Telephone Support; Servpak Support - Proxim ORiNOCO AP-800 Hardware Installation Manual

Telephone Support

Contact technical support via telephone as follows:
USA and Canada Customers
Phone: +1-408-383-7700; +1-866-674-6626
Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)
International Customers
Phone: +1-408-383-7700; 0800-916475 (France); 8-800-100-9485 (Russia)
Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PDT (UTC/GMT -7 hrs)

ServPak Support

To provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to meet
your specific needs. Whether your requirement is round the clock technical support or advance replacement service, we are
confident that the level of support provided in every service in our portfolio will exceed your expectations.
•
Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our
guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service
are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next
Business Day. Hardware is shipped Monday – Friday, 8:00 AM – 2:00 PM (PST).
•
Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products
standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service
contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your
investment.
•
7x24x365 Technical Support: This service provides unlimited, direct access to Proxim's world-class Tier 3 technical
support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this
service can rest assured that their call for technical assistance will be answered and a case opened immediately to
document the problem, troubleshoot, identify the solution and resolve the incident in a timely manner or refer to an
escalation manager for closure.
•
8x5 Technical Support: This service provides unlimited, direct access to Proxim's world-class technical support 8
hours a day, 5 days a week from 8:00AM - 5:00PM (PDT). Typically, technical support is provided for free for the entire
time the product is covered by a Proxim warranty. Beyond this period, technical support is available at cost on a per
incident basis. With the 8x5 Technical Support service, technical support will be available for the duration of the
ServPak contract at no additional costs.
•
Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment
and Proxim makes this easy by providing a Software Maintenance program that enables customers to access new
features and functionality, rich software upgrades and updates. Customers will also have full access to Proxim's vast
knowledgebase of technical bulletins, white papers and troubleshooting documents.
•
Priority Queuing Phone Support: This service provides customers with a one hour response time for technical
phone support. There is no waiting in line for those urgent calls for technical support.
Packaged Services
•
24 x 7 Enhanced ServPak
– 24 x7 Technical Support
– Software Maintenance
– Advanced Hardware Replacement
– Extends Warranty*
– Knowledge Base Access
ORiNOCO® 802.11n Access Points - Hardware Installation Guide
Technical Services and Support
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