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About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone...
Getting Started with Your SoundPoint IP 32x/33x Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 32x/33x (SoundPoint IP 320, 321, 330, 331, or 335) phone. The SoundPoint IP 32x/33x provides a powerful, yet flexible IP communications solution, delivering excellent voice quality.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Parts List The following components are included in your SoundPoint IP 32x/33x package: • • 1 - 2 Polycom SoundPoint IP 32x/33x phone Handset and Handset Cord Dial Line 1 Menu Line 2 Hold PQRS...
• • • Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 32x/33x Phone This section describes how to assemble your SoundPoint IP 32x/33x phone. Topics include: • •...
User Guide for the SoundPoint IP 32x/33x Desktop Phone Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Note The AC power adapter is a separate, optional accessory. Your system administrator will provide one if necessary.
Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the 2. Connect the headset (optional) to the headset jack on the back of the Getting Started with Your SoundPoint IP 32x/33x Phone corresponding longer straight end of the cord to the handset jack on the back of the phone...
User Guide for the SoundPoint IP 32x/33x Desktop Phone For information on supported headsets, go to port/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html cal Bulletin 37477: Headset Compatibility List”. Note For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320, 321, 330, and 331 phones, a separate Headset Jack Adapter (P/N 2457-11095-001) is required.
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Getting Started with Your SoundPoint IP 32x/33x Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the protrusions on the bracket with their corresponding holes in the phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch 3.
If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoint®...
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 3. Soft Keys—The screen will display labels for these keys, to identify their 4. Line Indicators—Individual multi-color LEDs display the dynamic call 5. Line Keys 6. Hold 7. Headset 8. Speakerphone 9.
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12. Dial Pad—Provides the 10 digits, alphabetic characters, and special characters available in context-sensitive applications. 13. Feature Keys—Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Before You Use Your SoundPoint IP 32x/33x Phone To navigate through menus and to enter data, these are useful tips: • • Note Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists appear on more than one page.
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The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0. Switch to uppercase by pressing Note Pressing the # also allows for URL or IP address entry.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 14...
Customizing Your SoundPoint IP 32x/33x Phone You can customize your SoundPoint IP 32x/33x desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Configuring Basic Settings To configue basic settings, press Basic. You can configure the following basic settings: • • • • • • • • You can mute the microphone and adjust the volume using separate keys. Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 32x/33x SIP phone.
5. Press 6. Press Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display 4.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high values for both Backlight On intensity and the Backlight Idle intensity decrease.
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3. Select Backlight On Intensity. 4. Use to select high, medium, low, or off, and then press the Select soft key. The default level is High. 5. Select Backlight Idle Intensity. 6. Use to select high, medium, low, or off, and then press the Select soft key.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press 2. Select Settings > Basic > Preferences > Headset > Headset Memory. 3.
3. Use the 4. Press Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Contacts To change the incoming ring to a desired sound: 1.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Language Support Many languages are supported by the SoundPoint IP 32x/33x SIP phone. To change the language: 1. Press 2. Select Settings > Basic > Preferences > Language. 3. Scroll through the list of available languages. 4.
3. Using 4. Press 5. Press the Yes or Cancel soft keys to accept or cancel changes. Note Depending on the size of your local contact directory, the reconfiguration may take a few minutes. Muting the Microphone During a call, press microphone on the screen indicates that the other party (or parties) cannot hear you.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the active, alerting, then held. Calls with the same priorities are ordered oldest first.
• Press Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Down arrow key from the idle display to access the Received Calls list. You can use these shortcuts while placing calls or performing transferring and conferencing functions.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 3. Press Note When adding the first contact, you do not need to press the Up arrow key. 4. Press 5. Press 6. Enter the first name of the contact from the dial pad. 7.
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11. Repeat steps 4 to 8 to change the Speed Dial Index if desired. It is automatically assigned to the next available index value. For more information, refer to 12. Repeat steps 4 to 8 to change the Ring Type and Divert Contact if desired. These fields may be left blank.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 3. Press 4. (Optional) Press the Info soft key. 5. (Optional.) Press 6. Press the Save soft key to save the contact in the local contact directory. 7. Press Note At this point, you may want to go to thelocal contact directory, check whether the contact was saved correctly, and add missing fields.
5. Press the Save soft key to save the contact in the local contact directory. 6. Press Editing Contacts To edit a contact in the local contact directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by 3.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 7. Make the desired changes. 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Press Note You can also edit a contact associated with a speed dial key by pressing and holding that speed dial key and then following the steps 5 to 7 above.
Placing a Call to a Contact Placing Calls From the Contact Directory To place a call to a contact in the local contact directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by 3.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 3. Search for a contact using the dial pad. Searching the Corporate Directory To search for a particular contact in the corporate directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by Note You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory.
Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party. Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 6. Press 7. Enter the number corresponding to one of the ring types available. 8. (Optional) To remove an existing value, press 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10.
Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a particular contact: 1. Press the Dir soft key. 2. Use 3. Press 4.
User Guide for the SoundPoint IP 32x/33x Desktop Phone System Customizations The following section details customizations of your SoundPoint IP 32x/33x phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 32x/33x phone can support up to 2 Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.
Supporting Shared Lines Your SoundPoint IP 32x/33x phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 24...
Using the Basic Features of Your SoundPoint IP 32x/33x Phone Your SoundPoint IP 32x/33x phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, only one active call may be in progress on your phone.
User Guide for the SoundPoint IP 32x/33x Desktop Phone To customize your phone, refer to Phone Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4-1. Review useful tips about the phone in 32x/33x Phone If you require additional information or assistance with your new phone, contact your system administrator.
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To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. Note URL or IP dialing is not supported on registered phones. If your phone is intentionally unregistered, the default dialing mode is by URL.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Note To permanently enable your headset, refer to To place a call using the Dial key: 1. Do one of the following steps: 2. Use 3. Press Answering a Call When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 32x/33x phone: •...
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• Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Multiple Call Appearances call. Note Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines). When your SoundPoint IP 32x/33x phone is configured for silent ring, press the ringing Line key or the Answer soft key to answer the call.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone To answer a call using the headset: Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number. • •...
2. Press 3. Answer the incoming call. To answer an incoming call on a line configured for multiple Line Keys: Note Use this procedure after the call prompt disappears. The call waiting prompt interrupts the active call for 10 seconds, where the incoming call can be immediately dealt with.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Redialing To redial any call placed from your phone: Placing a Call on Hold During a call, press hold icon as the line indicator. Press icon (one of When a call has been on hold for an extended period of time, both visual and audible alerts appear.
If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the line icon in reverse colors. Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key.
User Guide for the SoundPoint IP 32x/33x Desktop Phone To set up a conference call using the Join soft key: To end a conference call: Transferring Calls A call can be transferred in one of three ways: • • • 3 - 10 When you are in an active call: If you have one call on hold (on the same line or other line), use...
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Using the Basic Features of Your SoundPoint IP 32x/33x Phone To transfer a call: 1. During a call, press Trans soft key. The active call is placed on hold. 2. Do one of the following steps: Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone.
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3. Using then press — Always—For all incoming calls — No Answer—Once all options to accept calls have been taken — Busy—When you are already in a call 4. Depending on your selection: If you select Always, enter a number to forward all future incoming calls to.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Enabling Do Not Disturb Press phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator.
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For other frequently used numbers, you can associate them with a speed dial index. To dial a contact associated with a speed dial index, enter the speed dial index followed by the # key using the dial pad, then press up the handset The Speed Dial list can be accessed by pressing Features >...
User Guide for the SoundPoint IP 32x/33x Desktop Phone To assign a new speed dial key: 1. Press and hold 2. Press 3. Enter the first name of the contact from the dial pad. 4. Press the Ok or Cancel soft keys to accept or cancel changes. 5.
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A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Note Voice Mail is an optional feature configured on the call server and may not be supported on your particular system.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 18...
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 32x/33x phone. This chapter contains instructions on: • • • • To customize your phone, refer to Phone Basic Features of Your SoundPoint IP 32x/33x Phone If you require additional information or assistance with your new phone,...
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User Guide for the SoundPoint IP 32x/33x Desktop Phone When ACD is enabled on your phone, the line icon default setting. No calls will be directed to your phone. After you log in (refer to You are now considered available and calls will be directed to your phone. After you end a call, the line icon alternates between showing you are now unavailable.
8. Enter your password and press the Login soft key. 9. Press To log out of the ACD: 1. Press 2. Select Features > ACD Login/Logout... 3. Select Logout. 4. Press To set ACD agent availability: 1. Press 2. Select Features > ACD Agent Availabilit... 3.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Line 1 holding a call from Bob at extension 1701. To answer an incoming call when configured for multiple call appearances: If two or more call appearances are in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the...
Using Buddy Lists Your SoundPoint IP 32x/33x phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved. Your phone can “watch” the status of up to 8 other phones or 8 buddies.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone To add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use 3. Press 4. Press 5. Press 6. Use 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8.
Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences. Any contacts added through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger.
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4. Press 5. Press Edit soft key. 6. Press 7. Press 8. For Access, use 9. Press You can also delete a contact or dial a contact from your privacy list. For more information on contacting buddies, refer to or the Microsoft Office Communicator and Windows Messenger documentation.
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Using the Advanced Features of Your SoundPoint IP 32x/33x Phone To restart the phone: 1. Press 2. Select Settings > Basic> Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key. The restart process process begins.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 10...
Troubleshooting Your SoundPoint IP 32x/33x Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 32x/33x phone. The table in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Power and Startup Symptom There are power issues. 5 - 2 Problem The SoundPoint IP 32x/33x phone has no power. Corrective Action Do one of the following steps: • Verify that no lights appear on the phone when it is powered up.
Controls Symptom The dial pad does not work. Problem The dial pad on the SoundPoint IP 32x/33x phone does not respond. Troubleshooting Your SoundPoint IP 32x/33x Phone Corrective Action Do one of the following steps: • Check for a response from other feature keys or from the dial pad.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Access to Screens and Systems Symptom There is no response when you press a feature key. The display shows “Network Link is Down”. 5 - 4 Problem The SoundPoint IP 32x/33x phone is not in an active state.
Calling Symptom There is no dial tone. Problem Power is not correctly applied to the SoundPoint IP 32x/33x phone. Dial tone is not present on one of the audio paths. The phone is not registered. Troubleshooting Your SoundPoint IP 32x/33x Phone Corrective Action Do one of the following steps: •...
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Symptom The phone does not ring. “Service Unavailable” appears on the graphic display. The line icon shows an unregistered line icon. 5 - 6 Problem Ring setting or volume is low. Outbound or inbound calling is unsuccessful.
Displays Symptom There is no display. The display is incorrect. The display has bad contrast. The display flickers. Problem Power is not correctly applied to the SoundPoint IP 32x/33x phone. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. A certain type of older fluorescent lighting causes the display to appear to flicker.
User Guide for the SoundPoint IP 32x/33x Desktop Phone Audio Symptom There is no audio on the headset. You are using a headset and the people you call hear echo. Productivity Suite Symptom You are trying to access one of the following features, but it is not available on your phone: •...
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To test your phone hardware: >> Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics. Troubleshooting Your SoundPoint IP 32x/33x Phone 5 - 9...
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User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 10...
Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
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Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Russian Compliance Ministry of Information Technologies & Communication of the Russian Federation - Declaration of Conformity. DoC # Д-СПД-2950. Expiry 22.06.2012. Ministry of Information Technologies & Communication of the Russian Federation - Declaration of Conformity.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone language support 2–8 managing buddies 4–5 Microsoft Office Live Communications Server 2005 4–5, 4–7 multiple call appearances 4–3 multiple calls, hold 3–8 multiple keys per line 2–22 multiple lines call forwarding 3–12 Do Not Disturb 3–14 ring type 2–7 support for 2–21...
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text entry 1–12 time and date 2–2 transferring calls 3–10 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 diagnostics 5–8 display problems 5–7 power and startup problems 5–2 screen and system problems 5–4 useful tips 1–12 voice mail 3–16 volume 2–9 watch buddies 4–6 Index...
End-User License Agreement for Polycom This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc.
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Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers.
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refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
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not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.
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