Cisco DPC2425 DOCSIS User Manual

Docsis 2.0 wireless residential gateway with embedded digital voice adapter

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Summary of Contents for Cisco DPC2425 DOCSIS

Page 1: Table Of Contents
Cisco Model DPC/EPC2425 DOCSIS 2.0 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS ...............2 Introduction.........................9 What's In the Carton?....................11 Front Panel Description ...................12 Back Panel Description ....................13 Where Is the Best Location for My DOCSIS Residential Gateway? ....14 How Do I Mount the Modem on a Wall? (Optional)...........15...
Page 2: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
Page 3 IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
Page 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
Page 5 IMPORTANT SAFETY INSTRUCTIONS Ground the Product WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Page 6 IMPORTANT SAFETY INSTRUCTIONS WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire. Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages.
Page 7: Fcc Compliance
Consult the cable company or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
Page 8 Radiation Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits.
Page 9: Introduction
Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new Cisco® Model DPC/EPC2425 EuroDOCSIS 2.0 Wireless Residential Gateway with Embedded Digital Voice Adapter is a cable modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service.
Page 10 Introduction Attractive compact design that allows for vertical, horizontal, or wall-mounted operation TR-068 compliant color-coded interface ports and corresponding cables simplify installation and setup DOCSIS-5 compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act as a troubleshooting tool Allows automatic software upgrades by your service provider 4028315 Rev A...
Page 11: What's In The Carton
What's In the Carton? What's In the Carton? When you receive your wireless residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One of the DOCSIS Residential One power adapter (models Gateway models:...
Page 12: Front Panel Description
Front Panel Description Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Front Panel LED Status Indicator Functions (on page 103), for more information on front panel LED status indicator functions.
Page 13: Back Panel Description
Back Panel Description Back Panel Description The following illustrations show the description and function of the back panel components on the EPC2425. External Power Supply Model Model EPC2425 (with external power supply) 15VDC—Connects the residential gateway to the AC power adapter that is provided with your residential gateway CAUTION: Avoid damage to your equipment.
Page 14: Where Is The Best Location For My Docsis Residential Gateway
Where Is the Best Location for My DOCSIS Residential Gateway? Where Is the Best Location for My DOCSIS Residential Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway.
Page 15: How Do I Mount The Modem On A Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the residential gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.
Page 16 How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in one of the following illustrations. 4028315 Rev A...
Page 17 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
Page 18 How Do I Mount the Modem on a Wall? (Optional) Lift the residential gateway into position. Slip the large end of both mounting slots (located in the back of the residential gateway) over the mounting screws, and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft.
Page 19: What Are The System Requirements For Internet Service
Error! No text of specified style in document. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.
Page 20: What Are The Requirements For Telephone Service
What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? Number of Telephone Devices The RJ-11 telephone-style connectors on the residential gateway can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected.
Page 21: How Do I Subscribe To High-Speed Internet And Telephone Service
How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your residential gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.
Page 22 How Do I Subscribe to High-Speed Internet and Telephone Service? I Want to Use the Residential Gateway for Telephone Service You will also need to set up a telephone account with your local service provider to use your residential gateway for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line.
Page 23: How Do I Connect My Gateway For Internet And Telephone Service
How Do I Connect My Gateway for Internet and Telephone Service? How Do I Connect My Gateway for Internet and Telephone Service? You can use your residential gateway to provide both telephone service and to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office.
Page 24 How Do I Connect My Gateway for Internet and Telephone Service? Connecting the Gateway for High-Speed Data and Telephone Service WARNING: To avoid personal injury, follow the installation instructions in the exact order shown. To prevent possible damage to equipment, disconnect any other telephone service before connecting your cable modem to the same wires.
Page 25 How Do I Connect My Gateway for Internet and Telephone Service? Gateways used in North America have multi-line capability on the RJ-11 – telephone port labeled 1/2. Line 1 is on pins 3 and 4 of port 1/2, and Line 2 is supported on pins 2 and 5. Gateways used in Europe support only one line per port.
Page 26: How Do I Configure My Docsis Residential Gateway
How Do I Configure My DOCSIS Residential Gateway? How Do I Configure My DOCSIS Residential Gateway? To configure your residential gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your residential gateway to operate correctly.
Page 27 How Do I Configure My DOCSIS Residential Gateway? Accessing the Residential Gateway You must access the WebWizard in order to configure the residential gateway. To gain access to the WebWizard, use the web browser on the PC attached to the gateway and complete the following steps.
Page 28 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Cable Modem Status Lists one of the following possible current states of the modem: other notReady notSynchronized phySynchronized usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied Vendor The name of the manufacturer Boot Revision Identifies the boot revision code version Software File Name and Revisions Section...
Page 29 How Do I Configure My DOCSIS Residential Gateway? Setting Configuration Options Use the Setup page to access the various configuration options for the residential gateway. Detailed descriptions of each configuration option follow later in this guide. Important: After you access the WebWizard by typing the 192.168.0.1 IP address into your web browser while the gateway is online, an authentication window similar to the following window opens: Enter your password;...
Page 30 How Do I Configure My DOCSIS Residential Gateway? Setup Page The following illustration is an example of the Setup page. Setup Page Section Headings The Setup page is divided into the following section headings: Basic Settings Advanced Settings Firewall Parental Control Wireless In the Setup page, click the selections listed within these sections to access the WebWizard page for that selection.
Page 31 How Do I Configure My DOCSIS Residential Gateway? Basic Settings The following table provides a description of the pages available from within the Basic Settings section of the Setup page. Field Name Description Password Settings Use this link to set or modify your password settings Set Time Use this link to enable or disable time synchronization by Network Time protocol...
Page 32 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Port Triggers Use this link to configure TCP/UDP port triggers. Port triggering is similar to port forwarding, but is a dynamic function. In other words, the ports are not held open, and the ports close if no outgoing data is detected on the selected ports for a period of 10 minutes...
Page 33 How Do I Configure My DOCSIS Residential Gateway? Parental Control The following table provides a description of the pages available from within the Parental Control section of the Setup page. Field Name Description User Setup Use this link to add or delete user profiles and to apply access rules to those users Basic Rules Use this link to setup access rules that block certain...
Page 34 How Do I Configure My DOCSIS Residential Gateway? Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up a password to restrict unauthorized persons from accessing to your residential gateway settings. Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page.
Page 35 How Do I Configure My DOCSIS Residential Gateway? Note: If you set a password, on subsequent access to the Setup pages, a screen similar to the following appears. Do not forget your password. Write your password and store it in a secure location known only to you. Configuring Network Time Synchronization Use the Basic Settings Enable/Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol.
Page 36 How Do I Configure My DOCSIS Residential Gateway? Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol The following illustration is the initial view of the Basic Settings Enable/Disable time synchronization by Network Time protocol page. Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Description The following table provides a description of the fields within the Basic Settings Enable/Disable time synchronization by Network Time protocol page.
Page 37 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Daylight Saving Time Allows you to adjust the time during periods when Daylight Saving Time is in effect. Check the Enable box to enable or disable this setting. Note: If the offset for Daylight Savings Time is other than 60 minutes, enter the offset in the minutes field.
Page 38 How Do I Configure My DOCSIS Residential Gateway? Setup Basic Settings - Network Configuration The following illustration is an example of the Setup Basic Settings - Network Configuration page. Setup Basic Settings - Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings - Network Configuration page.
Page 39 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Displays the MAC address for the WAN. The factory assigned Address MAC address for the WAN is also referred to as the WAN MGT MAC WAN IP Displays the public IP address assigned to your gateway by Address your ISP.
Page 40 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Secondary Manual entry is required. Your ISP will provide the information for you to enter into this field. (static IP only) MTU Size Sets the size of the maximum transmission unit (MTU) for the network interface.
Page 41 How Do I Configure My DOCSIS Residential Gateway? Setup Basic Settings - IP Management Page Example The following illustration is an example of the Setup Basic Settings - IP Management page. Setup Basic Settings - IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings - IP Management page.
Page 42 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Starting Local Address Displays the starting address used by the built-in DHCP server to distribute Private LAN IP addresses. In the example shown, addresses between 2 and 9 can be used for devices on your Private LAN that require fixed IP addresses such as printers or a device assigned as a DMZ host Note: The LAN IP address ending in 1 is reserved...
Page 43 How Do I Configure My DOCSIS Residential Gateway? Reserving IP Addresses Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP addresses. This feature allows you to assign a fixed IP address to any device in your network by setting static IP addresses in your PC or other network device.
Page 44 How Do I Configure My DOCSIS Residential Gateway? Setup Basic Settings - Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page. Field Name Description MAC Address The MAC address of the PC or device (for example, a...
Page 45 How Do I Configure My DOCSIS Residential Gateway? Setup Basic Settings - Restart Cable Modem Page The following illustration is an example of the Restart Cable Modem page. Saving Your Configuration Use the Setup Basic Settings - Save RG Configuration to Local PC page to save your current cable modem RG configuration to the hard drive on your PC or to a floppy disk.
Page 46 How Do I Configure My DOCSIS Residential Gateway? To Restore your setting, click Browse and select the backup configuration file name that you saved on your PC. The path and filename of the backup configuration appears in the File Name field. Then, click Download to restore your configuration file.
Page 47 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Ipsec PassThrough Checking this box allows applications that use IPSec (IP Security) to pass through the firewall PPTP PassThrough Checking this box allows applications that use Point to Point Tunneling Protocol (PPTP) to pass through the firewall Remote Config Checking this box enables Remote Configuration...
Page 48 How Do I Configure My DOCSIS Residential Gateway? Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default advanced IP filtering settings. Click IP Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - IP Filtering page.
Page 49 How Do I Configure My DOCSIS Residential Gateway? Click MAC Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings - MAC Filtering page. Setup Advanced Settings - MAC Filtering Page The following illustration is an example of the Setup Advanced Settings - MAC Filtering page.
Page 50 How Do I Configure My DOCSIS Residential Gateway? Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings - Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet.
Page 51 How Do I Configure My DOCSIS Residential Gateway? Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings - Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC.
Page 52 How Do I Configure My DOCSIS Residential Gateway? In the first entry of the Port Forwarding area of the page, enter the same IP address (192.168.0.5) in the Local IP Address field. In the same row, enter the appropriate port numbers in the Start Port and End Port fields.
Page 53 How Do I Configure My DOCSIS Residential Gateway? Setup Advanced Settings - Port Triggers Page The following illustration is an example of the Setup Advanced Settings - Port Triggers page. Setup Advanced Settings - Port Triggers Page Description Use this link to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields.
Page 54 How Do I Configure My DOCSIS Residential Gateway? Configuring the DMZ Host Use the Setup Advanced Settings - DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as “exposed host,” and allows you to specify the “default”...
Page 55 How Do I Configure My DOCSIS Residential Gateway? Configuring VPN Termination Use the Setup Advanced Settings - VPN Termination page to configure VPN protocols and manage VPN tunnels. A VPN is a connection between two endpoints in different networks that allows private data to be sent securely and transparently over public networks or other private networks.
Page 56 How Do I Configure My DOCSIS Residential Gateway? Setup Advanced Settings - VPN Termination - Blank Status Page The following illustration is an example of a blank Setup Advanced Settings - VPN Termination - Status page. No VPN tunnels are configured. Setup Advanced Settings - VPN Termination - Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings - VPN...
Page 57 How Do I Configure My DOCSIS Residential Gateway? Field Name Description IPsec Endpoint Enables/disables the IP sec endpoint mode Name Displays the user-defined tunnel name entered from the VPN Setup page Status Displays the current connection state (Connected/NOT Connected) Control Displays one of the following three keys based on the current tunnel enable and connection state: Enable...
Page 58 How Do I Configure My DOCSIS Residential Gateway? Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels, click Add New Tunnel on the VPN Termination - Status page. The VPN Setup page opens. The following illustration is an example of the VPN Setup page.
Page 59 How Do I Configure My DOCSIS Residential Gateway? Setup Advanced Settings - VPN Setup Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings - VPN Setup page. This page allows you create, configure, and control IPsec VPN tunnels.
Page 60 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Subnet Allows you to enter Subnet information based on the selected Address group type as follows: For IP subnet, enter the subnet For Single IP address, enter only the specific IP address For IP address range, enter the starting and ending IP addresses Mask Allows you to enter Mask information based on the selected Address...
Page 61 How Do I Configure My DOCSIS Residential Gateway? Remote Endpoint Settings These settings control how the local endpoint (router) connects to the far VPN termination point (the other end of the VPN tunnel). Field Name Description Address group type Allows you to select the address group type for the remote VPN access group.
Page 62 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Identity Allows you to enter the identity string after you have selected the identity type using one of the following formats: For IP address mode use the format xxx.xxx.xxx.xxx For FQDN use the format "yourdomain.com"...
Page 63 How Do I Configure My DOCSIS Residential Gateway? Field Description Phase 1 encryption Allows you to select the form of encryption to secure the VPN connection between endpoints. Select from the following five encryption types: 3DES AES-128 AES-192 AES-256 You may choose any encryption type as long as the other end of the VPN tunnel uses the same method Phase 1 authentication Allows you to select an authentication type for another level of security.
Page 64 How Do I Configure My DOCSIS Residential Gateway? Field Description Phase 2 authentication Allows you to select an authentication type for another level of security. Select one of the following three authentication types: Null (none) You may choose any authentication type as long as the other end of the VPN tunnel uses the same method Note: SHA is recommended because it is more secure.
Page 65 How Do I Configure My DOCSIS Residential Gateway? Setup Firewall - Options Page The following illustration is an example of the Setup Firewall - Options page. Setup Firewall - Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall - Options page.
Page 66 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Filter ActiveX Enables/disables ActiveX controls. This feature helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent, unsolicited, to devices in your private network from the Internet.
Page 67 How Do I Configure My DOCSIS Residential Gateway? Setup Firewall - Event Logging Page The following illustration is an example of the Setup Firewall - Event Logging page. Setup Firewall - Event Logging Page Description The Setup Firewall - Event Logging page shows events captured by the firewall. The log displays the following items: Description of the event Number of events that have occurred...
Page 68 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Count Displays the number of times the event has been detected Last Occurrence Displays the time the last occurrence of this event was detected Target Displays the IP address of the device in your private local network to which the event was directed along with the IP port number targeted by the event Source...
Page 69 How Do I Configure My DOCSIS Residential Gateway? Setup Parental Control - User Setup Page The following illustration is an example of the Setup Parental Control - User Setup page. Setup Parental Control - User Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - User Setup page.
Page 70 How Do I Configure My DOCSIS Residential Gateway? Field Name Description User Settings Allows you to edit a user profile by using the drop- down menu to edit a user profile. The drop-down menu allows you to recall the profile to be edited. User names and passwords are case-sensitive.
Page 71 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Inactivity time 60 minutes (factory default). Enter the amount of time during a user session where there is no Internet access activity, indicating that the user is no longer online. If the inactivity timer is triggered, the user session will be closed automatically.
Page 72 How Do I Configure My DOCSIS Residential Gateway? Setup Parental Control - Basic Setup Page The following illustration is an example of the Setup Parental Control - Basic Setup page. Setup Parental Control - Basic Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Basic Setup page.
Page 73 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Rule Configuration Allows you to add a new content rule. Enter the name of the rule and click the Add Rule button to add the content rule to the list. Content rules are used to restrict Internet access based on IP addresses, domains, and keywords found in the URLs of Internet sites...
Page 74 How Do I Configure My DOCSIS Residential Gateway? Add/Remove Allows you to add new keywords to the list or to Keyword delete selected keywords from the list Add/Remove Allows you to add new domains to the list or to delete Domain selected domains from the list Add/Remove...
Page 75 How Do I Configure My DOCSIS Residential Gateway? Setup Parental Control - Time of Day Access Filter Page The following illustration is an example of the Setup Parental Control - Time of Day Access Filter page. Note: The residential gateway uses the network time of day clock that is managed by your data service provider.
Page 76 How Do I Configure My DOCSIS Residential Gateway? Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default parental control settings. Click Local Log in the Parental Control section of the Setup page to access the Setup Parental Control - Event Log page.
Page 77 How Do I Configure My DOCSIS Residential Gateway? Setup Wireless - Basic Page The following illustration is an example of the Setup Wireless - Basic page showing the factory default settings. Setup Wireless - Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Basic page.
Page 78 How Do I Configure My DOCSIS Residential Gateway? Field Name Description New Channel (1-11) Allows setting a communications channel for your access point Note: Wireless networking channels overlap. Channels 1, 6, and 11 do not overlap with each other. For best performance, select one of these channels.
Page 79 How Do I Configure My DOCSIS Residential Gateway? After enabling WPS, you can activate the automatic registration by clicking the Start WPS button in the WiFi Protected Setup (WPS) section of the Setup Wireless - Security page. Setup Wireless - Security Page The following illustration is an example of the Setup Wireless - Security page.
Page 80 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Network Network Authentication allows only authorized users to Authentication gain access to your wireless network. Only users with an authorized user name, password, or pre-shared key are allowed access to the wireless network. Select from the following Network Authentication protocols: Primary Network...
Page 81 How Do I Configure My DOCSIS Residential Gateway? Field Name Description WPA Pre-Shared Key Allows you to set a WPA Pre-Shared key. Enter a text string in this field. The text string or phrase is used to generate a unique set of encryption keys for your network.
Page 82 How Do I Configure My DOCSIS Residential Gateway? Field Name Description WPA/WPA2 Re-auth Allows you to set the WPA/WPA2 Re-authorization Interval Interval in seconds. This only applies when WPA/WPA2 Network Authentication is enabled. Set this value to 0 (factory default) to disable periodic rekeying.
Page 83 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Network Keys Select these keys for use with Encryption Mode set to 64- 1 through 4 bit encryption. Enter 5-byte values for a Key. You do not 64 bit keys have to set all four Keys.
Page 84 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Current Network Key Allows you to select which of the four 64-bit or 128-bit keys to use to encrypt your data when you are using encryption that requires the manual entry of an encryption key.
Page 85 How Do I Configure My DOCSIS Residential Gateway? Function Keys Keys Description Generate WEP Keys Automatically generates four WEP keys based on the PassPhrase entry. Notes: For 64-bit WEP, four unique 64-bit WEP keys will be generated For 128-bit WEP, only one 128-bit WEP key will be generated.
Page 86 How Do I Configure My DOCSIS Residential Gateway? Setup Wireless - Advanced Page Example The following illustration is an example of the Setup Wireless - Advanced page. Note: We recommend that you do not change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your service provider.
Page 87 How Do I Configure My DOCSIS Residential Gateway? Field Name Description 54g Network Mode Allows you to optimize the performance of your wireless network using one of the following options: Max compatibility (factory default) Allows the access point to interoperate with both 802.11b and 802.11g wireless client devices and minimizes interference with nearby 802.11b wireless networks.
Page 88 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Beacon Interval Displays the time interval that the WAP uses to announce itself to remote devices. The Beacon Interval should be left at 100ms for compliance with most client cards.
Page 89 How Do I Configure My DOCSIS Residential Gateway? Setup Wireless Access Control Page The following illustration is an example of the Setup Wireless - Access Control page. Setup Wireless - Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless - Access Control page.
Page 90 How Do I Configure My DOCSIS Residential Gateway? Field Name Description Connected Clients Displays the Host Name, IP Address, and Client ID of wireless clients that are connected to (associated with) the gateway modem Function Keys The following function keys appear on the Setup Wireless - Access Control page. Description Apply Applies and saves the values you enter into the...
Page 91 How Do I Configure My DOCSIS Residential Gateway? Setup Wireless - Bridging Page Description The Setup Wireless - Bridging page allows you to Enable or Disable wireless bridging and to add remote bridges. Click Apply to apply and save your new settings.
Page 92: How Do I Troubleshoot My Internet Service Installation
How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your residential gateway AC power is properly inserted into an electrical outlet. Verify that your residential gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
Page 93: Frequently Asked Questions
Frequently Asked Questions Frequently Asked Questions Q. How Many Ethernet Network Devices Can I Connect? A. Your residential gateway uses has an integrated Dynamic Host Configuration Protocol (DHCP) to automatically issue IP addresses to devices as they are connected to your home network. The theoretical maximum number of devices supported by your residential gateway is 253.
Page 94 Frequently Asked Questions A number of factors can impact the practical limit of the network. Contact your service provider or consult the documentation for your wireless network devices for more information. Q. Where Is the Best Location for My Wireless Network Devices? A.
Page 95 Error! No text of specified style in document. Q. How Do I Renew the IP Address on My PC? A. If your PC cannot access the Internet after the residential gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.
Page 96 Frequently Asked Questions Q. How Do I Configure TCP/IP Protocol? A. TCP/IP protocol in a Microsoft Windows environment is different for each operating system. Follow the appropriate instructions in this section for your operating system. Configuring TCP/IP on Windows XP Systems Click Start, and depending on your Start menu setup, choose one of the following options: If you are using the Windows XP Default Start Menu, select Connect to,...
Page 97 Frequently Asked Questions Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK. Click Yes to restart your computer when the Local Network window opens. The computer restarts.
Page 98 Frequently Asked Questions Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server. Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window.
Page 99 Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the residential gateway? A. Your residential gateway may be used to provide telephone service, high-speed Internet service, or both services. Your cable service provider enables Internet service. Contact your cable service provider for more information if you are not currently subscribing to Internet service.
Page 100 Frequently Asked Questions Q. Can I watch TV and surf the Internet at the same time? A. Absolutely! If you subscribe to cable television service, you can watch TV and use your residential gateway at the same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitter.
Page 101: Having Difficulty
Error! No text of specified style in document. Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions, for more detailed information on front panel LED status indicator operation and function. The modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.
Page 102: Tips For Improved Performance
Tips for Improved Performance Tips for Improved Performance Check and Correct If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted into an electrical outlet.
Page 103: Front Panel Led Status Indicator Functions
Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway.
Page 104 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER...
Page 105: Special Conditions
Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER...
Page 106: For Information
For Information For Information If You Have Questions If you have technical questions, contact your local cable service provider. 4028315 Rev A...
Page 107: Notices
Error! No text of specified style in document. Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, Scientific Atlanta, and SciCare are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
Page 108 Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc., trademarks used in this document.. Product and service availability are subject to change without notice.

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