Error Codes; Error Codes On Print Jobs - Toshiba e-studio477s User's Manual And Troubleshooting Manual

CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Codes

TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these
1
pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter.
Memo
The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you find an error code on the
touch panel.

Error codes on print jobs

2
Error Code
4011 Job canceled
4021 Power failure
4031 HDD full error
User authentication error
4041
3
4042 Department code authentication error
There is something wrong with the connection
4045
with the LDAP server or its authority setting.
The number of prints has become "0"
4111
The number of prints has become "0"
4112
4
The number of prints has become "0"
4113
Job cancellation due to the external counter error
4121
Printing data storing limitation error
4211
5
e-Filing storing limitation error
4212
4213 File storing limitation error
Fax/iFax transmission failure
4214
4221 Private-print-only error
No authority to execute a job
4311
6
Not authorized to store a file
4312
Not authorized to store in e-Filing
4313
Not authorized to send a Fax/iFax
4314
Not authorized to perform printing in the specified
4321
7
setting
Image data generation failure
4411
Double-sign encoding error
4412
Font download failure
4611
Font download failure
4612
Problem Description Corrective Action
The job was canceled.
Check whether the power cable is connected properly and is inserted securely.
Delete unnecessary private print jobs and invalid department print jobs.
The user performing the printing has not been authenticated or registered.
Perform user authentication or user registration.
Check the information about the department code registered in this equipment.
Ask your LDAP server administrator about it.
The number of prints specified in department and user management has
become "0" at the same time. Set the number again or perform initialization.
The number of prints specified in user management has become "0". Set the
number again or perform initialization.
The number of prints specified in department management has become "0".
Perform initialization.
1. Put in a coin and perform printing again.
2. Insert a card and perform printing again or contact your administrator.
3. Insert the Key Counter and perform printing again.
4. Clear the Schedule Print setting and perform printing again.
Printing with the data being stored to the HDD temporarily (Proof print, Private
print, Scheduled print, etc.) cannot be performed. Use normal printing.
Printing with the data being stored to the HDD (print and e-Filing, print to e-
Filing, etc.) cannot be performed. Use normal printing.
The file storing function is set to "disabled". Check the setting of the equipment.
The Fax/iFax transmission or N/W-Fax/iFax function is set to "disabled". Check
the setting of the equipment.
Jobs other than Private printing cannot be printed. Perform Private printing.
The user has not been authorized to perform this operation. Ask your
administrator.
The user has not been authorized to perform this operation. Ask your
administrator.
The user has not been authorized to perform this operation. Ask your
administrator.
The user has not been authorized to perform this operation. Ask your
administrator.
The user has not been authorized to perform this operation. Ask your
administrator.
Check if the file to be printed is broken. Perform printing again or use another
printer driver.
A double-sign encoding error occurred because the PDF file is encrypted in
unsupported script. Printing the file in this function is impossible.
Since the available number of fonts is exceeded, the font cannot be registered.
Delete at least one font.
Since there is no space in HDD, the font cannot be registered. Delete at least
one font.
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