Error Codes; Error Codes On Print Jobs - Toshiba e-studio 2555c Troubleshooting Manual

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Codes

TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error
codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you
specify the cause of an error you might encounter.
The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you
find an error code on the touch panel.

Error codes on print jobs

Error
Code
4011 Job canceled
Power failure
4021
HDD full error
4031
User authentication error
4041
Department code authentication
4042
error
There is something wrong with
4045 the connection with the LDAP
server or its authority setting.
The number of prints has become
4111 "0"
The number of prints has become
4112
"0"
The number of prints has become
4113
"0"
Job cancellation due to the
external counter error
4121
Printing data storing limitation
4211 error
e-Filing storing limitation error
4212
File storing limitation error
4213
Fax/iFax transmission failure
4214
Private-print-only error
4221
No authority to execute a job
4311
112

Error Codes

Problem Description Corrective Action
The job was canceled.
Check whether the power cable is connected properly and
is inserted securely.
Delete unnecessary private print jobs and invalid
department print jobs.
The user performing the printing has not been
authenticated or registered. Perform user authentication or
user registration.
Check the information about the department code
registered in this equipment.
Ask your LDAP server administrator about it.
The number of prints specified in department and user
management has become "0" at the same time. Set the
number again or perform initialization.
The number of prints specified in user management has
become "0". Set the number again or perform initialization.
The number of prints specified in department management
has become "0". Perform initialization.
1. Put in a coin and perform printing again.
2. Insert a card and perform printing again or contact your
administrator.
3. Insert the Key Counter and perform printing again.
4. Clear the Schedule Print setting and perform printing
again.
Printing with the data being stored to the HDD temporarily
(Proof print, Private print, Scheduled print, etc.) cannot be
performed. Use normal printing.
Printing with the data being stored to the HDD (print and e-
Filing, print to e-Filing, etc.) cannot be performed. Use
normal printing.
The file storing function is set to "disabled". Check the
setting of the equipment.
The Fax/iFax transmission or N/W-Fax/iFax function is set
to "disabled". Check the setting of the equipment.
Jobs other than Private printing cannot be printed. Perform
Private printing.
The user has not been authorized to perform this
operation. Ask your administrator.