Testing Phone Hardware - Polycom SoundPoint IP 32x User Manual

User Guide for the SoundPoint IP 32x/33x Desktop Phone
Audio
Symptom
There is no audio on the
headset.
You are using a headset and the
people you call hear echo.

Testing Phone Hardware

5 - 8
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Problem
The connections are not correct.
There may be an issue with the
echo cancellation feature of your
headset.
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone's microphones, speaker, handset, third-party headset (if present),
keypad mappings, and LCD display. See your system administrator for
instructions on how to perform these tests.
To test your phone hardware:
Press , and then select Status > Diagnostics > Test Hardware
>>
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Corrective Action
Do one of the following:
• Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
Do the following:
• Press the Menu key, than select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
• Using the arrow keys, select Enabled,
and then press the Select soft key.