Networking Service Check - Dell 3333dn Service Manual

Networking service check

Note: Before starting this service check, print out the network setup page. This page is found under Menu -
Reports - Network Setup Page. Consult the network administrator to verify that the physical and wireless
network settings displayed on the network settings page for the device are properly configured. If a wireless
network is used, verify that the printer is in range of the host computer or wireless access point, and there is no
electronic interference. Have the network administrator verify that the device is using the correct SSID, and
wireless security protocols. For more network troubleshooting information, consult the Dell Network Setup
Guide.
Step Questions / actions
1 If the device is physically connected to the
network, verify that the ethernet cable is
properly connected on both ends.
Is the cable properly connected?
2 Connect the ethernet cable.
Did this fix the problem?
3 Check the printer's online status under Printers
and Faxes on the host computer. Delete all
print jobs in the print queue.
Is the printer online and in a Ready state.
4 Change the printer status to online.
Did this fix the issue?
5
Does the IP address displayed on the network
settings page match the IP address in the port
of the drivers using the printer?
6 Does the LAN use DHCP?
Note: A printer should use a static IP
address on a network.
7 Are the first two segments if the IP address
169.254?
8 POR the printer.
Is the problem resolved?
9 Reset the address on the printer to match the
IP address on the driver.
Did this resolve the issue?
10 Have the network admin verify that the printer
and PC's IP address have identical subnet
addresses.
Are the subnet addresses the same?
11
Using the subnet address supplied by the
network admin, assign a unique IP address to
the printer.
Note: The printer IP address should match
the IP address on the printer driver.
Did this fix the problem?
12 Is the device physically connected (ethernet
cable) to the network?
Yes
Go to step 3.
If the network is wireless,
got to step 3.
Problem resolved
Go to step 5.
Problem resolved.
Go to step 10.
Go to step 7.
Go to step 8.
Problem resolved
Problem fixed.
Go to step 12.
Problem resolved.
Go to step 13.
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 9.
Go to step 9
Go to step 10.
Go to step 10.
Go to step 11.
Go to step 12.
Go to step15.
2-41
Diagnostics information