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Customer Support
Contacting SMART Technical Support
SMART's Technical Support team welcomes your call. However, you may first want to contact your
local reseller if you experience any difficulty with your 2000i, as they may be able to solve the
problem without delay.
All SMART products include free telephone, fax and e-mail support.
Telephone: 1.866.518.6791 (toll-free in Canada/U.S) or +1.403.228.5940 (all other countries)
(Available 7 a.m. – 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.802.1256
E-mail: support@smarttech.com
Web Site: www.smarttech.com/support
When you phone Technical Support, it will be helpful if you have access to your 2000i during the
call. The support representative may ask you for the following information:
•
the serial number of the unit
•
the version of the software that's causing the problem and the version of your computer's
operating system (if applicable)
General Inquiries
Main Switchboard: 1.888.42.SMART (toll-free in Canada/U.S.) or +1.403.245.0333 (all other
countries)
Fax: +1.403.228.2500
E-mail: info@smarttech.com
Address: SMART Technologies Inc.
1207 – 11 Avenue SW, Suite 300
Calgary, AB T3C 0M5
CANADA
Returning Defective Merchandise
Your Rear Projection SMART Board 2000i interactive whiteboard (including the integrated
projector) is covered by a two-year limited equipment warranty. To return defective merchandise,
call SMART Technical Support. You will receive the appropriate Return of Merchandise
authorization and instructions for transporting your 2000i to an authorized service center.
Warranty Shipping Charges
Transportation charges that are incurred from warranty service are paid as follows: You are
responsible for transporting the system to the service center, and SMART pays return shipping via
ground service on any product that's returned for service within the warranty period. If you request
a rush order, any associated charges are billed to you. Read the warranty that was included with
your 2000i for details.
Customer Support
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