Polycom Evolve IP 32 Series Quick Reference

Evolved Handset Quick Reference – User
Evolve IP Handset Key:
1) Corp Directory 6) Headset
2) Call Log 7) Speaker
3) More 8) Volume
4) Phone Lines 9) Mute
5) Hold 10) Menu
1) Corporate Directory
(a) Press the "Corp Directory"
button.
(b) Use the up and down arrow to
select to search by last or first
name and hit the check icon.
(c) Using the dial key pad, enter
the first few letters of the name
you wish to search.
(d) When finished push the down
arrow to select "Search
Directory".
(e) If a match is found, it will return
a list of names with the letters
that you entered.
(f) Once person is selected, press
the "Dial" icon button on your
screen to make the call.
(g) If you want to see all of the
caller's phone numbers select
the "Details" button.
2) Call Log
(a) Press the "Call Log" button to
view all of your Received or
Placed Calls.
(b) When you have selected the
call log you wish to view, the
call information of each call will
be displayed.
(c) Select a call and press the
"Dial" button. You can also
Delete the entry, Save the
contact information or see Info
about the call.
Evolve IP | 989 Old Eagle School Rd. | Wayne, PA 19087 | 610.964.8000 | support@evolveip.net | www.evolveip.net
11) Navigation
12) Dial
3) More (Call Park/Retrieve)
By pressing the "More" button you will be able to view
the Park/Retrieve and Redial button.
Parking A Call
(a) When on a call, press the "More" button and select
the "Park" button.
(b) You will see a display that will ask you what
extension you would like to park the call on.
(c) Enter either your extension or the co-worker the call
is for extension and press the "Enter" button.
(d) You will hear a recoding that says your call has been
parked.
*After 60 seconds if the call is not retrieved, the call
will ring the original phone saying "Recall" in front of
the caller id and will open up a line to answer.
Retrieving A Call
(e) To retrieve a call, on any Evolve IP phone, press the
"More" and then the "PkRtrv" button.
(f) You will see a display on your screen that will ask
you what extension the call was parked on.
(g) Enter the extension the call was parked on and press
the "Enter" button. You will immediately be
connected with the call that was parked.
Conferencing (3 Way Call)
To create a three-way conference call:
(a)Connect to the first party.
(b) Press the "More" soft key and then the "Confrnc"
soft key to create a new call (the active call is placed on
hold).
(c) Place a call to the second party.
(d)When the second party answers, press the "Confrnc"
soft key again to join all parties in the conference.
Evolve IP Handset –Polycom 32x/33x
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Transferring
To initiate a transfer:
When on an active call, press the "Transfer" button.
This will automatically put the calling party on hold
and open an additional line to place a call.
There are 3 types of transfer:
and Voicemail.
(a) Consulted Transfer: Allows users to consult with
the third party before completing the transfer. To
perform a consulted transfer, press the "Transfer"
key on the handset display.
Dial the extension or 10 digit number of the party to
whom you want to transfer the call. When the last
digit of the phone number is entered press the
"Dial" button. Once caller is announced hit the
"Transfer" key again and the transfer is completed.
To pull call back, hit the "Cancel" button and you will
immediately be connected back to the original caller.
(b)Blind Transfer: Transfers a call without
consultation. To complete the transfer without
consultation, press the "Transfer" key on handset
display and then the "Blind" key. Dial the extension
or 10 digit number to whom you want to transfer
the call to. When the last digit of the phone number
is entered, press the "Dial" button and the call is
immediately transferred.
(c) Voicemail Transfer: Transfers a call straight into
voicemail.
When on a call press the "Transfer" button. Dial *55
and the extension of the party's voicemail the caller
would like to go to followed by "#".
*This will automatically send the caller into
voicemail.
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Consulted, Blind