Dish Network Satellite Receiver User Manual page 94

Reference 381.fm Page 87 Thursday, May 21, 2009 6:24 PM
Program Guide or the Browse Banner
What Is Happening
In the Program Guide, some
channels have a red background.
You cannot display future programs
in the Program Guide or Browse
Banner.
You cannot display programs that
have ended in the Program Guide
or Browse Banner.
When you are using the Program
Guide or Browse Banner, some
channels are missing.
Favorites Lists
What Is Happening
You press the remote Guide
button while the Program
Guide is displayed. You find
that you can apply only the All
Chan list or the All Sub list.
You try to change the
All Chan list or the All Sub list.
The receiver displays an
ERROR message.
You try to apply an empty
Favorites List. The receiver
displays an ERROR message.
A Favorites List does not show
channels that you know you
have added to it.
Possible Reason
• Red means that you have not
subscribed to that channel.
You must subscribe to a
channel before you can tune
the receiver to it.
• The Program Guide and
Browse Banner can display
programs scheduled for an
extended, but not unlimited
time beyond the present.
• The Program Guide and
Browse Banner can display
only programs that have not
yet ended. These features
cannot display a time earlier
than the present.
• You may have applied a
Favorites List other than the
list named All Chan.
• You may have set up the
Program Guide so that when
the receiver is locked, the
Guide hides adult channels
Possible Reason
• If you have not added • You must add channels to a custom Favorites List
channels to any custom
Favorites List, you will be able
to apply only the All Chan list
or the All Sub list.
• The receiver will not allow you • Choose another list to change.
to change the All Chan list or
the All Sub list.
• The receiver will not allow you • Choose another list to apply, or add at least one
to apply an empty list.
• If you have set up the • Unlock the receiver for the list to show adult
Program Guide to hide adult
channels and the receiver is
locked, the Favorites List will
not show such channels.
Reference
Troubleshooting Tables
What to Do
• If you want to buy a channel, call the
Customer Service Center at 1-800-333-
DISH (3474).
• Use Customer Service on DishHOME.
• Try displaying the Program Guide again
later. By that time, it may show programs for
the time and date you want.
• Contact the program providers (for example,
the channel or network affiliate that
broadcast the program) for details on past
programs.
• You can change the applied Favorites List
while using the Program Guide by pressing
the remote control Guide button. You can
choose another custom Favorites List, the
All Chan list, which includes all the channels,
or the All Sub list, which includes all
subscribed channels.
• Unlock the receiver for the Program Guide to
display adult channels.
What to Do
before you can apply it.
Note: You can change the All Sub list by changing
what channels you buy.
channel to the empty list.
channels.
87