Error Code And Troubleshooting - Samsung ProXpress M337x Service Manual

4. Alignment and Troubleshooting

4.2.2. Error Code and Troubleshooting

Messages appear the Easy Printer Manager window or on the control panel to indicate machine status or errors. Refer
to the tables below to correct the problem.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code
A1-1110
C1-1110
C1-1120
C1-1144
C1-1150
C1-1160
C1-1170
C1-1310
C1-1411
C1-1512
C1-1710
C1-1711
C1-1712
C2-1110
C2-1120
C2-1150
C2-1160
C2-1170
C2-1411
C2-1512
C2-1710
C2-1711
C2-1712
C3-1110
C3-1120
C3-1144
C3-1150
C3-1160
C3-1170
C3-1410
C3-1510
C9-1112
C9-1115
4-39
Error Message
Error: #A1-1110 / Motor Failure: #A1-1110. Turn off then on. Call for
service if the problem persists
Prepare new toner / Prepare new toner cartridge
Replace new toner / Replace with new toner cartridge
Replace new toner / End of life, Replace with new toner cartridge
Replace new toner / Replace with new toner cartridge
Replace new toner / Replace with new toner cartridge
Replace new toner / End of life, Replace with new toner cartridge
Error: #C1-1310 / Toner Failure: #C1-1310. Install toner again
Toner Not Installed / Toner cartridge is not installed. Install it
Toner Not Compatible / Toner cartridge is not compatible. Check guide
Error: #C1-1710 / Toner Cart Failure: #C1-1710. Call for service
Error: #C1-1711 / Toner Cart Failure: #C1-1711. Call for service
Error: #C1-1712 / Toner Cart Failure: #C1-1712. Call for service
Prepare new toner / Prepare new toner cartridge
Replace new toner / Replace with new toner cartridge
Replace new toner / Replace with new toner cartridge
Replace new toner / Replace with new toner cartridge
Replace new toner / End of life, Replace with new toner cartridge
Toner Not Installed / Toner cartridge is not installed. Install it
Toner Not Compatible / Toner cartridge is not compatible. Check guide
Error: #C2-1710 / Toner Cart Failure: #C2-1710. Call for service
Error: #C2-1711 / Toner Cart Failure: #C2-1711. Call for service
Error: #C2-1712 / Toner Cart Failure: #C2-1712. Call for service
Prepare IMG. Unit / Prepare new imaging unit
Replace IMG. Unit / Replace with new imaging unit
Replace IMG. Unit / Replace with new imaging unit
Replace IMG. Unit / Replace with new imaging unit
Replace IMG. Unit / Replace with new imaging unit
Replace IMG. Unit / Replace with new imaging unit
IMG. Not Installed / Imaging unit is not installed. Install the unit
IMG. Not compatible / Imaging unit is not compatible. Check guide
Replace pickup roller / Replace with new tray 1 pickup roller
Replace retard roller / Replace with new tray 1 retard roller
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Troubleshooting Page
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