Printronix T5000 User Manual page 265

Table 15. LCD Message Troubleshooting (continued)
Displayed Message
RIBBON DETECTED
In Direct Mode
RIBBON FAULT
Timeout
RIBBON LOAD BAD
Reload Ribbon
Ribbon Low
RIBBON OUT
Load Ribbon
SECURITY CODE
VIOLATION
SIGNAL
Clipping
SOFTWARE ERROR*
Recycle Power
Can User
Explanation
Correct?
Yes Printer senses ribbon
installed, but Print Mode is
set for direct thermal printing
(printing where no ribbon is
required).
Yes In the CT emulation with a
coax interface, the ribbon
has not moved for 10
minutes after PAUSE was
pressed to clear a ribbon
fault.
Yes Ribbon was incorrectly
loaded on the take-up or
supply spindle.
Yes 1. The supply spool is
getting low.
2. If there is a large amount
of ribbon still on the
supply spool, then the
Ribbon Low message is
being displayed falsely.
Yes 1. The ribbon supply spool is
empty.
2. The ribbon has broken.
Yes The software being used is
not correct for the printer.
Yes/No Data validation error: The
validator cannot read clearly
because either the ambient
light is too bright or there is a
hardware failure inside the
validator itself.
Yes/No 1. Application software tried
to perform an illegal
printer function.
2. There are damaged logic
circuits on the controller
PCBA.
Fault Messages
Solution
1. Remove the ribbon from the printer
if direct thermal media is being
used.
2. Change the Print Mode from Direct
to Transfer if thermal transfer
printing is being used.
1. Clean the printer.
2. Power off, wait 15 seconds, then
power back on again. If the
message persists, contact your
authorized customer service
representative.
1. Reload the ribbon correctly. For
ribbon loading instructions, see
page 45.
1. Replace ribbon, and if further
adjustments are necessary, change
the Ribbon Low value (in the
MEDIA CONTROL menu) to a
lower value.
2. Disable Ribbon Low in the MEDIA
CONTROL menu.
1. Replace ribbon.
2. Reinstall ribbon.
1. Load the correct software.
2. Power off the printer for 15
seconds, then power back on again.
If the problem persists, contact your
authorized customer service
representative.
1. Dim ambient lighting.
2. Replace the validator.
1. Recycle the printer power. If
possible, print a job that has
previously worked.
2. If the problem persists, contact your
authorized service representative.
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