Productivity Suite; Testing Phone Hardware - Polycom SoundPoint 550 User Manual

Productivity Suite

Symptom
You are trying to access one of
the following features, but it is not
available on your phone:
• Corporate Directory
• Recording and Playback of
Audio Calls
• Managing Conferences

Testing Phone Hardware

Problem
The license is not installed on
your phone or it has expired.
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone's microphones, speaker, handset, third-party headset (if present),
keypad mappings, and color LCD display. See your system administrator for
instructions on how to perform these tests.
To test your phone hardware:
Press
>>
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Corrective Action
Do the following:
• Press the Menu key, then select
Status > Licenses.
• Using the arrow keys, verify that the
features that you want to use has a
valid license.
• Contact your system administrator.
, and then select Status > Diagnostics > Test Hardware
Troubleshooting Your Phone
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