Proxim ORiNOCO AP-800 Hardware Installation Manual page 35

Technical Support for Current Products after Warranty Period
After the warranty period, technical support on products then being sold by Proxim will be based upon one of the following
three options Customers can choose:
•
Customers can choose to purchase one of Proxim's ServPak extended warranty and enhanced support packages for
the product
•
Customers can choose to purchase one-time per-incident technical support for the product for a fee
•
Customers can choose to call the reseller or distributor who sold them the product for technical support
Tech Support on Discontinued Products
Technical Support on some products that Proxim has declared as EOL (End of Life) or otherwise is no longer selling is available
based upon one of the following three options Customers can choose:
•
For some discontinued products, Customers can choose to purchase one of Proxim's EOL ServPak support packages
for the product
– No EOL ServPak support package will be available for any product discontinued more than 5 years ago
– No EOL ServPak support package is available for certain discontinued products
•
Customers can choose to purchase one-time per-incident technical support for the product on a per hour basis at a
rate of $125 an hour (4 hours minimum payable in advance by major credit card). This fee is payable in addition to any
RMA fee that may be charged to subsequently repair the product.
•
Customers can choose to call the reseller or distributor who sold them the product for technical support
All Proxim technical support for discontinued products, whether through an EOL ServPak package or otherwise, is provided
on a "best effort" basis and is subject to the continued availability of necessary components, equipment, and other technical
resources.
Note that Proxim is unable to support or warrant any equipment that has been modified, whether this modification is
physical, or if third-party software codes have been loaded onto the product.
ORiNOCO® 802.11n Access Points - Hardware Installation Guide
Technical Services and Support
35