Dish Network Satellite Receiver User Manual page 96

Reference 381.fm Page 89 Thursday, May 21, 2009 6:24 PM
Watching A Program
What Is Happening
A "black box" fills almost all of the
TV screen.
The TV screen is all blue.
Caller ID
What Is Happening
Caller ID is not working.
Locks
What Is Happening
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You forgot the password, so that you
are unable to unlock the receiver.
Possible Reason
• There may be interference
from other nearby electrical
devices (such as radio towers,
cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs).
• You may have turned on the
Closed Captioned feature on
the TV, and put that feature
into Text mode.
• You may have connected the
receiver to an input on the TV
that is incorrect for the signal
output from the receiver.
Possible Reason
• You do not have Caller ID • Verify that Caller ID is a service provided by your
service from your local phone
company.
• Your phone line is not • Verify that you have connected the phone line to
connected to the phone jack
on the back of the receiver.
• You do not have the Caller ID • Verify that you have enabled the Caller ID option
option enabled.
Possible Reason
• You may not have locked the
receiver.
• You may not have written
down the password, to keep it
in a safe place.
Reference
Troubleshooting Tables
What to Do
• Check other nearby electrical devices as
possible sources of interference.
• Check that all required coaxial cables are in
place.
• Check for moisture or water leaking into all
connections. Dry them out if needed, then
seal them with coaxial cable sealant.
• Check the dish-to-receiver cable run length;
if it is over 100 feet, call your dealer or
installer.
• Make sure the system is properly grounded.
• Using the TV remote control and/or menus
displayed by the TV (not the receiver remote
control or the menus displayed by the
receiver), turn off the closed captioned
feature.
• Check your TV owner's manual for the
correct TV input to use for the signal output
from the receiver.
What to Do
local phone company.
the phone jack on the back of the receiver.
on the Caller ID screen.
What to Do
• You must lock the receiver to apply any
lock that you have set.
• Call the Customer Service Center at 1-800-
333-DISH (3474. You must provide the
following information: (1) your name; (2)
your address; (3) your telephone
number;(4) and the receiver serial
identification number.
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