Dish Network Satellite Receiver User Manual page 91

Reference 381.fm Page 84 Thursday, May 21, 2009 6:24 PM
Reference
Troubleshooting Tables
Message Numbers
Number
• You may have just plugged in the
015
• The receiver may not be
018
• The receiver may not yet have
022
• The receiver may have
026
• The receiver may need to get new
028
• You may have tried to close an
059
• You may have aimed the satellite
060
• You may have set up the receiver
061
84
Possible Reason
• Wait a few minutes to see if the message is removed. Make
receiver, and it is acquiring the
satellite signal. Or, the receiver
may have temporarily lost the
signal.
• Check that the Signal Strength bar in the Point Dish screen is
• You must connect the receiver to an active telephone
connected to an active telephone
line.
• Call the Customer Service Center at 1-800-333-DISH (3474)
• If you have authorized the receiver, wait a few minutes to see
been electronically linked with the
system, via the satellite signal.
The satellite dish may have
moved so that it is no longer
• Make sure that the satellite dish has a clear line of sight to the
picking up the satellite signal. The
cable connections may have
loosened or have moisture inside.
• Check that the Signal Strength bar in the Point Dish screen is
There may be an interruption of
the satellite signal.
• Wait a few minutes to see if the message is removed. Make
temporarily lost the satellite
signal.
• Make sure that the satellite dish has a clear line of sight to the
• Check that the Signal Strength bar in the Point Dish screen is
• Turn the receiver off. Doing this allows the receiver to
software before you can use it to
order Pay-Per-View programs.
• If your setup includes a multi-dish switch, you must run the
installation menu without having
done the Check Switch test.
• Make sure that you have selected the option for the right
dish at one satellite, but selected
the option for another satellite on
• Make sure that the cable(s) for the satellite you have selected
the Point Dish screen.
• It is very important for the receiver to get the latest operating
to accept a transmission (a
"download") of the latest
operating software via the
satellite signal.
What to Do
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
green and displays the word Locked, as described on
page 78. If not, contact your installer to re-aim the satellite
dish.
connection at all times. If you install two or more receivers,
you must connect each receiver to an active telephone
connection at all times.
for help checking the credit limit and/or to get authorization to
make a purchase.
if the message is removed. Make sure that all required cables
are in place, and check that all cable connections are tight and
dry (for outdoor cables).
satellite. Check whether branches or leaves have grown into
the line of sight.
green and displays the word Locked, as described on
page 83. If not, contact your installer to re-aim the satellite
dish. If you have not authorized the receiver, call the
Customer Service Center at 1-800-333-DISH (3474) for help.
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
satellite. Check whether branches or leaves have grown into
the line of sight.
green and displays the word Locked, as described on
page 78. If not, contact your installer to re-aim the satellite
dish.
"download" new software via the satellite signal. The
download may take several minutes; do not disturb or unplug
the receiver during this time. When the download is done, you
will be able to use it to order Pay-Per-View programs.
Check Switch test as described on page 78.
satellite on the Point Dish screen, as described on page 78.
are connected to the LNBF that receives signals from that
satellite. Re-aim the satellite dish at the right satellite.
software, so let the receiver do so. The "download" may take
several minutes. Do not disturb or unplug the receiver during
this time.