Call Functions; Agent Greeting; Alert Calls; Actionable Incoming Call Alert - Cisco 8811 User Manual

Call Functions

Call Functions
This section provides information about some of the advanced call functions that are available on Cisco IP
Phones.

Agent Greeting

Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.

Alert Calls

The Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent).
You interact with this feature using a programmable line key, which makes it easier to view all of the Alert
Calls that are received across your phone lines.
An Alert Call is a specific phone number that you consider important and want to be alerted to when you
receive a call from or make a call to this number.
System administrators set up the Alert Calls button. For more information, contact your system administrator.

Actionable Incoming Call Alert

The Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive an
incoming call. In addition to displaying incoming caller details, the actionable alert allows you to answer,
ignore, or divert the call.
Your administrator configures the Actionable Incoming Call Alert. By default, this actionable alert is disabled.
Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable
call alerts apply only to the lines that are covered by filters.

Answer

Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. Typically, the Answer is set up if you have multiple lines.
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