Proxim ORiNOCO AP-800 Hardware Installation Manual page 34

– Priority Queuing
* if units are out of standard warranty
•
8 x 5 Enhanced ServPak
– 8 x 5 Technical Support
– Software Maintenance
– Advanced Hardware Replacement
– Extends Warranty*
– Knowledge Base Access
– Priority Queuing
* if units are out of standard warranty
ServPak Standalone Services
•
Extended Warranty ServPak
•
Advance Hardware Replacement ServPak
Proxim Warranty vs. ServPak Service
Service Features
Expert Technical Support
Priority Queuing
Knowledge Base Access
Software Upgrades
Advance Replacement Service
- Not a feature service option
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions on any of the available ServPak support options, please visit our website at
http://www.proxim.com/support/servpak, call Proxim Support (For telephone numbers, see
email to servpak@proxim.com.
Technical Support Policy
Technical Support for Current Products during Warranty Period
All Customers are entitled to free technical support for the Proxim products they purchase from Proxim's authorized resellers
or distributors. Technical Support is defined as communication via the Proxim Support website (http://support.proxim.com)
and/or via telephone. This technical support will be provided for free for the entire time the product is covered by a Proxim
warranty. The term of Proxim's warranty is determined according to the agreement under which the product was sold and
generally varies from 3 months to 2 years depending on the product. If a Customer disagrees with Proxim's determination of
warranty duration, a request for review supported by a copy of all product purchase documentation may be submitted.
ORiNOCO® 802.11n Access Points - Hardware Installation Guide
ServPak
Technical Support,
Configurations, Troubleshooting
Available
Available
Available
8x5xNBD
Technical Services and Support
Warranty
Duration of Product Warranty.
8X5 Normal Business Hrs
-
Available
-
-
Telephone Support) or send an
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