Polycom SoundPoint IP 32 Series Trouble Shoots
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Polycom SoundPoint IP 32 Series Trouble Shoots

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Trouble Shoots
If you could not hear Dial tone, please check Trouble shoots below.
Before starting, check the cable diagram to make sure that the cable
connections are correct.

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Summary of Contents for Polycom SoundPoint IP 32 Series

  • Page 1 Trouble Shoots If you could not hear Dial tone, please check Trouble shoots below. Before starting, check the cable diagram to make sure that the cable connections are correct.
  • Page 2 TS1. Have you adjusted the compatible switch on side of Base set to #2 ? It should set #1 for your phone model. TS2. When pressing the CALL BUTTON on the Headset (the rectangular button on the unit worn on a head) light up the 2nd Light on the Base? If NOT, it is a pairing error.
  • Page 3 The Headset and the Base will communicate. If success, One Beep tone sounds and Both Lights will OFF. TS3. Is the Headset Button on the Polycom Phone TURNED ON by pressing the CALL BUTTON on the headset in step TS2 above?. If NOT, the JABRA EHS SET on your Phone was not completed or erased due to Power reset of the Polycom phone.
  • Page 4 For VVX models, https://blog.merrittcomm.com/2017/08/16/8-steps-to-enable-electronic-hook- switch-control-with-polycom-telephones/ For SoundPoint IP models, https://www.youtube.com/watch?v=Z3HUxpfAip8 !!! Special Note : In rare cases, the JABRA EHS you have set up may not be retained after reboot due to the Server. You must change the override feature of the PBX / Server.
  • Page 5 3) Please remove the EHS cord from the AUX port of the Headset's Base. Let’s test a sound. 1) Hook ON the HANDSET of your DESK phone. (Make No calling state) 2) Hook On the Headset, No call state. The 2nd light of the Base turned OFF. 3) Hook Off the Headset ->...
  • Page 6 It may be a malfunction of the Headset port due to the Polycom phone software problem. The Firmware update may helpful. Ask Admin or Refer links below. https://www.youtube.com/watch?v=6se_NHKh22s https://kb.intermedia.net/Article/2350 !!! Phone must be running SIP application 3.0.2 or higher (Except 5.9.0 problematic version ) and BootROM 4.1.0 or later.

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