No Paper in Tray 1/No Paper in Tray 2
Error Indications
No Paper in Tray 1
No Paper in Tray 2
Troubleshooting Reference
Applicable Parts
No Paper Sensor
No Paper Actuator
HVPS/Engine Logic Board
LVPS
Troubleshooting Procedure
Steps
Actions and Questions
1
Does the error code indicate Tray 3 or
Tray 4?
2
Is there any paper in Tray 1 or Tray 2?
3
Is the Bottom Plate Assembly lifted
correctly?
4
1. Remove the Paper Cassette.
2. Manually operate the No Paper Actuator.
Does the No Paper Actuator move
smoothly?
5
Check the No Paper Sensor:
1. Remove the Print Cartridge.
2. Enter Service Diagnostics, and from the
Sensor Tests
appropriate
3. Manually operate the No Paper Actuator.
Does the sensor correctly report the
position of the sensor actuator?
Error Messages and Codes
Wiring and Plug/Jack Map References
"150-Sheet Feeder, 550-Sheet Feeder, Main Fan"
on page 10-22
"Print Engine General Wiring Diagram" on
page 10-17
"Print Engine Plug/Jack Locator" on page 10-3
menu select the
No Paper
test.
Yes
Go to "No Paper in
Tray 3/No Paper in
Tray 4" on
page 3-63.
Go to step 3.
Go to step 4.
Go to step 5.
Replace the
HVPS/Engine
Logic Board
(page 8-89).
No
Go to step 2.
Add paper.
Remove the
Paper Cassette,
then re-install it
correctly.
Replace the No
Paper Actuator.
Go to "No Paper
Sensor" on
page 4-20.
3-61