Cisco DPA 7630 Administration Manual page 84

Configuring Cisco CallManager
Table 4-3 Cisco CallManager 3.2 Voice Mail Hunt Group Settings
Field
Forward Maximum Hop Count
Forward No Answer Timeout
VoiceMailMaximumHopCount
Creating the Pilot Port for the Voice Mail Hunt Group
Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide
4-8
Description
You can specify the number of times Cisco CallManager forwards
a call before generating an error tone. The default setting is 12, but
you should set it to a number larger than the number of extensions
in the largest hunt group.
The no-answer timeout setting determines how much time is spent
contacting a directory number before forwarding to voice mail. You
can specify the number of seconds allowed before the system
determines that a call to an extension forwarded to the voice mail
system.
When performing supervised transfers, the Octel system expects a
certain number of rings before the call forwards to voice mail. If the
call forwards to voice mail prematurely, the Octel system assumes
the phone was busy.
To ensure that the Cisco CallManager system allows enough time
for the number of expected rings on the Octel system, you must set
the no-answer timeout. In Cisco CallManager, you should set this
setting to be 6 seconds times the number of rings. (Six seconds is
slightly longer than the ring duration of a Lucent Definity PBX
system.) For example, if you have the Octel system set to four rings,
set the setting in Cisco CallManager to 24 seconds.
Set this value to be at least as high as the total number of ports in
use across all DPA devices.
You need to create the voice mail pilot number, which is the number users enter
to access their voice mail messages. This number should correspond to the
directory number of the first voice mail port (see the
section on page 4-10) and the pilot directory number entered on the
DPA 7630/7610 (see "Entering Cisco CallManager Pilot Directory Number"
section on page 6-11).
Chapter 4 Preparing the Cisco CallManager and Octel Systems
"Configuring Call Ports"
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