.
Ask your administrator whether the POP3 server address is correctly set, and
whether the POP3 server works properly. If SSL is enabled, make sure that
SSL port number is correctly set.
Ask your administrator whether the POP3 server works properly and the LAN
cable is connected to the server.
Ask your administrator whether the POP3 user name and password are set
correctly.
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