Messages Displayed On The Touch Panel - Toshiba e-studio 2555c Troubleshooting Manual

1 TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel

A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of
problems and how to solve them are described in the table below.
Message
Close *** cover.
Misfeed in ***
Install new *** toner cartridge
*** TONER NOT
RECOGNIZED
Check the toner cartridge
Check paper size setting on
control panel for drawer N.
Check the direction or size of
the paper.
Wait (Performing Self-check)
Time for cleaning. Open the
front cover and follow the
guidance.
Check the original and set it
again
Change direction of original
Cannot print this paper size
Select the other drawer.
10

Messages Displayed on the Touch Panel

Problem Description
The cover indicated by *** is
open.
Paper misfeed has occurred
inside the equipment.
No toner is left. "***" indicates
the color.
(The colors are shown
abbreviated when two or more
toners are running out: Y:
yellow, M: magenta, C: cyan,
and K: black)
The toner cartridge indicated
by *** is not installed at all or
improperly so.
The terminal of the toner
cartridge is stained.
The recommended toner
cartridge is not being used.
Paper misfeed has occurred
because of the mismatch
between the paper size
placed in drawer N and the
size registered for the drawer
N in the equipment.
The equipment is undergoing
maintenance to keep its
imaging quality.
The main charger or the LED
print head need cleaning.
The original is misfed inside of
the Reversing Automatic
Document Feeder.
The direction or the size of the
original placed on the
Reversing Automatic
Document Feeder is incorrect.
The orientation of the original
placed on the original glass is
incorrect.
Printing was attempted but
failed. The paper could not be
output on the tray selected for
the paper output because of a
mismatch between the paper
size and the tray.
Corrective Action
Check the cover on the touch panel and
close it.
Remove the misfed paper following the
guidance displayed on the touch panel.
P.15 "Clearing a Paper Misfeed"
See the color indication on the touch panel
and replace the toner cartridge.
(About another 50 copies can be made
after this message appears. The number
varies depending on the conditions of
copying.)
P.52 "Replacing a Toner Cartridge"
Install the toner cartridge correctly.
P.52 "Replacing a Toner Cartridge"
Wipe the terminal with a soft cloth.
Use the recommended toner cartridge.
P.52 "Replacing a Toner Cartridge"
Just removing the misfed paper does not
prevent another paper from being misfed.
Be sure to correctly register the paper size
in the equipment.
P.41 "Clearing paper misfeeds caused
by a wrong paper size setting"
Wait until the adjustment is completed and
the message disappears.
Clean the main charger and the LED print
head.
P.67 "Cleaning the Main Chargers and
LED Print Heads"
Remove the misfed original following the
guidance on the touch panel.
P.17 "Paper misfeed in the Reversing
Automatic Document Feeder (Lower)"
Check the direction and the size of the
original and then replace it on the
Reversing Automatic Document Feeder.
Then reattempt the operation.
Change the orientation of the original by 90
degrees and place it on the original glass.
Delete the failed print job, select the
appropriate tray for the paper, and perform
printing again.
For the restrictions of the paper type and
the receiving trays, refer to the Quick Start
Guide.