Retrieval Of Printer Configuration Failed; Cannot Change Settings On The [Device Settings] Tab - Toshiba e-studio 2555c Troubleshooting Manual

3.TROUBLESHOOTING FOR PRINTING

Retrieval of printer configuration failed

Problem Description
When accessing the printer properties, the message "Retrieval of printer configuration failed" is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
No Check...
1 Is the equipment turned on?
2 Can you connect the computer to the
equipment via TopAccess?
3 Does the same message appear again
when you access the property of the
printer driver?

Cannot change settings on the [Device Settings] tab

Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the
[Device Settings] tab. Please log in with the Administrator.
3 TROUBLESHOOTING FOR PRINTING
Yes No Corrective Action
Next Turn on the equipment.
Step
Next Restart the equipment.
Step
Check the printer driver port
End assignment and make sure that it is
correct.
Printer Driver Problems 81