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Customer Support
While SMART's Technical Support team welcomes your call, if you experience problems
with any SMART product you may want to contact your local dealer first. SMART's dealers
can readily provide you with quick advice regarding your SMART product.
Contacting SMART Technical Support
You may contact SMART Technical Support at:
Telephone: toll-free at 1.866.518.6791 or outside North America at +1.403.228.5940
Fax (24 hours): 403.245.0366
E-mail: support@smarttech.com
Web site: www.smarttech.com
Please provide us with the product purchase date, the dealer's name, and the serial
numbers of your Control Unit and Camera Boom(s). The Control Unit has two serial
number labels: one underneath the Control Unit near the connection ports and another at
the back of the Control Unit. Each Camera Boom also has two serial number labels: one
inside the door at the front and another at the back of the Camera Boom base.
Other SMART Contacts
Sales and Marketing: toll-free at 1.888.42.SMART or outside North America at
Fax (24 hours): 403.228.2500
E-mail: info@smarttech.com
Address: SMART Technologies Inc.
Product Warranty
Hawkeye 480C is covered by a one-year parts and labor warranty. If you need to return
defective merchandise, call SMART Technical Support to receive the appropriate Return of
Merchandise Authorization, as well as shipping instructions, so that your unit can be sent to
an authorized service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: The customer is
responsible for shipping the system to the service center. SMART pays return shipping via
ground service on any product returned for service within the warranty period. Any charges
associated with a customer-requested rush order are billed to the customer. Following the
warranty period, the customer is responsible for shipping the product to and from the
service center.
Read the warranty shipped with your Hawkeye 480C for details.
Registration
A User Registration Card has been shipped with your Hawkeye 480C. To facilitate user
support and to receive news and updates, fill in and mail the card to SMART Technologies.
58
(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)
+1.403.245.0333
Suite 600, 1177 − 11th Avenue SW
Calgary, AB CANADA T2R 1K9
Customer Support
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