Dish Network Satellite Receiver User Manual page 93

Reference 381.fm Page 86 Thursday, May 21, 2009 6:24 PM
Reference
Troubleshooting Tables
Remote Control
What Is Happening
You cannot find the remote control.
When you press a button on the
remote control, the receiver does not
do what you expect.
When you press the remote control
Power button to turn the receiver ON,
the receiver front panel Power light
does not light up.
Menus
What Is Happening
You were using a menu, and it
suddenly closed.
86
Possible Reason
• N/A
• The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.
• Other lights are too bright.
• Remote control is not operating
properly or the batteries are weak or
dead.
• The receiver power cord is not
plugged into a power outlet, or there
may be a problem with the power.
• The remote control may not be set to
the address used by the satellite
receiver.
Possible Reason
• The receiver has a time-out • Start over again.
feature that closes any menu
after several minutes of no
activity. This will discard any
changes you have made, but
otherwise does no harm to the
receiver.
What to Do
• Use the receiver front panel Control
Buttons to control the receiver until
you find the remote. If the remote
control is permanently lost or too
damaged to use, call the Customer
Service Center to order a
replacement.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries,
check whether they are placed
according to the label diagram. If not,
remove them and place correctly.
• Try other remote control buttons to
see if the receiver is responding.
• Replace the remote batteries with
fresh ones.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• Make sure the remote control is set to
the same address used by the
satellite receiver. See page page 46
for information on changing the
remote control address.
What to Do