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Cisco DPC3928 DOCSIS User Manual

Docsis/eurodocsis 3.0 8x4 wireless residential gateway with embedded digital voice adapter
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Cisco Model DPC3928/EPC3928
DOCSIS/EuroDOCSIS 3.0 8x4
Wireless Residential Gateway with
Embedded Digital Voice Adapter
User Guide

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  Summary of Contents for Cisco DPC3928 DOCSIS

  • Page 1 L - 2 9 1 6 1 - 0 1 Cisco Model DPC3928/EPC3928 DOCSIS/EuroDOCSIS 3.0 8x4 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide...
  • Page 3 Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
  • Page 4 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
  • Page 5 Copyright © 2014 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.
  • Page 7: Table Of Contents

    Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance CE Compliance xiii EU Compliance About This Guide xvii Introducing the DOCSIS Wireless Residential Voice Gateway Introduction ......................... 2 What's In the Carton? ......................3 Front Panel Description ...................... 4 Back Panel Desc ription ....................... 6 Installing the DOCSIS Wireless Residential Voice Gateway Installation P reparations ....................
  • Page 8 Contents Troubleshooting the DOCSIS Wireless Residential Voice Gateway31 Frequently Asked Questions .................... 32 Common Troubles hooting Issues ..................37 Tips for Improved Performa nce ..................39 Customer Information OL-29161-01...
  • Page 9 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
  • Page 10 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
  • Page 11: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 12 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 13: Operating Environment

    IMPORTANT SAFETY INSTRUCTIONS management practices for perchlorate-containing substance, see www.dtsc.ca.gov/hazardouswaste/perchlorate Provide Ventilation and Select a Location  Remove all packaging material before applying power to the product.  Do not place this apparatus on a bed, sofa, rug, or similar surface. ...
  • Page 14 IMPORTANT SAFETY INSTRUCTIONS Telephone Equipment Notice When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
  • Page 15: Declaration Of Conformity

     Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 16 United States FCC Compliance RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. For products available in the USA/Canada market, only channels 1-11 can be operated.
  • Page 17: Ce Compliance

    This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
  • Page 18: National Restrictions

    CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/ we b/co nsumer/ support/ complia nce_info.htm l. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ...
  • Page 19 CE Compliance Latvia The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic Communications Office. Please check http://www.esd.lv for more details. 2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko sakaru direkcijas. Vairāk informācijas: http://www.esd.lv. Note: The regulatory limits for maximum output power are specified in EIRP.
  • Page 20: Eu Compliance

    EU Compliance EU Compliance This device complies with Commission Regulations (EU) No. 1275/2008 and 801/2013. For more information on the energy consumption of this product, go to www.cisco.com/go/cpe-eu-lot26-results. x vi OL-29161-01...
  • Page 21: About This Guide

    Document Version This is the second formal release of this document. In addition to minor text and graphic changes, changes have been made to add information about the DPC3928 with battery option and to provide information about compliance with Commission Regulations (EU) No.
  • Page 23: Introducing The Docsis Wireless Residential Voice Gateway

    Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items.
  • Page 24: Introduction

    Residential Gateway with Embedded Digital Voice Adapter is a cable modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. The DPC3928 and EPC3928 residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost- effective voice services, all in one device.
  • Page 25: What's In The Carton

    When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC3928 or EPC3928 DOCSIS Wireless Residential Voice Gateway Or one DPC3928 (with battery)
  • Page 26: Front Panel Description

    Operation of Front Panel Indicators (on page 21), for more information on front panel LED status indicator functions. EPC3928 (model shown without battery backup capability) DPC3928 (model shown with battery backup capability) POWER—ON, power is applied to the residential gateway DS—ON, the residential gateway is receiving data from the cable network US—ON, the residential gateway is sending data to the cable network...
  • Page 27 Front Panel Description WIRELESS ON/OFF (Optional)—Press this button to activate and turn on the Wireless feature. This feature allows users to transfer data over the wireless connection. When the WIRELESS indicator is ON, it indicates that the Wireless Access Point is operational. BLINKING indicates that data is being transferred over the wireless connection.
  • Page 28: Back Panel Description

    EPC3928 residential gateways. Descriptions for each component follow the illustration. The following illustration shows the back panel of the DPC3928 with battery backup capability. Important: Do not connect your PC to both the Ethernet and USB ports at the same time.
  • Page 29 Back Panel Description POWER—Connects the residential gateway to the AC power adapter that is provided with your residential gateway Important: Use only the power supply provided with your residential gateway. TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines.
  • Page 31: Installing The Docsis Wireless Residential Voice Gateway

    Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Introduction This chapter describes how to properly install the residential gateway and connect the residential gateway to a computer and other devices. In This Chapter  Installation P reparations ..............10  Install the Wireless Res idential Voice Gateway .......18 OL-29 161 -01...
  • Page 32: Installation Preparations

    Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped...
  • Page 33 Installation Preparations Dialing Requirements All of your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service provider. Telephone Wiring Requirements The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine.
  • Page 34 Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) of the residential gateway.
  • Page 35: Install The Battery

    Installation Preparations Where Is the Best Location for My Wireless Residential Voice Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway.
  • Page 36 Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway WARNING: Fully charged high-capacity rechargeable batteries should be handled with care. Replace only with the battery recommended by the manufacturer. Do not disassemble it or attempt to recharge the battery outside the system. Do not crush, puncture, dispose of in a fire, short the external contacts, or expose to high temperature or immerse in water or other liquids.
  • Page 37 Installation Preparations Important: If you have not already done so, insert the battery in the residential gateway before you mount the residential gateway on a wall (if desired) or before you install the residential gateway in your home. For assistance inserting the battery in the residential gateway, see Install the Battery (on page 13).
  • Page 38 Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Position the Wireless Residential Voice Gateway Use the following illustrations to guide you in positioning the residential gateway on the wall. Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the residential gateway.
  • Page 39 Installation Preparations Note: Image not to scale. Mounting the Wireless Residential Voice Gateway on a Wall Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway.
  • Page 40: Install The Wireless Residential Voice Gateway

    Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Important: If you have not already done so, insert the battery in the residential gateway before you mount the residential gateway on a wall (if desired) or before you install the residential gateway in your home.
  • Page 41 Install the Wireless Residential Voice Gateway Connect the Wireless Residential Voice Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, and your PC-if using high-speed Internet).
  • Page 42 Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Locate the AC power cord provided with your residential gateway. Insert one end of the power cord into the AC connector on the back of the residential gateway. Then, plug the AC power cord into an AC outlet to power-up the residential gateway.
  • Page 43: Operation Of Front Panel Indicators

    Chapter 3 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter  Initial Power On, Calibration, and Registration (AC Power applied) ....................22 ...
  • Page 44: Initial Power On, Calibration, And Registration (Ac Power Applied)

    Chapter 3 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway.
  • Page 45 Initial Power On, Calibration, and Registration (AC Power applied) Front Panel LED Status Indicators During Initial Pow er Up, Calibration, and Registration Part 2, Telephone Registration Step: Front Panel Data Network Requesting Request Restarting Voice Telephone Indicator Registration Telephone IP Telephone Service Registration...
  • Page 46: Normal Operations (Ac Power Applied)

    Chapter 3 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER...
  • Page 47 Normal Operations (AC Power Applied) Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations BATTERY  On – When battery is charged (Optional for  Blinks – When battery charge is low some models)  Off – When there is no battery in the unit Note: In addition to the status shown in the previous table, some service providers use color-coded LEDs to indicate detailed channel bonding and data link status.
  • Page 48: Special Conditions

    Chapter 3 Operation of Front Panel Indicators Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER...
  • Page 49: Maintaining The Battery

    Chapter 4 Maintaining the Battery Introduction This chapter describes how to maintain and replace the battery that is included with the residential gateway. In This Chapter  Location of the Battery ...............28  Battery Maintenanc e ................29 OL-29 161 -01...
  • Page 50: Location Of The Battery

    Chapter 4 Maintaining the Battery Location of the Battery The following illustration shows the location of the battery. OL-29161-01...
  • Page 51: Battery Maintenance

    Battery Maintenance Battery Maintenance If your residential gateway contains a battery backup feature, a high-capacity rechargeable battery provides stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: Fully charged high-capacity rechargeable batteries should be handled with care.
  • Page 52 Chapter 4 Maintaining the Battery Insert a new battery into the battery compartment. Do not force the battery into the compartment, but be sure to press the battery all the way in until it seats fully. Close the battery compartment door. The battery lock will automatically re- engage.
  • Page 53 Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter ...
  • Page 54: Frequently Asked Questions

    Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system.
  • Page 55 Frequently Asked Questions To specify DNS server address settings, do one of the following:  To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK.  To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers.
  • Page 56 Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked.
  • Page 57 Frequently Asked Questions Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renew ing the IP Address on Macintosh Sy stems Close all open programs.
  • Page 58 Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the residential gateway and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.
  • Page 59: Common Troubleshooting Issues

    Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 21), for more detailed information on front panel LED status indicator operation and function. The Wireless Residential Voice Gateway does not register an Ethernet connection Try one of the following solutions:...
  • Page 60 Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway There may be a problem with your home telephone wiring. Use a telephone and  connect directly to the same RJ-11 port on the back of the unit. If the dial tone is working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring.
  • Page 61: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted ...
  • Page 63: Customer Information

    Chapter 6 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
  • Page 64 Fax: 408 527-0883 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.