Summary of Contents for Samsung ProXpress M337 series
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User’s Guide User’s Guide BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows. ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
BASIC Using USB memory device 1. Introduction 3. Maintenance Key benefits Features by models Ordering supplies and accessories Useful to know Available consumables About this user’s guide Available accessories Safety information Storing the toner cartridge Machine overview Redistributing toner Control panel overview Replacing the toner cartridge Turning on the machine Replacing the imaging unit...
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BASIC 5. Appendix Specifications Regulatory information Copyright...
1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by models • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
Key benefits Environmentally friendly Fast high resolution printing • To save toner and paper, this machine supports Eco feature (see "Eco • You can print with a resolution of up to 1,200 x 1,200 dpi effective output printing" on page 66). (1,200 x 600 x 2 bit).
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Key benefits • Samsung Easy Printer Manager and Printing Status is a program that • You can print in various operating systems (see "System requirements" on monitors and informs you of the machine’s status and allows you to page 148).
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Key benefits Support XOA applications (M407xFX only) The machine supports XOA custom applications. • Regarding the XOA custom applications, please contact your XOA custom application provider.
● Samsung Easy Scan to PC Settings ● ● ● Printer Manager Fax to PC Settings ● ● ● Device Settings ● ● ● Samsung Printer Status ● ● ● Samsung AnyWeb Print ● ● ● Samsung Easy Document Creator...
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● ● WIA scan driver a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your computer’s OS support the software. (●: Included, Blank: Not available)
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Features by models Various features Features M337x series M387x series M407x series ● ● ● Hi-Speed USB 2.0 ● ● Network Interface Ethernet 10/100 Base TX wired LAN ● Network Interface Ethernet 10/100/1000 Base TX wired LAN ○ ○ ○ IEEE 1284B parallel connector ●...
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Features by models Features M337x series M387x series M407x series ● ● ● Multi-send ● ● ● Delay send Priority send ● ● Duplex send (M387xFW only) ● ● ● Secure receive ● ● ● Duplex print ● ● ● Send/ Receive forward - fax ●...
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If you use the parallel port, you cannot use the USB cable. b. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine.
• The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner" on page 94). • Try a different print resolution setting (see "Opening printing • Inquire at a Samsung distributor or your retailer. preferences" on page 64). • Visit www.samsung.com/supplies. Select your country/region •...
About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Read the safety information before using the machine. • If you have a problem using the machine, refer to the troubleshooting Icon Text Description...
Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
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Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
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Safety information Do not block or push objects into the ventilation opening. Caution This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
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Safety information Do not place the machine on an unstable surface. Maintenance / Checking The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Caution Otherwise, it can cause damage to the machine. Make sure you plug the power cord into a grounded electrical outlet.
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For consumables that contain toner dust (toner cartridge, waste • The machine should only be repaired by a Samsung service toner bottle, imaging unit, etc.) follow the instructions below. technician. • When disposing of the consumables, follow the instructions for disposal.
Machine overview Components The actual component may differ from the illustration below. Some components may change depending on the circumstances. Machine Power cord Quick installation guide Software CD Card reader holder Handset Misc. accessories a. The software CD contains the print drivers, user’s guide, and software applications. b.
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Machine overview Document feeder cover 14 Output support tray Front view Document feeder width guide 15 Output tray Document feeder input tray 16 Scanner glass Document feeder support tray 17 Scanner lid • This illustration may differ from your machine depending on your model. Document feeder output tray 18 Front cover handle There are various types of machine.
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Machine overview Power receptacle EDI port for card reader Rear view Network port Telephone line socket (LINE) USB port Extension telephone socket (EXT.) • This illustration may differ from your machine depending on your model. 5V output port for IEEE 1284B Rear cover handle There are various types of machine.
Control panel overview • This control panel may differ from your machine depending on its model. There are various types of control panels. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8). •...
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Control panel overview 5 Fax Switches to Fax mode. 6 Arrows Scroll through the options available in the selected menu, and increase or decrease values. 7 OK Confirms the selection on the screen. 8 Numeric keypad Dials a number or enters alphanumeric characters (see "Understanding keypad" on page 261). 9 Address Book Allows you to store frequently used fax numbers or search for stored fax numbers (see "Storing email address"...
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Control panel overview M407xFX When using the touch screen, only use your finger. Sharp objects can damage the screen. 1 Touch screen Displays the current status and allows you to access available menus (see "Introducing the touch screen" on page 37). 2 Numeric keypad Dials a number or enters alphanumeric characters (see "Understanding pop-up keyboard"...
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Control panel overview Starts a job. Start When you press this button, you can hear a dial tone. Then enter a fax number. It is similar to making a call using speaker phone. On Hook Dial 8 Help Gives detailed information about this machine’s menus or status. 9 Reset Resets user setting for a job to default value.
Turning on the machine Turn the power switch on. Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21). Connect the machine to the electricity supply first. 1.
Installing the driver locally A locally connected machine is a machine directly attached to your computer Windows using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
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> Support or downloads. Follow the instructions in the installation window. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. You can select the software applications in the Select Software to Install Window.
5 Follow the instructions in the window. Follow the instructions in the installation window. • If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode. • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...
2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Basic copying • Basic scanning •...
Menu overview The control panel provides access to various menus to set up the machine or use the machine’s functions. M337xFD/M337xHD/M387xFD/M387xFW/M387xHD/M407xFD/M407xFR/M407xHR • An checked (√) appears next to the currently selected menu. • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
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Menu overview Copy Feature Copy Setup Fax Feature (see "Copy feature" on page 222) (see "Copy Setup" on page 227) (see "Fax Feature" on page 228) Original Size Collation Stamp Change Default Original Type Darkness Multi Send Reduce/Enlarge Layout Item Original Size Text Light+5- Light+1...
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Menu overview Fax Setup Scan Feature Scan Setup (see "Sending setup" on page 229, (see "Scan feature" on page 234) (see "Scan setup" on page 235) "Receiving setup" on page 231) Sending Ring to Answer USB Feature FTP Feature Shared Folder Change Default FTP/SMB Default Feature...
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Menu overview Print Setup System Setup (see "Print" on page 221) (see "System setup" on page 238) Orientation Machine Setup PDF Type Paper Setup Report Maintenance Portrait Machine ID Stamp Paper Size Configuration CLR Empty Msg. Landscape Fax Number Import Setting Tray 1 Demo Page Supplies Life...
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Menu overview Network Job Management (see "Network setup" on page 248) (see "Job management" on page 250) TCP/IP (IPv4) Protocol Management Active Job DHCP HTTP Secured Job BOOTP WINS Stored Job Static SNMPv1/v2 Shared Folder TCP/IP (IPv6) SNTP IPv6 Protocol UPnP(SSDP) DHCPv6 Config mDNS...
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Menu overview Scan When you press Scan from the display screen, the Scan screen appears which has several tabs and lots of Scanning M407xFX options (see "Scan" on page 234). When you press Fax from the display screen, the Fax screen appears which has several tabs and lots of Faxing You can set menus easily using the touch screen.
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Menu overview (Copy) (see "Copy" on page 222) Basic Copy Collation WaterMark N-Up Copy Layout Program (Option settings) (Option settings) Normal ID Copy Darkness N-Up 2-Up (Option settings) Original Type Original Orientation 4-Up Program Darkness Duplex ID Copy Custom Copy Original Type Darkness Book Copy...
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Menu overview (Scan) (see "Scan" on page 234) Local PC Duplex Color Mode Custom Email PDF Encryption Destination Darkness File Format From Digital Signature in PDF Email PDF Encryption (Option settings) File Policy Digital Signature in PDF Original Size Duplex Duplex (Option settings) Original Type...
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Menu overview (Fax) (see "Fax" on page 228) Memory Send Delayed Send Group Dial Send Start Time (Option settings) (Option settings) (Option settings) Darkness Darkness Resolution Resolution Darkness Color Mode Color Mode Resolution Original Type Original Type Color Mode Original Size Original Size Original Type Duplex...
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Menu overview (Setup) (see "System setup" on page 238) Machine Setup Reports Fax Setup Fax Confirmation Default Setting Configuration Send Forward Image TCR Copy Default Demo Page Receive Forward Auto Reduction Scan Default Help List Toll Save Discard Size Fax Default Network Configuration Junk Fax Setup Receive Start Code...
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Menu overview (Setup) (see "System setup" on page 238) Network Setup Resolution Toner Low Alert Change Admin Password TCP/IP(IPv4) Clear Text Imaging Unit Low Alert Firmware Upgrade TCP/IP(IPv6) Edge Enhance Firmware Version Image Overwrite Ethernet Auto CR PDF Type Application 802.1x Skip Blank Pages Import Setting...
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Digital Signature in a. If you set the eco mode on with a password from the SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy Printer Manager (Device Settings > Eco), the On force message appears. You have to enter the password to change the eco mode status.
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Menu overview (Scan to Cloud) (Secure Release (see "Scan to cloud" on page 255) (see "Secure release" on page 256) Google Drive Stored Job Dropbox (Option settings) Evernote Card ID/PW a. You can change the default login window from the SyncThru™ Web Service. 2.
(Menu) > System Setup > Machine Setup on the control panel. You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program. • For Windows and Mac users, you set from Samsung Easy Printer For the model with a touch screen, select (Setup) >...
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Machine’s basic settings • Power Save: When you are not using the machine for a while, use • See "Setting the paper size and type" on page 57. this feature to save power. • See "Setting up the address book" on page 263. When you press the (Power / Wake Up) button, start printing, or a fax is received, the product will wake up from the power saving mode.
To change the size, you need to adjust the paper guides. • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the photo paper with this machine. It could cause damage to the machine.
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Media and tray The duplex unit is preset to Letter/LGL or A4 size, depending on your country. To change the paper size, adjust the guide as shown below. Paper quantity indicator shows the amount of paper in the tray. 1 Full 2 Empty If you do not adjust the guide, it may cause paper registration, image skew, or jamming of the paper.
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Media and tray Squeeze and the paper width guide and paper length lever to locate Loading paper in the tray them in the correct paper size slot marked at the bottom of the tray to adjust to the size (see "Tray overview" on page 47). Illustrations in this user’s guide may differ from your machine depending on the model and options installed.
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Media and tray After inserting paper into the tray, squeeze the paper width guides and Insert the tray back into the machine. paper length guide. When you print a document, set the paper type and size for tray (see • Do not push the paper width guide too far causing the media to warp. "Setting the paper size and type"...
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Media and tray Tips on using the multi-purpose (or manual feeder) tray • M387x/ M407x series • Load only one type, size and weight of print media at a time in the multi- purpose (or manual feeder) tray. • To prevent paper jams, do not add paper while printing when there is still paper in the multi-purpose (or manual feeder) tray.
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The table below shows the special media usable in tray. The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer Manager select (Switch to advanced mode)> Device Settings.
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Media and tray Envelope Multi-purpose (or Types Tray 1 Optional tray manual feeder) tray Printing successfully on envelopes depends upon the quality of the envelopes. ● ● ● Plain To print an envelope, place it as shown in the following figure. ●...
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Media and tray • Do not use damaged or poorly made envelopes. If envelopes are printed out with wrinkles, creases, or black bold lines, open • Be sure the seam at both ends of the envelope extends all the way to the the rear cover and pull down the pressure lever on the right side about 90 corner of the envelope.
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Media and tray Transparency • To prevent transparencies from sticking to each other, do not let the printed sheets stack up as they are being printed out. To avoid damaging the machine, use only transparencies designed for use in laser printers. Labels To avoid damaging the machine, use only labels designed for use in laser printers.
Media and tray Condition: Do not use labels with wrinkles, bubbles, or other Preprinted paper indications of separation. When loading preprinted paper, the printed side should be facing up with an • Make sure that there is no exposed adhesive material between labels. uncurled edge at the front.
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(Stop or Stop/Clear) button or home ( ) icon to return to ready mode. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select If you want to use special-sized paper such as billing paper, select the Paper Or if your machine supports a display screen or touch screen, you can set it from tab >...
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Media and tray • If more than 50 pages (one-sided) of Legal paper is stacked in the output Using the output support tray, paper can be mis-aligned or paper jams can occur. Do not let paper to stack up in the output tray. •...
Media and tray Preparing originals Loading originals • Do not load paper smaller than 142 x 148 mm (5.6 x 5.8 inches) or larger than You can use the scanner glass or the document feeder to load an original for 216 x 356 mm (8.5 x 14 inches).
Media and tray Lift and open the scanner lid. Close the scanner lid. • Leaving the scanner lid open while copying may affect copy quality and toner consumption. • Dust on the scanner glass may cause black spots on the printout. Always keep it clean (see "Cleaning the scan unit"...
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Media and tray Flex or fan the edge of the paper stack to separate the pages before Adjust the document feeder width guides to the paper size. loading originals. Load the original face up into the document feeder input tray. Make sure that the bottom of the original stack matches the paper size marked on the document input tray.
Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 270). Printing • If you are a Mac, Linux or UNIX operating systems user, refer to the Advanced Guide (see "Software Installation"...
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Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...
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Eco features to save paper and toner before printing (see "Easy Eco Driver" on page 315). • You can check the machine’s current status pressing the Printer Status button (see "Using Samsung Printer Status" on page 324). 2. Menu Overview and Basic Setup...
The Favorites option, which is visible on each preferences tab except for the settings, select it in the Favorites tab and click Delete. Samsung tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: Change the settings as needed on each tab.
• Default Mode: Select this to turn on or off the Eco mode. Off: Set the Eco mode off. You can set the eco value from Device Settings in Samsung Easy Printer On: Set the Eco mode on. Manager program.
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• Change Template: Follow the settings from Syncthru™ Web Service Eco options or Samsung Easy Printer Manager. Before you select this item, you • Printer Default: Follows the settings from the machine's control panel. must set the eco function in SyncThru™ Web Service (Settings tab >...
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Basic printing • The power consumption in printing mode refers to the average printing Starting secure printing from the SyncThru™ Web power consumption of this machine. Service • The actual amount displayed is only an estimate as the actual amount may differ depending on the operating system used, computing performance, Access a web browser, such as Internet Explorer, from Windows.
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Basic printing Select (Menu) > Job Management > Secured Job on the control panel. For the model with a touch screen, select (Document Box) > System Boxes > Next > Secured Print on the touch screen. Select the document to print. Enter the password that you set from the printer driver.
Basic copying Press (Start). • For special printing features, refer to the Advanced Guide (see "Copy" on page 222). • Accessing menus may differ from model to model (see "Menu overview" If you need to cancel the copying job during the operation, press (Stop on page 32 "Control panel overview"...
Basic copying Darkness Original Type If you have an original containing faint marking and dark images, you can adjust The original setting is used to improve the copy quality by selecting the the brightness to make a copy that is easier to read. document for the current copy job.
Basic copying Press (Stop or Stop/Clear) button or home ( ) icon to return to Press OK to save the selection. ready mode. For the model with a touch screen, press (back) to save the selection. Reduced or enlarged copy Press (Stop or Stop/Clear) button or home ( ) icon to return to...
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Basic copying Press ID Copy on the control panel. Or select (Menu) > Copy Feature > Layout > ID Copy on the control panel. When you make a reduced copy, black lines may appear at the bottom of your copy. For the model with a touch screen, select (Copy) >...
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Basic copying Place Rear Side Press [Start] appears on the display. • If you do not press the (Start) button, only the front side will be For the model with a touch screen, follow the instructions on the touch screen. copied.
If you see Not Available message, check the port connection, or select For special scanning features, refer to the Advanced Guide (see "Scan Enable Scan from Device Panel in Samsung Easy Printer Manager > features" on page 285). Switch to advanced mode > Scan to PC Settings.
Basic faxing • For special faxing features, refer to the Advanced Guide (see "Fax Preparing to fax features" on page 297). • Accessing menus may differ from model to model (see "Menu overview" Before you send or receive a fax, you need to connect the supplied line cord to on page 32 "Control panel overview"...
Adjust the resolution and the darkness to suit your fax needs (see "Adjusting the document settings" on page 79). • If you want to send a fax directly from your computer, use Samsung For the model with a touch screen, press (Option settings) >...
Basic faxing Press (Start) on the control panel when you hear a high-pitched fax Adjust the resolution and the darkness to suit your fax needs (see signal from the remote fax machine. "Adjusting the document settings" on page 79). For the model with a touch screen, press (Option settings) >...
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Basic faxing When you have finished entering fax numbers, select No at the Another Resolution No.? prompt and press OK. The default document settings produce good results when using typical text- For the model with a touch screen, press Send on the touch screen. based originals.
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Basic faxing • Super Fine: Originals containing extremely fine detail. Super Fine Select (fax) > (Menu) > Fax Feature > Darkness on the mode is enabled only if the machine with which you are control panel. communicating also supports the Super Fine resolution. For the model with a touch screen, select (Fax) >...
Using USB memory device This chapter explains how to use a USB memory device with your machine. Plugging in a USB memory device This USB memory device is supported for M387x/ M407x series (see "Various The USB memory port on the front of your machine is designed for USB V1.1 and features"...
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Using USB memory device You can scan a document and save the scanned image onto a USB memory • Do not remove the USB memory device while the machine is in operation device. or writing to or reading from USB memory. The machine warranty does not cover damage caused by user’s misuse.
Using USB memory device Select (scan) > Scan To USB > OK on the control panel. Some features may not be available depending on model. For the model with a touch screen, select (Scan) > USB > Next > • Original Size: Sets the image size.
Using USB memory device To print a document from a USB memory device Printing from a USB memory device Insert a USB memory device into the USB memory port on your machine, You can directly print files stored on a USB memory device. and then press Direct USB >...
Using USB memory device Restoring data Backing up data Insert the USB memory device on which the backup data is stored in to Data in the machine’s memory can be accidentally erased due to power failure the USB memory port. or storage failure.
Using USB memory device Formatting a USB memory device If you see [+] or [D] in the front of a folder name, there are one or more files or folders in the selected folder. Insert a USB memory device into the USB memory port on your machine. Select Direct USB >...
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Using USB memory device Insert a USB memory device into the USB memory port on your machine. Select Direct USB > File Manage > Check Space on the control panel. For the model with a touch screen, select (Direct USB) > Show Space >...
3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available consumables • Available accessories • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...
• See "Available accessories" on page 91. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine. You can also visit www.samsung.com/supplies, and then select your country/region to obtain the contact information for service.
Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.
Available accessories You can purchase and install accessories to enhance your machine’s performance and capacity. Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8). Accessory Function Part name Memory module Extends your machine’s memory capacity.
• Store the cartridge inside the protective bag from the original package. Samsung Electronics does not recommend or approve the use of non-Samsung • Store lying flat (not standing on end) with the same side facing up as if it brand toner cartridges in your printer including generic, store brand, refilled, or were installed in the machine.
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Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.
The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display. • The computer’s Samsung Printing Status program window appears on the computer telling you which cartridge is low on toner (see "Using Samsung Printer Status" on page 324).
The status LED and the toner-related message on the display indicate when the toner cartridge should be replaced. • The computer's Samsung Printing Status Program window appears on the computer telling you cartridge is empty on toner (see "Using Samsung Printer Status" on page 324).
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Replacing the toner cartridge Toner cartridge M3370/ M3870/ M4070/ M4072 series Click this link to open an animation about replacing a toner cartridge. 3. Maintenance...
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Replacing the toner cartridge M3375/ M3875/ M4075 series Click this link to open an animation about replacing a toner cartridge. 3. Maintenance...
Replacing the imaging unit Imaging unit M3375/ M3875/ M4075 series Click this link to open an animation about replacing a imaging unit. 3. Maintenance...
Installing accessories Precautions Setting Device Options • Disconnect the power cord When you install the optional devices such as optional tray, memory, etc, this machine automatically detects and sets the optional devices. If you cannot use Never remove the control board cover while the power is turned on. the optional devices you installed in this driver, you can set the optional devices To avoid the possibility of an electrical shock, always disconnect the power in Device Options.
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Installing accessories • Admin Job Accounting: Allows you to associate user and account identification information with each document you print. If Printer properties item has ▶ mark, you can select other printer drivers connected with selected printer. User permission: If you check this option, only users with user permission can start a print job.
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Your machine has a dual in-line memory module (DIMM). Use this memory module slot to install additional memory. We recommend the use of only genuine Samsung DIMM's. You may void your warranty if it is determined that your machine problem is being caused by third party DIMM's.
Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. • Accessing menus may differ from model to model (see "Menu overview" on page 32). •...
• You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program. - For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings, see "Device Settings" on page 323.
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
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Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
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Cleaning the machine Cleaning the pickup roller • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine. •...
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Cleaning the machine Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine.
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Cleaning the machine Wipe the surface of the scanner until it is clean and dry. Scanner lid Scanner glass Document feeder glass White bar Close the scanner lid. 3. Maintenance...
Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced Guide (see "Troubleshooting"...
Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 47). •...
Clearing jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray1 Click this link to open an animation about clearing a jam. Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21). 4.
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Clearing jams In optional tray Click this link to open an animation about clearing a jam. • Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21).
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Clearing jams If you do not see the paper in this area, stop and go to next step: If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
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Clearing jams In the multi-purpose (or manual feeder) tray M337x series Click this link to open an animation about clearing a jam. 4. Troubleshooting...
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Clearing jams M387x/ M407x series Click this link to open an animation about clearing a jam. 4. Troubleshooting...
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Clearing jams Inside the machine The Fuser area is HOT, please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper from the machine. Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21). 4.
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Clearing jams M3370/ M3870/ M4070/ M4072 series Click this link to open an animation about clearing a jam. 4. Troubleshooting...
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Clearing jams M3375/ M3875/ M4075 series Click this link to open an animation about clearing a jam. 4. Troubleshooting...
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Clearing jams In the exit area Click this link to open an animation about clearing a jam. The Fuser area is HOT, please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper from the machine.
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Clearing jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
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Clearing jams In the duplex unit area Click this link to open an animation about clearing a jam. 4. Troubleshooting...
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Clearing jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
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Clearing jams Clearing original document jams To prevent document jams, use the scanner glass for thick, thin or mixed paper originals. To avoid tearing the document, remove the jammed document slowly and carefully. 4. Troubleshooting...
Clearing jams Original paper jam in front of scanner • Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Various features" on page 10). 4.
Clearing jams Original paper jam inside of scanner • Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Various features" on page 10). 4.
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Clearing jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Clearing jams Original paper jam in exit area of scanner • Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Front view" on page 21). 4.
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Clearing jams Original paper jam in scanner duplex path • Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model (supported Reverse Automatic Document Feeder (DADF) (see "Various features" on page 10). 4.
• To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 137). • You also can resolve the error with the guideline from the computers’s Samsung Printing Status window (see "Using Samsung Printer Status" on page 324). • If the problem persists, call a service representative. 4. Troubleshooting...
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Understanding the status LED Status Description • The machine is off-line. • The machine is in power save mode. Blinking When the backlight blinks, the machine is receiving or printing data. Green • The machine is on-line and can be used. •...
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When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service (Settings > Machine Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop).
Message Meaning Suggested solutions • You can resolve the error with the guideline from the computers’s Printing Status program window (see "Using Samsung Printer Status" on • Original paper jam The loaded original Clear the jam (see "Clearing page 324).
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100). Install it • If the machine stops printing, • IMG. Not The imaging unit Install a Samsung-genuine imaging replace the imaging unit (see Compatible you have installed is unit, designed for your machine. "Replacing the imaging unit" on...
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Samsung cannot guarantee a non- toner is left in the replacement. You may temporarily Prepare new toner genuine Samsung cartridge's quality. Service or repair required as a result of cartridge indicated cartridge. increase the printing quality by...
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Understanding display messages Message Meaning Suggested solutions Misc. messages • Paper Empty in MP There is no paper in the Load paper in the multi- multi-purpose tray. purpose tray (see "Multi- Paper is empty in MP tray. purpose (or manual Message Meaning Suggested solutions...
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Understanding display messages Message Meaning Suggested solutions Message Meaning Suggested solutions • Replace pickup roller The life of the tray1, tray2 Replace the tray pick- • Error: [error number] There is a problem in the Reboot the power. If or MP tray pick-up roller up roller with a new fuser unit.
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Understanding display messages Message Meaning Suggested solutions • Error: [error number] There is a problem in the Check the tray2 tray 2. connection. Input System Failure: [error number] Check tray 2 connection • Error: [error number] There is a problem in the Reboot the power.
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5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Width x Length x Height • M337xFD/ M337xHD/ M387xFD/ M387xHD: 414.6 x 420.6 x 449.1 mm (16.32 x 16.56 x 17.68 inches) Dimension •...
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Specifications Items Description Power consumption Average operating mode Less than 700 W Ready mode Less than 10 W (M407xFX: Less than 15 W) • M337xFD/ M337xHD/ M387xFD/ M387xHD/ M407xFD/ M407xFR/ M407xHR: Less than 1.1 W Power save mode • M387xFW: Less than 1.6 W (Wi-Fi Direct on: Less than 2.8 W •...
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Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray1 / Optional tray Multi-purpose tray Manual feeder Plain paper Letter 216 x 279 mm (8.5 x 11 inches) 70 to 85 g/m (19 to 23 lbs 70 to 85 g/m (19 to 23 lbs 70 to 85 g/m (19 to 23 lbs...
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Specifications Print media weight/Capacity Type Size Dimensions Tray1 / Optional tray Multi-purpose tray Manual feeder Transparency Letter, A4 Refer to the Plain paper section Not available in tray1/ 138 to 146 g/m (36.81 to 138 to 146 g/m (36.81 to optional tray.
Specifications System requirements ® ® Microsoft Windows Requirement (recommended) Operating system free HDD space ® ® ® 128 MB (256 MB) 1.5 GB Windows Intel Pentium III 933 MHz (Pentium IV 1 GHz) ® ® ® 128 MB (512 MB) 1.25 GB to 2 GB Windows Server 2003...
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Specifications Requirements (Recommended) Operating system Free HDD space ® Mac OS X 10.5 512 MB (1 GB) 1 GB • Intel processors • 867 MHz or faster Power PC G4/G5 ® Mac OS X 10.6 1 GB (2 GB) 1 GB •...
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Specifications Unix Items Requirements Sun Solaris 9, 10, 11 (x86, SPARC) Operating system HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium) IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1 7.1 (PowerPC) Free HDD space Up to 100 MB 5. Appendix...
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Specifications Network environment Network and wireless models only (see "Features by models" on page 8). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
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Regulatory information Mercury Safety Recycling Contains Mercury, Dispose According to Local, State or Federal Recycle or dispose of the packaging material for this product in an Laws.(U.S.A. only) environmentally responsible manner. Power saver China only This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use.
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Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection...
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Regulatory information • Consult the dealer or experienced radio TV technician for help. Radio frequency emissions Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the FCC information to the user equipment.
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Regulatory information United States of America Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. Federal Communications Commission (FCC) FCC Statement for Wireless LAN use: Intentional emitter per FCC Part 15 Low power, Radio LAN devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in...
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Regulatory information The Ringer Equivalence Number (REN) is an indication of the maximum number Germany only of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five.
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Regulatory information The Telephone Company may make changes in its communications facilities, The equipment complies with Part 68 of the FCC rules and the requirements equipment operations or procedures where such action is reasonably required adopted by the ACTA. On the rear of this equipment is a label that contains, in the operation of its business and is not inconsistent with the rules and among other information, a product identifier in the format US:AAAEQ##TXXXX.
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Regulatory information • If your area experiences a high incidence of lightning or power surges, we The 13 amp plug is the most widely used in the UK and should be suitable. recommend that you install surge protectors for both the power and the However, some buildings (mainly old ones) do not have normal 13 amp plug telephone lines.
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Hereby, Samsung Electronics, declares that this [M337x/ M387x/ M407x series] is in compliance with the essential requirements and In the event of problems, you should contact the Euro QA Lab of Samsung other relevant provisions of R&TTE Directive 1999/5/EC. Electronics Co., Ltd. in the first instance.
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Regulatory information European radio approval information (for products Israel only fitted with EU-approved radio devices) Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for home or office use. This section is only applicable if these devices are present.
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Regulatory information The power output of the wireless device or devices that may be embedded in In environments where the risk of interference to other devices or your printer is well below the RF exposure limits as known at this time. Because services is harmful or perceived as harmful, the option to use a wireless the wireless devices (which may be embedded into your printer) emit less device may be restricted or eliminated.
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Regulatory information China only 5. Appendix...
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This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
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User’s Guide User’s Guide ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows.
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Scan to cloud Wired network setup Secure release Installing driver over the network IPv6 configuration 4. Special Features Wireless network setup Samsung Mobile Print Altitude adjustment AirPrint Storing email address Google Cloud Print™ Entering various characters Setting up the address book 3.
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Accessing management tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver Using SyncThru™ Web Service Using Samsung Easy Document Creator Using Samsung Easy Printer Manager Using Samsung Printer Status Using Samsung Printer Experience Using the Linux Unified Driver Configurator 6.
1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
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Installation for Mac Make sure that the machine is connected to your computer and Select USB Connected Printer on the Printer Connection Type and powered on. click Continue. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.
Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.
Installation for Linux You need to download Linux software packages from the Samsung website to The installation program added the Unified Driver Configurator desktop icon install the printer software (http://www.samsung.com > find your product > and the Unified Driver group to the system menu for your convenience. If you Support or Downloads).
You must log in as a super user (root) to uninstall the printer driver. If you are not a super user, ask your system administrator. Open the Terminal program. When the Terminal screen appears, type in the following. [root@localhost root]#cd /opt/Samsung/mfp/uninstall/[root@localhost uninstall]#./uninstall.sh Click Next. Click Finish.
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• Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung Mobile Print • AirPrint • Google Cloud Print™ Supported optional devices and features may differ according to your model (see "Features by...
Useful network programs There are several programs available to setup the network settings easily in a SyncThru™ Web Admin Service network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...
Wired network setup For example: Printing a network configuration report • MAC Address: 00:15:99:41:A2:78 • IP Address: 169.254.192.192 You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network.
Wired network setup Download the software from the Samsung website then unpack and IPv4 configuration using SetIP (Mac) install it: (http://www.samsung.com > find your product > Support or Downloads). Before using the SetIP program, disable the computer firewall from System Preferences >...
The following instructions may vary from your model or operating systems. When the message that warns that all applications will close on your computer appears, click Continue. Open /opt/Samsung/mfp/share/utils/. Select Network Connected Printer (Wired or Wireless) on the Printer Connection Type and click Set IP Address button.
Installing driver over the network • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8). • The machine that does not support the network interface, it will not be able to use this feature (see "Rear view"...
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> Support or downloads. appears, click the window and select Run Setup.exe. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Review and accept the installation agreements in the installation...
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Installing driver over the network Make sure that the machine is connected to the network and powered on. Also, your machine’s IP address should have been set (see "Setting IP Following command-line are effective and operated when command is address" on page 175). used with /s or /S.
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Installing driver over the network Command- line Definition Description Command- line Definition Description /p”<port name>” or Specifies printer port. Printer port name can be /a”<dest_path>” or Specifies destination path Since machine drivers should specified as IP address, for installation. be installed on the OS specific /P”<port name>”...
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Installing driver over the network Command- line Definition Description Command- line Definition Description /x or Uses existing machine This command provides a way /h, /H or /? Shows Command-line Usage. driver files to create printer to install a printer instance instance if it is already that uses installed printer installed.
Click Install. All components necessary for machine operations will be installed. You need to download Linux software packages from the Samsung website to If you click Customize, you can choose individual components to install. install the printer software (http://www.samsung.com > find your product >...
The installation procedure is common for all variants of UNIX OS mentioned. Enter the printer description and click Next. From the Samsung website, download and unpack the UNIX Printer After the machine is added, click Finish. Driver package to your computer.
Installing driver over the network See administration guide of your UNIX OS for details. On some UNIX OS, for example on Solaris 10, just added printers may not be enabled and/or may not accept jobs. In this case run the following two commands on the root terminal: Unpack the UNIX printer driver package.
Installing driver over the network Setting up the printer Check the Make Default option to set this printer as default. Click OK to add the printer. To add the printer to your UNIX system, run ‘installprinter’ from the command line. This will bring up the Add Printer Wizard window. Setup the printer in this window according to the following steps: Type the name of the printer.
IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. From the control panel Activating IPv6 Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8 or "Menu overview" on page 32).
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IPv6 configuration Select (Menu) > Network > TCP/IP (IPv6) > DHCPv6 Config on the control panel. When you install the printer driver, do not configure both IPv4 and IPv6. We recommend to configure either IPv4 or IPv6. For the model with a touch screen, select (Setup) >...
IPv6 configuration • You can also set the DHCPv6. From the SyncThru™ Web Service • To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text Activating IPv6 box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA.
Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by models"...
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Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country (see "Features by models" on page 8). Set up method Connecting method Description &...
Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
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Wireless network setup Machines with a display screen Insert the supplied software CD into your CD-ROM drive, and follow the instructions in the window to set up the wireless network. Connecting in PBC mode Connecting in PIN mode Select (Menu) > Network > Wi-Fi > WPS Setting on the control Select (Menu) >...
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Wireless network setup Insert the supplied software CD into your CD-ROM drive, and follow the Connecting in PIN mode instructions in the window to set up the wireless network. The network configuration report, including PIN, must be printed (see "Printing a network configuration report" on page 175). Machines without a display screen In ready mode, press and hold the (Stop or Stop/Clear) button on...
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Wireless network setup Re-connecting to a network Disconnecting from a network When the wireless function is off, the machine automatically tries to re-connect To disconnect the wireless network connection, press the (WPS) button on to the access point (or wireless router) with the previously used wireless the control panel for more than two seconds.
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Turn on your computer, access point, and machine. Setup using Windows Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing management tools"...
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Wireless network setup Insert the supplied software CD into your CD-ROM drive. Select Wireless network connection on the Printer Connection Type screen. Then, click Next. If the installation window does not appear, click Start > All programs > Accessories > Run. X:\Setup.exe replacing “X”...
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• WEP Key Index: If you are using WEP Encryption, select the appropriate WEP Key Index. • You can also start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 210). •...
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Wireless network setup When the wireless network set up is completed, disconnect the USB Insert the supplied software CD into your CD-ROM drive. cable between the computer and machine. Click Next. Follow the instructions in the installation window. Ad hoc via USB cable If you do not have an access point (AP), you may still connect the machine If the installation window does not appear, click Start >...
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Wireless network setup Select Wireless network connection on the Printer Connection Type • Authentication: Select an authentication type. screen. Then, click Next. Open System: Authentication is not used, and encryption may or may not be used, depending on the need for data security. Shared Key: Authentication is used.
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Wireless network setup The Wireless Network Setting Complete window appears. Click Next. Before entering the IP address for the machine, you must know the When the wireless network settings are completed, disconnect the USB computer’s network configuration information. If the computer’s network cable between the computer and machine.
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Wireless network setup Access point via USB cable (recommended) Enter the password and click OK. Select Configuration of Wireless network on the Printer Connection Make sure that the machine is connected to your computer and Type and click Continue. powered on. Insert the supplied software CD into your CD-ROM drive.
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The wireless network security window appears when the access point has security enabled. • You can also start to build Wi-Fi Direct by using Samsung Easy Printer Enter the Network Password of the access point (or router). Manager (see "Setting up Wi-Fi Direct" on page 210).
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Wireless network setup Wireless network set up is completed. After the installation is finished, Creating the ad hoc network in Mac click Quit. Make sure that the machine is connected to your computer and powered on. After completing the wireless network connection, you need to install a machine driver to print from an application (see "Installation for Mac"...
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Wireless network setup Select Configuration of Wireless network on the Printer Connection • Authentication: Select an authentication type. Type and click Continue. Open System: Authentication is not used, and encryption may or may not be used, depending on the need for data security. Shared Key: Authentication is used.
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Wireless network setup When the window that tells you that the network cable connection is confirmed appears, disconnect the network cable and click Next. Before entering the IP address for the machine, you must know the computer’s network configuration information. If the computer’s network If the network cable is connected, it may have trouble finding the configuration is set to DHCP, the wireless network setting should also be machine when configuring the wireless network.
Wireless network setup IP setting using SetIP Program (Windows) • After completing the wireless network connection, you need to install a machine driver to print from an application (see "Installing driver over This program is used to manually set the network IP address of your machine the network"...
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Wireless network setup Check whether or not the network cable is connected to the machine. If Select the one Network Name(SSID) in the list. not, connect the machine with a standard network cable. • SSID: SSID (Service Set Identifier) is a name that identifies a wireless network, access points, and wireless devices attempting to connect Start a web browser such as Internet Explorer, Safari, or Firefox and enter to a specific wireless network must use the same SSID.
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Wireless network setup Type in the ID and Password, then click Login. We recommend you to Disconnect the network cable (standard or network). Your machine should change the default password for security reasons. then start communicating wirelessly with the network. In case of Ad-hoc •...
From the machine (Machines with a display/touch screen) From the USB cable-connected computer(recommended) After the driver installation is complete, Samsung Easy Printer Manager can be Accessing menus may differ from model to model (see "Menu overview" on used to change Wi-Fi Direct settings.
The machine does not support wireless networking (see "Features by • After setting up Wi-Fi Direct, you need to download the mobile printing models" on page 8). application (For example: Samsung Mobile printer) to print from your smartphone. Connecting Failure - SSID Not Found 2. Using a Network-Connected Machine...
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Wireless network setup • The machine is unable to find the network name (SSID) you have selected or The machine receives the IP address automatically (DHCP) when entered. Check the network name (SSID) on your access point and try computer is configured to DHCP. connecting again.
Wireless network setup g Check if Printer Name or IP Address: is the IP address on the network configuration Sheet. • You cannot enable wired and wireless networks at the same time. 3 Change the printer port's IP address if it is different from the network information report's.
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• You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines. • The machine is within the range of the wireless network. •...
Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OS Samsung Mobile Print is a free application that enables users to print photos, • Android OS 2.1 or higher documents, and web pages directly from your smartphone or tablet. Samsung •...
AirPrint Type in the ID and Password, then click Login. If it’s your first time • Only AirPrint certified machines can use the AirPrint feature. Check the logging into SyncThru™ Web Service, type in the below default ID and box your machine came in for the AirPrint certified mark.
Google Cloud Print™ Google Cloud Print™ is a service that allows you to print to a printer using your Click Login in the upper right corner of the SyncThru™ Web Service website. smart phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud If it’s your first time logging into SyncThru™...
Google Cloud Print™ Click Finish printer registration. Access the Google Docs™ application from your mobile device. Tap the option button of the document that you want to print. Click Manage your printers. Tap the send button. Now your printer is registered with Google Cloud Print™ service. Tap the Cloud Print button.
3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Print • Copy • Fax • Scan •...
Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features.You can check the features available for each model in the Basic Guide (see "Menu overview" on page 32).The following are tips for using this chapter •...
Print Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on You can enter the number of print using the number Copies page 32).
Copy Item Description Copy feature Reduces or enlarges the size of a copied image (see "Reduced or enlarged copy" on page 72). Some menus may not appear in the display depending on options or Reduce/Enlarge models. If so, it is not applicable to your machine (see "Menu overview" on If the machine is set to Eco mode, reduce and page 32).
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Copy Item Description Item Description Sets the machine to print copies on both sides of paper. Adjusts the brightness level to make a copy that is Darkness easier to read, when the original contains faint • 1 ->1 Sided: Scans one side of an original and prints markings and dark images (see "Darkness"...
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Copy Item Description Item Description Prints an image without its background. This copy Allows you to erase spots, drill holes, fold creases and feature removes the background color and can be staple marks along any of the four edges of a document. helpful when copying an original containing color in the background, such as a newspaper or a catalog.
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Copy Item Description The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. Watermark ID Copy This feature is helpful for copying a small-sized item...
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Copy Item Description Item Description The Book Copy feature allows you to copy an entire This option allows you to save the current settings for book. If the book is too thick, lift the cover until its Program future use. You can also use the previous settings from hinges are caught by the stopper and then close the the last jobs.
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Copy Copy Setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: Press (copy) > (Menu) > Copy Setup on the control panel. (Menu) >...
Item Description Fax Feature The default document settings produce good results when using typical text-based originals. However, if you Resolution send originals that are of poor quality, or contain Some menus may not appear in the display depending options or models. photographs, you can adjust the resolution to produce If so, it is not applicable to your machine (see "Menu overview"...
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Item Description Item Description Memory Send Fax can be customized through detailed options. • Send Forward Forwards the received or sent fax to other destination by a fax, PC, etc. If you are out of office but have to • Receive Forward On Hook Dial Access a dial tone to send fax.
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To change the menu options: Item Description • Press (fax) > (Menu) > Fax Setup > Sending on the control panel. • Fax Confirmation Sets the machine to print a report whether a fax transmission was successfully completed or not. •...
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Item Description Receiving setup • Rcv Start Code Initiates fax reception from an extension phone plugged into the EXT socket on the back of the • Receive Start Code machine. If you pick up the extension phone and hear Some menus may not appear in the display depending on options or fax tones, enter the code.
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Item Description Change Default setup Prints the received fax data on both sides of the paper. You can save the paper usage. • Off: Prints only one side of the paper. Some menus may not appear in the display depending on options or Duplex Print •...
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Manual TX/RX setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Press (fax) > (Menu) >...
Scan Item Description Scan feature • FTP Feature Sets scan destination to an FTP server. You scan the originals and send the scanned image to an FTP server • FTP Default (see "Scanning to FTP/SMB server" on page 288). • FTP Some menus may not appear in the display depending on options or models.
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Scan Item Description Item Description Sets the file format in which the image is to be saved. If Sets scan destination to a shared folder. You can create you select JPEG, TIFF, XPS or PDF, you can select to scan Shared Folder and use the shared folder (see "Using shared folder multiple pages.
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Scan Item Description Item Description Selects if the machine scans one side of the paper (1 Destination Enter the destination's information. Sided), both sides of the paper (2 Sided), or both sides The scan options can be set to those most frequently of the paper (2 Sided Rotated).
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Scan Item Description Item Description You can set the machine to print server confirmation Digital signature the PDF files when you scan the result report. Digital Signature in originals in PDF format. Select On to digital signature in PDF file, and set up a digital signature. To open the file, users need to enter the digital signature.
System setup Item Description Machine setup Selects the format for displaying time between 12 hr. and Clock Mode 24 hr. Some menus may not appear in the display depending on options or Receive Mode Selects the default fax receiving mode. models.
System setup Item Description Item Description Default Paper Size You can set the default paper size to use. Determine whether or not the machine continues printing when it detects the paper does not match the Sets how long the machine waits before going to power paper settings.
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System setup Item Description Item Description Determine whether or not the machine continues Activating this mode extends the life of your toner printing when it detects the paper does not match. For cartridge and reduces your cost per page beyond what Toner Save example, if both tray 1 and tray 2 are filled with the same one would experience in the normal mode, but it reduces...
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System setup Item Description Item Description Imports data stored on a USB memory stick to the • Image Allows you to adjust the color setting such as color Import Setting Management machine. registration, color density, etc. • Image Mar. Exports data stored on the machine stick to a USB Export Setting memory.
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System setup Item Description Item Description Change Admin. Changes the machine’s password for accessing the Admin Controls user access to a machine. You can assign different Password Setup. levels of permissions to use the machine to each user. Firmware Upgrades to the latest firmware. Turn this option "On" and Upgrade then download the firmware file.
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System setup Item Description Item Description You can install or uninstall applications. Paper Type Chooses the type of the paper for each tray. • Application Management: You can uninstall or enable/ Paper Source Selects from which tray the paper is used. disable installed applications.
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System setup Item Description Sound / Volume Sets the paper margins in multi-purpose tray. • Simplex Margin: Sets the margin for one-sided printing. Some menus may not appear in the display depending on options or MP Tray • Duplex Margin: Sets the margins for double-sided models.
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System setup Item Description Report Turns on or off the sounds from the telephone line through the speaker, such as a dial tone or a fax tone. With this option set to Comm. which means the speaker Some menus may not appear in the display depending on options or is on until the remote machine answers.
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System setup Item Description Item Description Prints the help page to check whether your Prints a usage page. The usage page contains the Help List Usage Counter machine is printing properly or not. total number of pages printed. Fax Send Confirmation Prints fax confirmation result.
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Shows the machine’s serial number. When you call for Delete All You can delete the current all address book. Serial Number service or register as a user on the Samsung website, you can find this. Ram Disk Enables/disables RAM Disk to manage jobs.
Network setup Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on Selects this option to use the network environment TCP/IP(IPv6) page 32). through IPv6 (see "IPv6 configuration"...
Network setup Item Description Item Description You can set whether to use Ethernet on or off. • HTTP: You can set whether to use SyncThru™ Web Service or not. • WINS: You can configure the WINS server. WINS Ethernet Port Turn the power off and on after you change this (Windows Internet Name Service) is used in the option.
Job management Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Press (Menu) > Job Management on the control panel. Item Description Active Job...
Job Status Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Press (Job Status) > select the menu item you want on the touch screen.
Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Press (Eco) > select the menu item you want on the touch screen. Item Description Eco-On...
Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). To change the menu options: • Insert a USB memory device into the USB memory port on your machine, and then press USB.
Document box Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). Press (Document Box) > select the menu item you want > Next on the touch screen.
Scan to cloud Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 32). Press (Scan to Cloud) > select the menu item you want > Next on the touch screen.
Secure release Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on You can see the jobs stored in the machine and their Stored Job page 32).
4. Special Features This chapter explains special copying, scanning, faxing, and printing features. • Altitude adjustment • Storing email address • Entering various characters • Setting up the address book • Registering authorized users • Printing features • Scan features •...
Altitude adjustment Print quality is affected by atmospheric pressure, which is determined by the You can set the altitude value from Device Settings in Samsung Easy Printer height of the machine above sea level. The following information will guide you Manager program.
Storing email address This feature may not be available depending on model or optional goods If you make a group, (see "Features by models" on page 8). 1 Click Address Book > Group > Add Group. 2 Select the Speed No. and enter Group Name. You can easily add individual address if you check Yes for Add You can set up address book with the email addresses you use frequently via individual(s) after this group is created.
Storing email address Searching with a particular first letter Select (scan) > (Address Book) > Search&Send > Select an address group > ID on the control panel. For the model with a touch screen, select (Setup) > Machine Setup > Next > Address Book > Email > View Lists > Individual or Group on the touch screen.
Entering various characters As you perform various tasks, you may need to enter names and numbers. For Assigned numbers, letters, or characters example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email @ / .
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Entering various characters • : Deletes character in the input area. Understanding pop-up keyboard • : Moves the cursor between characters in the input area. • : Saves and closes input result. • This feature is only available for models with a touch screen. •...
Setting up the address book You can set up speed number with the fax numbers you use frequently via Enter the fax number you want and press OK. SyncThru™ Web Service and then easily and quickly enter fax numbers by Press (Stop/Clear) button or home ( ) icon to return to ready...
Setting up the address book Editing speed dial numbers Registering a group dial number Select (fax) > (Address Book) > New & Edit > Speed Dial on Select (fax) > (Address Book) > New & Edit > Group Dial on the control panel.
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Setting up the address book Select Yes when Add? appears. Enter a new speed dial number to add and press OK, then Add? appears. Enter a speed dial number stored in the group and press OK, Delete? Repeat step 3 to include other speed dial numbers into the group. appears.
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Setting up the address book Select ct (fax) > (Address Book) > Search & Dial > Speed Dial You can import the address book saved in the machine to the computer in CSV or Group Dial on the control panel. file format using SyncThru™...
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Setting up the address book • When importing the address book data from a computer to the machine, Select ct (fax) > (Address Book) > Print on the control panel. the existing address book data is deleted. • Make sure to enter valid data. If you enter invalid data, unexpected errors can occur.
Registering authorized users Enter User Name, Login ID, Password, Confirm Password, E-mail Address, and Fax Number. This feature may not be available depending on model or optional goods (see "Features by models" on page 8). You can easily add individual address if you check Yes for Add individual(s) after this group is created.
Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" If Printing preferences has a ►, you can select other printer drivers on page 62). connected to the selected printer. • This feature may not be available depending on model or optional goods (see "Features by models"...
Type in the destination path and the file name, and then click OK. printer is out of memory. For example, c:\Temp\file name. • For models that provide XPS driver from the Samsung website, http:// www.samsung.com > find your product> Support or downloads.
Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
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Printing features Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printing • If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media. •...
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Printing features Item Description Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine.
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Printing features Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. a To change the print settings from your software application, access Printing Preferences.
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Printing features Item Description This option is available only when you use the PCL/SPL printer driver (see "Software" on page 8). An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper.
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Printing features Item Description a Click the Advanced tab. b Select the desired overlay from the Overlay drop-down list. c If the overlay file you want does not appear in the Overlay drop-down list, select Edit... from the list and click Load. Select the overlay file you want to use.
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Printing features Item Description • This feature is available only if you have installed the mass storage device or optional memory (see "Various features" on page 10). • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
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Printing features Item Description Job Accounting This option allows you to print with the given permission. • User permission: If you check this option, only users with user permission can start a print job. • Group permission: If you check this option, only groups with group permission can start a print job. •...
To install this program: Customize the machine settings for your needs. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads). Click Print. The selected PDF file is sent to the machine.
Printing features Click Print. The selected PDF file is sent to the machine. Changing printer settings You can use advanced printing features when using your machine. Mac printing Open an application and select Print from the File menu. The machine name, which appears in the printer properties window, may differ depending on the machine in use.
Printing features Printing on both sides of the paper Using help Click the question mark on the bottom-left corner of the window and click on the topic you want to know about. A pop-up window appears with information Some features may not be available depending on models or options. It means that the features are not supported (see "Various features"...
Printing features Printing from applications Printing files There are a lot of Linux applications that allow you to print using Common UNIX You can print text, image, pdf files on your machine using the standard Printing System (CUPS). You can print on your machine from any such CUPS directly from the command line interface.
Printing features The Printer Properties window appears. Unix printing The following five tabs display at the top of the window: • General: Allows you to change the printer location and name. The name entered in this tab displays on the printer list in Printers Some features may not be available depending on models or options.
Printing features Automatic/manual duplex printing may not be available depending on To take advantage of the printer features provided by your printer driver, models. You can alternatively use the lpr printing system or other press Properties. applications for odd-even printing. Press OK to start the print job.
(see "Scanning using the WIA driver" on page 292). This feature may not be available depending on model or optional goods • Samsung Easy Document Creator: You can use this program to scan (see "Various features" on page 10). images or documents (see "Scanning with Samsung Easy Document Creator"...
(see "Rear view" on page 22). Make sure the printer driver is installed on your computer using the software CD, Open Samsung Easy Printer Manager (see "Using Samsung Easy since the printer driver includes the scan program (see "Installing the driver Printer Manager"...
Scan features • ID is the same ID as the registered scan ID for Samsung Easy Printer Scanning to email Manager > Switch to advanced mode > Scan to PC Settings. • Password is the 4 digit number registered password for Samsung Easy This feature may not be available depending on model or optional goods (see "Features by models"...
Scan features Enter an email subject and press OK. • If the authentication method of SMTP server is POP3 before SMTP, put a For the model with a touch screen, press Direct Input or Address Book check mark of SMTP Requires POP Before SMTP Authentication.
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Scan features Enter the IP address in dotted decimal notation or as a host name. Scanning and sending to FTP/SMB server Enter the server port number, from 1 to 65535. Make sure that your machine is connected to a network. Check the box next to Anonymous, then the server permits the access Place a single document face down on the document glass, or load the of unauthorized people.
Scan features • The IP address for WSD printer is http://IP address/ws/ (example: http:// Scanning to WSD 111.111.111.111/ws/). • If no WSD printer is displayed in the list, click The printer that I want Scans the originals and saves the scanned data on a connected computer if the isn't listed >...
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Scan features Select the option you want and press OK. To log in automatically, check Enable Auto Login > press OK. Scanning begins. To log in using a different account, press Log out on the touch screen and log in as a different account. Scanning with cloud service Press OK.
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Scan features Scanning from image editing program Scanning using the WIA driver You can scan and import documents in the image editing software such as Your machine supports the Windows Image Acquisition (WIA) driver for Adobe Photoshop, if the software is TWAIN-compliant. Follow the steps below scanning images.
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• For Windows 8, from Charms, select Search > Apps. Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. Click Samsung Printers, and start Samsung Easy Document Creator.
Scan features Scanning from network connected machine Mac scanning Network or wireless model only (see "Features by models" on page 8). Scanning from USB connected machine Make sure that your machine is connected to a network. Make sure that the machine is connected to your computer and powered on.
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• You can also scan using TWAIN-compliant software, such as Adobe Photoshop. • You can scan using Samsung Scan Assistant software. Open the Applications folder > Samsung folder > Samsung Scan Assistant. Linux scanning Scanning Make sure that the machine is connected to your computer and powered on.
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Scan features The document is scanned and the image preview appears in the Editing an image with Image Manager Preview Pane. The Image Manager application provides you with menu commands and tools to edit your scanned image. Drag the pointer to set the image area to be scanned in the Preview Pane.
Fax features Redialing the fax number For basic faxing features, refer to the Basic Guide (see "Basic faxing" on page 76). Press (Redial/Pause) button on the control panel. Select the fax number you want. Automatic redialing Ten recently sent fax numbers with ten received Caller IDs are shown. When the number you have dialed is busy or there is no answer when you send When an original is loaded in the document feeder, the machine starts to scan and automatically begins to send.
You can send a fax from your computer without going to the machine. Place a single document face down on the document glass, or load the To send a fax from your computer, the Samsung Network PC Fax program documents face up into the document feeder.
Fax features Press (Menu) > Fax Feature > Delay Send on the control panel. The original is scanned into memory before transmission. The machine returns to ready mode. The display reminds you that you are in ready mode and that a delayed fax is set. For the model with a touch screen, select (Fax) >...
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Fax features Press OK when Yes highlights. Place a single document face down on the document glass, or load the documents face up into the document feeder. For the model with a touch screen, press Yes when the confirmation windows appears. Press (fax) >...
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Fax features Enter the destination fax number, email address, or server address and Forwarding a received fax press OK. For the model with a touch screen, turn this option "On" and then enter the forward number You can set the machine to forward the received or sent fax to other destination by a fax, an email or a server.
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2 ->1 Sided Rotated: For originals that are printed on both sides, but the back is rotated 180°. Open the Samsung Easy Printer Manager. To use 2 Sided and 2 Sided Rotated, load the originals on the DADF. If the machine cannot detect the original on the DADF, it automatically changes Select the appropriate machine from the Printer List.
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Fax features • Notify me when complete: Set to show the popup window to notify • Ans/Fax: Is for when an answering machine is attached to your receiving a fax. machine. Your machine answers an incoming call, and the caller can leave a message on the answering machine.
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Fax features Receiving manually in Tel mode Receiving faxes with an extension telephone When you are using an extension telephone connected to the EXT. socket, you You can receive a fax call by pressing (On Hook Dial) button and then can receive a fax from someone you are talking to on the extension telephone, pressing (Start) when you hear a fax tone.
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Fax features Receiving in secure receiving mode This setting may not be available depending on your country. Select (fax) > (Menu) > Fax Setup > Receiving > Receive This feature may not be available depending on model or optional goods Mode >...
Fax features Printing received faxes Place a single document face down on the document glass, or load the documents face up into the document feeder. Select (fax) > (Menu) > Fax Feature > Secure Receive > Press (fax) > (Menu) > Fax Setup > Receiving > Duplex Print Print on the control panel.
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Fax features Receiving faxes in memory Since your machine is a multi-tasking device, it can receive faxes while you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory. Then, as soon as you finish copying or printing, the machine automatically prints the fax.
Using shared folder features This feature allows you to use the machine’s memory as a shared folder. The Using the shared folder advantage of this feature is that you can conveniently use the shared folder through your computer’s window. You can use the shared folder in the same was as the normal computer. Create, edit and delete the folder or file as a normal Windows folder.
Using optional device features Select your printer driver from the Select Printer list. Some features may not be available depending on models or options. It means that the features are not supported (see "Various features" on page 10). From the printer driver If you install the optional device, you can use advanced printing features, such as proofing a job and printing a private job in the Print window.
Using optional device features For the model with a touch screen, press (Document Box) > Next > System Boxes on the touch screen. Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
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• Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Document Creator • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience • Using the Linux Unified Driver Configurator...
Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • For Windows 8, from the Charms, select Search > Apps.
Easy Capture Manager • Available for Windows OS users only. • This feature may not be available depending on model or optional goods (see "Software" on page 8). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard. Now you can easily print your captured screen as captured or edited.
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
Easy Eco Driver Available for Windows OS users only (see "Software" on page 8). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more. You can save frequently used settings as a preset. How to use: 1 Open a document to print.
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Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 8.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. We recommend you to change the default password for security reasons.
Using SyncThru™ Web Service • Usage Counters: Shows the usage count by print types: simplex and Security tab duplex. This tab allows you to set system and network security information. You need to • Current Settings: Shows the machine’s and network’s information. log-in as an administrator to view this tab.
You can also connect to You can receive emails about your machine’s status by setting this option. By Samsung website or download drivers by selecting the Link menu. setting information such as IP address, host name, e-mail address and SMTP server information, the machine status (toner cartridge shortage or machine •...
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Using SyncThru™ Web Service Click Add button to add e-mail notification user. Enter the name of the administrator, phone number, location, and email address. Set the recipient name and e-mail address(es) with notification items you want to receive an alert for. Click Apply.
Using Samsung Easy Document Creator Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, Samsung Easy...
Switching between the two interfaces is easy: just click a button. Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager. Printer list The Printer List displays printers installed on your •...
Using Samsung Easy Printer Manager Printer This area gives you general information about your Quick links Displays Quick links to machine specific functions. This information machine. You can check information, such as the machine’s section also includes links to applications in the advanced model name, IP address (or Port name), and machine settings.
Using Samsung Easy Printer Manager Fax to PC Settings Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. This menu includes settings related to the basic fax functionality of the selected device.
Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
Using Samsung Printer Status Option You can set printing job alert related settings. Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s website, and check connected machine information.
Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.
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Select the printer settings, such as the number of copies and orientation. Click the Print button to start the print job. From the Charms, select Settings. Or, right-click the Samsung Printer Experience page and select Settings. Select Remove Printer. Select the printer you want to delete.
Using Samsung Printer Experience Cancelling a print job Basic tab If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
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Using Samsung Printer Experience Advanced tab Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that this features are not supported. Paper settings This option allows you to set the basic paper handling specifications.
Using Samsung Printer Experience Using the sharing feature Scanning from Samsung Printer Experience Samsung Printer Experience allows you to print from other applications The most frequently used printing menus are displayed for quick scanning. installed on the computer using the sharing feature.
After the driver is installed on your Linux system, the Unified Driver Configurator icon will automatically be created on your desktop. You can also click the Startup Menu icon and select Samsung Unified Driver > Unified Driver Configurator. Click each button on the left to switch to the corresponding configuration window.
Using the Linux Unified Driver Configurator Printers tab To use the on screen help, the Help or button from the window. View the current system’s printer configuration by clicking on the machine icon button on the left side of the Unified Driver Configurator window. After changing the configurations, click Exit to close the Unified Driver Configurator.
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Using the Linux Unified Driver Configurator The printer control buttons are, as follows: Classes tab • Refresh: Renews the available machines list. The Classes tab shows a list of available machine classes. • Add Printer: Allows you to add a new machine. •...
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Using the Linux Unified Driver Configurator Switches to Ports configuration. Ports configuration Shows all of the available ports. In this window, you can view the list of available ports, check the status of each Shows the port type, device connected to the port, and status. port and release a port that is stalled in a busy state when its owner has •...
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6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Copying problems • Scanning problems • Faxing problems •...
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
Power and cable connecting problems Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first. If the machine has a (Power / Wake Up) button on the control, or the connection cable between the press it.
Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power / print. Wake Up) button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
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Printing problems Condition Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer.
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Printing problems Condition Possible cause Suggested solutions The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see print special-sized paper, "Opening printing preferences" on page 64). such as billing paper.
Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 107). •...
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Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new one (see "Replacing the toner cartridge" on page 97 , "Replacing the imaging unit" on page 100). If white vertical streaks appear on the page: •...
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Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
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Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
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Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
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Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 107). • Check the paper type, thickness, and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 97). If the problem persists, the machine may require repair.
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Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
Copying problems Condition Suggested solutions Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 70). Smears, lines, marks, or spots •...
Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 59). •...
Scanning problems Condition Suggested solutions Message appears on your • There may be a copying or printing job in progress. Try your job again when that job is finished. computer screen: • The selected port is currently being used. Restart your computer and try again. •...
Faxing problems Condition Suggested solutions The machine is not working, • Unplug the power cord and plug it in again. there is no display, or the • Ensure that there is power being supplied to the electrical outlet. buttons are not working. •...
Faxing problems Condition Suggested solutions Some of the words on an The fax machine sending the fax had a temporary document jam. incoming fax are stretched. There are lines on the originals Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 111). you sent.
Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app from the Windows Store and install it. not shown when you click more settings.
Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
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Operating system problems Common Linux problems Condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device.
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Operating system problems Condition Suggested solutions The machine does not appear • Ensure your machine is attached to your computer, connected properly via the USB port, and is turned on. on the scanners list. • Ensure the scanner driver for your machine is installed in your system. Open Unified Linux Driver configurator, switch to Scanners configuration, then press Drivers.
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Operating system problems Problem Possible cause Solution The PostScript file cannot be The PostScript driver may not be installed • Install the PostScript driver (see "Software Installation" on page 168). printed correctly. • Print a configuration page and verify that the PS version is available for printing.
Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. BOSNIA 051 133 1999 www.samsung.com Country/Region Customer Care Center WebSite BOTSWANA 8007260000 www.samsung.com 0800 100 100 www.samsung.com/...
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CZECH 800-SAMSUNG (800-726786) www.samsung.com 0180 6 7267864* DENMARK 70 70 19 70 www.samsung.com [HHP] 0180 6 M SAMSUNG bzw. GERMANY 0180 6 67267864* (*0,20 €/Anruf 1-800-751-2676 www.samsung.com/ aus dem dt. Festnetz, aus dem latin (Spanish) DOMINICA Mobilfunk max. 0,60 €/Anruf) www.samsung.com/...
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Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 1-800-299-0013 www.samsung.com/ JAPAN 0120-327-527 www.samsung.com latin (Spanish) 800-22273 www.samsung.com/ GUATEMALA JORDAN www.samsung.com/ Levant (English) 065777444 latin_en (English) KAZAKHSTAN 8-10-800-500-55-500 (GSM:7799) www.samsung.com 800-27919267 www.samsung.com/ latin (Spanish) KENYA 0800 545 545 www.samsung.com...
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Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
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Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
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Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
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Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
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Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
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Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
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Index reduce/enlarge device options scan to direct printing utility accessories document box installing general setup ordering driver installation address book cleaning Unix editing inside general setup outside group editing pickup roller easy document creator group registering scan unit e-book conversion registering cleaning a machine using...
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Index delaying a fax transmission preparing to fax forwarding a received fax to another receiving in Fax mode LCD display destination features browsing the machine status 222 forwarding a sent fax to another destination machine features print media feature Linux general setup front view common Linux problems...
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Index loading output support using special media overlay printing create common Mac problems delete driver installation for network connected network print driver installation driver installation for USB cable connected Linux Parallel connector driver reinstallation for USB cable connected UNIX ordering Windows printing placing a machine...
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Scanning printing a document scanning problems Scanning with Samsung Easy Document Windows Creator printing on both sides of paper scanning rear view basic information printing to a file...
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Scanning using the WIA driver estimated life USB flash memory USB cable handling instructions secu printing driver installation non-Samsung and refilled secure release driver reinstallation redistributing toner service contact numbers USB flash memory replacing the cartridge SetIP program...
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Index driver installation for USB cable connected system requirements using SetIP wireless ad hoc mode Infrastructure mode USB cable disconnectiong WPS (the machine does not have a display screen) wireless network network cable Index...