Dish Network Solo 381 User Manual
Dish Network Solo 381 User Manual

Dish Network Solo 381 User Manual

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Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.
The
You could injure or kill yourself, or
You could damage equipment or property.
The
Important instructions for using the system, or
Important instructions for maintaining the system.
The
parts in this apparatus.

For Your Safety

Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to
the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the
receiver. Opening the receiver case or making unauthorized changes will void the warranty.
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT
AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the
public to download from www.echostar.com.
Equipment and Software Covered by this User's Guide
This User Guide covers the DISH 381 receiver and software model DP381. This Guide may cover other devices, not listed
here.
Copyright Notice
Copyright © 2005 EchoStar Technologies Corporation, Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Technologies Corporation, 94 Inverness
Terrace East, Englewood, Colorado 80112. Email: techpubs@echostar.com.
Part Number: 146733
Printed in the United States of America.
DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at
www.dishnetwork.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the
registered owners.
Manufactured under license from Dolby Laboratories. "Dolby" and the double-D symbol are trademarks of Dolby Laboratories.
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Summary of Contents for Dish Network Solo 381

  • Page 1: For Your Safety

    Part Number: 146733 Printed in the United States of America. DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.
  • Page 2: Table Of Contents

    Important Safety Precautions Introduction ELCOME OW TO SE THIS UIDE DISH N BOUT ETWORK TV N ATCHING DDITIONAL ERVICES TV R BOUT ATELLITE ONNECT TO A Receiver and Remote Control EMOTE ONTROL ATELLITE ECEIVER ATELLITE ECEIVER SING THE ENUS SING IELDS Finding Programs to Watch HANGING...
  • Page 3 Table of Contents Interactive TV Timers Remote Control Setup Receiver Customization Connections and Setup Reference Appendix Index HOME USTOMER UPPORT IMERS SING THE IMERS ETTING UICK ECORD ETTING P AN UTOMATIC IMER ETTING ANUAL IMER ELETING A IMER VERLAPPING IMERS MPROVING ECEIVER ONTROL...
  • Page 4: Important Safety Instructions

    Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 5: Proper Care Of Your Equipment

    Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
  • Page 6: Introduction

    So you have a new receiver and you want to know how it works, right? Take a look through this guide and you’ll quickly learn how to use all of the features. This chapter familiarizes you with your DISH Network satellite TV receiver. •...
  • Page 7: How To Use This Guide

    The information in this guide is separated into several chapters to make it easy for you to find exactly what you’re looking for: • Chapter 1 - Introduction gives you a brief overview of DISH Network and your new receiver. • Chapter 2 - Receiver and Remote Control explains the basic features of your system and how to use the remote control, front panel buttons, and back panel connections.
  • Page 8: About Your Dish Network Account

    This section explains how to order your packages and shows you where to find information about your DISH Network account. Ordering Your Programming Packages Before you can enjoy your new receiver, you must order your programming packages. About Your DISH Network Account ETWORK CCOUNT Introduction...
  • Page 9: Where To Find Information On Your Account

    Where to Find Information on Your Account If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following: •...
  • Page 10: Additional Services

    DDITIONAL ERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 23. Be sure to connect an active phone line to your receiver before you order a Pay-Per-View event. DishHOME At DishHOME (press DISH on your remote control), you’ll find news, sports scores, weather information, TV and movie buzz, customer service, games, and more (see page 37).
  • Page 11: Solar Interference

    Keep the receiver connected to an active telephone line so that you will be able to order pay-per-view programs using your remote control, use all of the DishHOME Interactive TV features, and other services from DISH Network (see page 37).
  • Page 12: Receiver And Remote Control

    Receiver and Remote Control About Your Satellite Receiver This chapter helps you get to know your remote control, which in turn lets you use all of the functions of your receiver. After you read the information here, be sure to practice what you learn so that you can quickly understand what’s presented in later chapters.
  • Page 13: Low Battery Warning

    These devices can be a TV, a VCR or DVD player, and a third device. This section describes how to use the various features of the remote control delivered with your satellite TV system. Remote Control Batteries The remote control comes with four AAA batteries. When you replace old batteries, you should replace all of the batteries.
  • Page 14 Receiver and Remote Control Remote Control Remote Control Buttons...
  • Page 15 Chapter 2 Remote Control Note: See page 49 for instructions to program the remote to control your TV.
  • Page 16 Receiver and Remote Control Remote Control Note: See page 49 for instructions to program the remote to control your VCR or DVD Player.
  • Page 17: Satellite Receiver Front Panel

    Chapter 2 Satellite Receiver Front Panel ATELLITE ECEIVER ATELLITE ECEIVER RONT ANEL ANEL...
  • Page 18: Highlighting Menu Options

    SING THE ENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: •...
  • Page 19: Canceling A Procedure

    Chapter 2 Using the Menus List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select Cancel to discard all the changes made in the menu. There are two types of lists: •...
  • Page 20: Using Text Fields

    SING IELDS When you use features on the receiver, you might be required to enter information, such as the name of a movie when using Search, into areas known as text fields. Your receiver has two basic ways to enter the information: •...
  • Page 21 Chapter 2 Tips • If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and display the program you were watching. • Keep from accidentally changing the channel or input on your TV by programming the remote in Limited Mode (see page 49).
  • Page 22: Finding Programs To Watch

    Finding Programs to Watch Watching TV The receiver is on channel 414, but you want to change the channel to 210. How do you change the channel? You know your team is playing, but you’re not sure of the channel. How do you find the game? You’re in the mood for a movie, but you don’t know which one.
  • Page 23: Using The Program Guide

    Chapter 3 Changing Channels HANGING HANNELS Using the Up and Down Arrows While watching TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.
  • Page 24: Using The Browse Banner

    • The Program Guide shows which Favorites List is active. If All Chan is active, the Program Guide shows all the channels. The All Sub list shows only the channels in your subscription. If you activate another list, the Program Guide shows only the channels on that list. See page 27 for information on Favorites Lists.
  • Page 25: Using Search To Find A Program

    Chapter 3 Using Search to Find a Program If you select a current program, the receiver will tune to that channel. If you choose a future program, the Create Timer screen will display. See Chapter 8 - Timers on page 39 for more information.
  • Page 26: Finding A Program By Its Theme

    Finding Programs to Watch Finding a Program by its Theme INDING A ROGRAM BY ITS HEME You can list and choose programs by the theme of their contents, for example, just movies or just sports. You can then quickly list programs based on that theme, and choose the program you want.
  • Page 27 Chapter 3 Tips • Press INFO to get more information about the program you highlighted. • Press VIEW TV to cancel almost any screen and return to viewing TV. • Skip forward 24 hours (and then back again) at a time in the Program Guide by press- ing the SKIP FWD (SKIP BACK) button on the remote control.
  • Page 28: Pay-Per-View

    Pay-Per-View Order and Watch Pay-Per-Views Is tonight a popcorn and movie night? Why rent videos when you can just watch Pay-Per- Views? This chapter describes how to use these additional services: • UYING A • EVIEWING ROGRAM URCHASES...
  • Page 29: Reviewing Pay -Per -V Iew Purchases

    To buy Pay-Per-View programs, you must connect the receiver to an active phone line. After you buy a Pay-Per-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once.
  • Page 30 • You can set up a VCR to record Pay-Per-View programs. See page 75 for more details. • You can prevent others from purchasing Pay-Per-View programs by using locks (see page 34). • Tune to Channel 103 for a list of what’s playing on Pay-Per-View. UESTIONS •...
  • Page 31 Chapter 4 Questions Notes...
  • Page 32: Favorites Lists

    Favorites Lists Setting Up Your Favorites Lists One of the benefits of DISH Network is that you have access to many channels. However, the number of channels can make it difficult to find something to watch. When you read this chapter, you’ll learn how to set up and use Favorites Lists. The information in this chapter shows you how to fit your favorite channels into neat, organized lists.
  • Page 33: What Are Favorites Lists

    Chapter 5 What are Favorites Lists? HAT ARE AVORITES Favorites Lists are lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in up to four lists.
  • Page 34: Naming Favorites Lists

    AMING AVORITES You can name your Favorites Lists whatever you want, up to eight characters long. SING AVORITES ISTS Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists. •...
  • Page 35 Chapter 5 Questions Notes...
  • Page 36: Locks

    Locks Securing Your Receiver and Account An important concern to parents is the ability to protect their children. With high tech television comes greater potential for unwanted programming beamed into your home. Use the safeguards described in this chapter to set up and use locks. •...
  • Page 37: What Are Locks

    Chapter 6 What are Locks? HAT ARE OCKS Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password.
  • Page 38: Locking And Unlocking Your Receiver

    OCKING AND NLOCKING You must lock the receiver for any receiver locks you set to take effect. To lock the receiver, you must first create a password (see Creating or Changing a Password in the previous section). Be sure to refer to this section whenever you set any lock on your receiver. REATING OR HANGING You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG...
  • Page 39: Locking Or Unlocking Pay -Per -V Iew Channels

    Chapter 6 Creating or Changing Channel Locks REATING OR HANGING The locks use the ratings that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out. Like all other locks, these locks are only in effect when the receiver is locked.
  • Page 40: Hiding Adult Content

    IDING DULT ONTENT When you hide adult channels, you prevent the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It also prevents anyone from choosing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD. OCKING OR NLOCKING THE This lock keeps anyone from using the front panel buttons unless they enter the correct password,...
  • Page 41 Chapter 6 Tips • If the receiver displays a message prompting you to enter a password, the receiver is locked. • When you lock a rating, you also lock all other more restrictive ratings. For example, if you lock PG 13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked.
  • Page 42: Interactive Tv

    Interactive TV Interacting with Your TV Play games, shop, and get help from Customer Service! Use the information in this chapter learn about interactive services available on your satellite receiver. • HOME • USTOMER UPPORT...
  • Page 43: Customer Support

    An important feature of your satellite TV receiver is Customer Support. This menu provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more. Make sure you connect an active phone line to your receiver.
  • Page 44: Timers

    Timers Setting Up and Using Timers Have you found yourself having to make a choice between watching your favorite shows and living your life away from television? This chapter shows you how to set up to record future programs on a VCR so that you’ll never miss your favorite shows. •...
  • Page 45: Timer Frequency

    Chapter 8 Timers IMERS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most VCR timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. Be sure to set up the receiver to control your VCR (see page 75).
  • Page 46: Special Considerations When Using Timers

    When a Timer Starts a Recording For two minutes before a timer starts a recording, the receiver may display a digital countdown on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do one of the following: •...
  • Page 47: Timer List

    Chapter 8 Using the Timers List SING THE IMERS ETTING UICK This is the quickest, simplest way to record your favorite shows. All you have to do is find what you want, press RECORD, and follow the on-screen instructions. Just make sure your VCR is on and has a tape inserted.
  • Page 48: Setting U P A Manual Timer

    ETTING ANUAL A manual timer lets you set custom start and stop times for a timer. Select the Timer Frequency. See page 40 for more details on Timer Frequency and Type. ELETING A IMER When you no longer need a timer, you can delete it. Setting Up a Manual Timer IMER Timers...
  • Page 49: Overlapping Timers

    Chapter 8 Overlapping Timers VERLAPPING IMERS If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. You must delete or edit one of the timers. • It's very important to leave the receiver enabled to receive updates. By doing this, the receiver can have the latest software and Program Guide information.
  • Page 50: R Ecover B Utton

    Remote Control Setup Personalizing Your Remote Control Great! Another remote control is the last thing you need, right? Well, this remote could be the last remote you’ll ever need. Use the information in this chapter to learn more about using your remote to control much more than just your receiver. •...
  • Page 51: Improving Receiver Control

    Chapter 9 Improving Receiver Control MPROVING ECEIVER These instructions help you improve your remote control settings to best operate your satellite receiver. Changing the Address Because UHF signals travel long distances and go through walls, a neighbor’s remote may control your receiver by mistake.
  • Page 52 Checking the Remote Control Address You can see what address is programmed on the remote control by completing the following instructions. Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and then let go of the SAT button.
  • Page 53 Chapter 9 Improving Receiver Control Adjusting the Remote Antenna Be sure to set the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your UHF Pro Remote Control isn't working very well from far away, you may be experiencing interference from objects near your receiver.
  • Page 54: Limited Mode

    DVD player), and AUX (“auxiliary,” for a second TV, a VCR, a tuner, an audio amplifier, or a second DISH Network satellite receiver) to set the remote to the right mode for the device. To change the mode, press the button for the device you want the remote to control. The mode button lights for two seconds to show you’ve set the remote to that mode.
  • Page 55: Combination Devices

    Chapter 9 Controlling Other Components Combination Devices If you are programming the remote to control a combination device, such as a TV/VCR or a TV/ DVD, program the remote control in one mode, and then repeat the procedure in the other mode. For example, to program the remote to control a TV/VCR using code 748, follow the instructions to program the remote to control the TV using code 748, and then repeat the instructions for the VCR using the same code.
  • Page 56: Setting Up Using Device Codes Scan

    Instructions Press POUND (#). Press POWER to turn off the device. If the device does not turn off, go to step 10. Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, stop here.
  • Page 57 Chapter 9 Controlling Other Components Instructions For AUX mode only. Press 0 for a second TV, or 1 for a second VCR, or 2 for a tuner, or amplifier. Then press the STAR (*) button. If you want to program Limited Mode, press PAGE UP.
  • Page 58 Reading Out the Device Codes You can find out what device code you’ve set for each remote control mode (TV, VCR, and AUX) Instructions Press and hold the appropriate mode button until all the other mode buttons light up, and then let go of the button. The mode button flashes.
  • Page 59: Switching Between Tv And Device Volume Control

    Chapter 9 Controlling Other Components Switching Between TV and Device Volume Control When you set up the remote to control a TV, the mute and volume buttons control the TV volume. However, if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting, you can set up the remote to control the device’s volume instead of the TV volume.
  • Page 60: Recover Button

    Controlling the TV’s Volume Press TV for four seconds, and then let go of it. TV will blink. Press POUND (#). Press the plus (+) side of VOLUME. Press ZERO (0). Press POUND (#). TV flashes three times. Now make sure the remote controls the TV’s volume: Press SAT.
  • Page 61: Teaching Another Remote Control

    Your DISH Network receiver can pass certain functions through from the original receiver remote to another remote. Although most learning remotes are compatible with the Teach Remote option featured in your DISH Network receiver, there may be a few that are not. Consult your universal learning remote user’s guide for details.
  • Page 62 Tests screen containing further instructions. Aim both remotes at the receiver. Press one button at a time on your DISH Network remote, while pressing the button to be taught on the universal learning remote at the same time. Repeat this process for each button you want to be taught to the learning remote.
  • Page 63: Sending Discrete Power O N And Off

    Chapter 9 Sending Discrete Power On and Off ENDING ISCRETE Installers use Remote control discrete power ON and power OFF IR commands when programming macro commands into universal remotes. Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the satellite receiver is reliably in one state or the other.
  • Page 64: Receiver Customization

    Receiver Customization Personalizing Your Satellite Receiver Take a look through this chapter and you’ll find out how to change settings on the receiver to make it just the way you like it. As an added bonus, if you find out that you don’t like how it turned out, you can reset the receiver to the way it was when you got it.
  • Page 65 Chapter 10 Using Caller ID SING ALLER Caller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled.
  • Page 66: Changing Languages

    DISH Network. Therefore, while best efforts are made to provide the most accurate information, DISH Network is not ultimately responsible for the accuracy of Program Guide and Closed Captioning information provided by others.
  • Page 67: Using Dolby ® Surround Sound

    Chapter 10 Using Dolby® Surround Sound The following is a list of closed captioning options: • Caption Font/Size - Select the font and size that makes the captioning comfortable to read. • Caption Colors - Sets the background, letter, and edge colors. Choose the color combinations that makes the captioning easy to see.
  • Page 68 Connect an external Dolby Digital decoder to the receiver's back panel Digital Audio Output using an optical cable (available at consumer electronics stores). Press MENU, select System Setup (6), and then Dolby Digital (8) to open the Dolby Digital screen. Select one of the following optical output options: •...
  • Page 69: Program Guide Order

    Chapter 10 Changing the Program Guide Order HANGING THE ROGRAM You can set up the Program Guide to list channels in descending order, with the highest channel number at the top, or in ascending order, with the highest channel number at the bottom. Note: If you do not set a channel order, the Program Guide lists the channels in descending order.
  • Page 70: F Actory D Efaults

    ESETTING TO ACTORY You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except the All Chan and All Sub lists. If you have set any locks on the receiver, and the receiver is locked, these locks will be kept.
  • Page 71 Chapter 10 Tips • To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a stereo that supports this feature. • Be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company to use the Caller ID feature on this receiver.
  • Page 72: Qam I Nstallations

    Connections and Setup How to Connect Your Satellite Receiver Do you have a handful of cables and a head full of questions? This chapter is the perfect place to find out how to connect the receiver to all kinds of equipment. You’ll find this chapter particularly helpful if you decide to move your receiver or if you get a new TV, VCR, or DVD player.
  • Page 73: Connecting To Atv

    Chapter 11 Connecting to a TV ONNECTING TO A This section describes how to connect receiver output ports to a TV. Select one of the following methods. Standard-Definition TV Connections You can connect the receiver to a standard-definition (SD) TV in two ways: •...
  • Page 74 Connect an DISH DVI cable between the DISH DVI connection on the receiver and HDTV set or monitor. Turn on your receiver and TV using the front panel buttons. Confirm that you are getting a picture from the receiver. Consult your HDTV user’s guide if you need to change your HDTV to display from the Digital Audio/Video input.
  • Page 75: Setting Up To Display In Hd

    Chapter 11 Connecting to a TV No Picture on the HDTV This section will help you make a picture on the HDTV in the event that you could not do so in the previous sections. Connect RCA-type cable connections between the receiver and the HDTV. Make sure the receiver and HDTV are on.
  • Page 76 HD Display You can change the format of the HD display output (called the aspect ratio). To choose between the 16 x 9 widescreen format and the two 4 x 3 screen formats, as well as the output resolution: Press MENU 6-1-9 and select the configuration you want. Select Save.
  • Page 77: Connecting To Your Dish Antenna

    However, you must use only RG-6 coaxial cables rated up to at least 2150 MHz. Some cables may say “Swept tested for 2150 MHz.” If you have any doubt about this, ask your DISH Network retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated up to at least 2150 MHz.
  • Page 78: Connecting The Phone Line

    HONE You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or other services from DISH Network with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID.
  • Page 79: Connecting Avcr

    Select Save. ONNECTING A Use this section to connect your VCR and set up the receiver for VCR Timers. VCR Connections The diagram below provides example of how to connect VCRs to your satellite TV system.
  • Page 80: Connecting Over The -Air Antenna /Cable Tv

    Connections and Setup Connecting Over-the-Air Antenna/Cable TV Setting Up the Receiver to Control Your VCR Use this section to set up the receiver to control your VCR so that you can use VCR timers. The receiver’s front panel IR BLASTER sends a signal to control the VCR. This signal can bounce off walls and other objects on its way from the receiver.
  • Page 81: Peaking Your Over-The-Air Antenna

    TV antenna you use. If you have questions about over-the-air channels, contact the broadcaster, not DISH Network. Make sure to follow the antenna installation instructions correctly. Ground the antenna per the National Electrical Code (NEC) and any local electrical codes.
  • Page 82: Display Options For Local Channels

    You receive over-the-air TV signals using an indoor or outdoor antenna instead of the satellite dish. Digital over-the-air TV broadcasting uses advanced technology like that of the DISH Network to deliver superb picture quality and CD quality sound. However, digital over-the-air signal reception (like analog over-the-air signal reception) depends on several things: •...
  • Page 83 If you have questions about over-the-air channels, contact the broadcasters, not DISH Network. DISH Network does not broadcast over-the-air signals and so cannot do anything to change over- the-air signal quality. However, the receiver's digital channel setup menus provide a signal strength bar that can help you in aiming the over-the-air TV antenna for the strongest possible signal.
  • Page 84: Qam Installations

    Your receiver has diagnostic tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.
  • Page 85: Point Dish And Check Switch

    The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service...
  • Page 86: Troubleshooting Tables

    Troubleshooting and Device Codes • ROUBLESHOOTING • EMOTE ONTROL ABLES EVICE ODES...
  • Page 87: Table

    Reference Troubleshooting Tables ROUBLESHOOTING Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it.
  • Page 88 Message Numbers Number Possible Reason • There may be a problem with the multi-dish switch. • Heavy rain, snow, or cloud cover may be interfering with transmission of the satellite signal, or there may be other interference. • The wrong type of coaxial cable may be used in the system, or the cable run length may be too long.
  • Page 89: Message Numbers

    Reference Troubleshooting Tables Message Numbers Number Possible Reason • You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal. • The receiver may not be connected to an active telephone line.
  • Page 90: Changing Channels

    Message Numbers Number Possible Reason • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • You may not have connected the receiver to an active telephone line, or the telephone line may be defective.
  • Page 91: Remote Control

    Reference Troubleshooting Tables Remote Control What Is Happening You cannot find the remote control. When you press a button on the remote control, the receiver does not do what you expect. When you press the remote control Power button to turn the receiver ON, the receiver front panel Power light does not light up.
  • Page 92: Favorites Lists

    Program Guide or the Browse Banner What Is Happening Possible Reason In the Program Guide, some • Red means that you have not channels have a red background. subscribed to that channel. You must subscribe to a channel before you can tune the receiver to it.
  • Page 93: Watching A Program

    Reference Troubleshooting Tables Watching A Program What Is Happening The receiver front panel Power light is on, but the TV image: • is black (no picture) • is frozen • has break-ups • has “snow,” • shows small squares of various colors The receiver front panel Power light is on, and there is a picture on the...
  • Page 94: Caller Id

    Watching A Program What Is Happening Possible Reason • There may be interference from other nearby electrical devices (such as radio towers, cellular telephones, computers, microwave ovens, radios, stereos, or TVs). A “black box” fills almost all of the • You may have turned on the TV screen.
  • Page 95 Reference Troubleshooting Tables Timers What Is Happening You try to set up an event timer • You must enter the password and the receiver displays a before you can create an message noting that the event timer for a locked program is locked.
  • Page 96: Hearing A Program

    Hearing A Program What Is Happening The receiver front panel Power light is • You may have muted the on and there is a good picture on the sound, or set the volume so TV set, but you do not hear any low that you cannot hear it.
  • Page 97: Buying A Pay-Per-View Program

    Reference Troubleshooting Tables Telephone for Voice/Data/FAX What Is Happening Your computer or FAX • The receiver may have tried to machine was receiving a FAX call the Customer Service or modem transmission, but an Center to send Pay-Per-View error occurred. purchase information during the FAX or modem call.
  • Page 98 652 653 654 658 659 663 664 665 670 672 674 684 698 719 727 Daytron 526 627 652 654 658 665 670 Dimensia 645 650 DISH Network 742 Dixi 566 620 Dumont 501 627 652 Echostar 722 Electrohome 526 573 651 652 654 656...
  • Page 99 Reference Remote Control Device Codes Samsung 505 506 516 523 526 566 573 612 627 647 652 653 654 655 656 658 659 664 665 667 669 670 679 680 704 717 730 738 Sansui 754 Sanyo 542 590 652 683 SBR 566 Schneider 566 Scott 526 534 537 541 600 652 654 655...
  • Page 100: Tuner/Amplifier Codes

    Sony 500 501 502 504 STS 678 Sylvania 554 556 567 588 678 679 Symphonic 588 594 683 688 Tandy 581 588 Tashiko 588 676 Tatung 594 682 Teac 588 594 682 Technics 554 633 678 Teknika 554 588 676 678 687 Toshiba 534 535 567 584 590 680 684 Totevision 591 675 676 687 Unitech 675...
  • Page 101 Reference Remote Control Device Codes Notes...
  • Page 102 • IMITED ARRANTY • ESIDENTIAL USTOMER • TAYING EGAL • FCC C OMPLIANCE GREEMENT...
  • Page 103: Appendix

    Appendix IMITED ARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
  • Page 104: Residential Customer Agreement

    GREEMENT Thank you for choosing DISH Network as your television service provider. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support. You may contact us 24 hours a day, any day...
  • Page 105 Services at any time, including without limitation during any term agreement period to which you have agreed under the terms and conditions of any other agreement with DISH Network. If a change affects you, we will provide you notice of such change and its effective date. In the event that we delete, rearrange or change any...
  • Page 106 DISH Network does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting agencies.
  • Page 107 C. In addition to all other rights that DISH Network may have to disconnect your Services, DISH Network has the right to disconnect your Services at any time without providing notice to you if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that you have received Services, or any part of the Services, without paying for them;...
  • Page 108 You may not rent, lease, load, resell for profit or distribute any software provided in your DISH Network receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license agreement, and DISH Network and its suppliers reserve all rights not expressly granted to you.
  • Page 109 Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any consumer reporting agency. Please include the specific item of dispute and why you believe the information reported is in error in any such notice.
  • Page 110: Fcc Compliance

    Agreement to DISH Network in case of default or breach by you of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have by reason of such default or breach by you at law, in equity, under contract or otherwise (all of which are expressly reserved).
  • Page 111 Appendix FCC Compliance There are no user serviceable parts inside. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.
  • Page 112 Device Codes Scan 51 Diagnostics 80 Discrete Power On and Off 58 Dish Antenna 72 DISH DVI 68 DISH Network Account 3 DishHOME 5, 38 Display in HD 70 Dolby Surround Sound 62 DVD Player Codes 95 DVD/VCR Combo Codes 95...
  • Page 113: Index

    Index Naming Favorites Lists 29 No Picture 88 Onscreen Menus 13 Opening Menus 13 Ordering a Pay-Per-View 23 Ordering Your Program Packages 3 Over-the-Air Antenna 75 Peaking 76 Scanning for Channels 76 Transmit Channel Numbers 77 Over-the-Air Channels 28 Over-the-Air TV Broadcasts 77 Parental Controls (Locks) 32 Password 32 Pay-Per-View 5...
  • Page 114: Remote Control Settings

    Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages). Purchase Location Name: Purchase Location Telephone Number: Receiver Serial Number:...

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