Panasonic KX-TDA50 Installation Manual page 150

4.1 Troubleshooting
Error Error Message
Code
325 IP-GW LAN Chip
Failure
326 IP-GW Stop
370 IP-GW Rebooted
by Maintenance
Console
371 IP-GW Rebooted •
391 Data Link
established
392 Clock master card
selected
393 LAN Carrier
detected
394 IP-GW Core Data
Link established
395 IP-GW
Gatekeeper Error
Cleared
396 IP-GW Run
510* SMDR disconnect •
150 Installation Manual
PROBABLE CAUSE
• Detection of IP-GW
LAN Chip failure
• IP-GW is stopped from
remote maintenance
PC
• IP-GW is rebooted
from a remote
maintenance PC
Optional service card
malfunction: IP-GW
• Connection with PC
Phone/PC Console or
Voice Processing
System (DPT
Integration)
established or restored
• Clock master card has
been changed to the
one indicated by the
sub code
• IP-GW card connected
to the LAN
• IP-GW Core Data Link
established
• Connection to the
Gatekeeper is
recovered
• IP-GW is started from
remote maintenance
PC
RS-232C cable not
connected
• Breaking of RS-232C
cable
• Printer (terminal
equipment)
malfunction
SOLUTION
• Replace the corresponding optional
service card
• Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
• This information is logged when IP-GW
is stopped from remote maintenance
PC
• This information is logged when IP-GW
is rebooted from a remote maintenance
PC
• Check whether the software version of
the IP-GW card is correct
• Replace the corresponding optional
service card
• This information is logged when
connection with PC Phone/PC Console
or Voice Processing System (DPT
Integration) is established, and does
not indicate an error condition that
needs to be solved.
However, if this is logged frequently
(with "305 Data Link failure"), check the
connection as it may not be done
properly.
• Check if the proper card is selected as
the new clock master card
• This information is logged when
synchronization of LAN is established
• This information is logged when IP-GW
Core Data Link is recovered
• This information is logged when
connection to the Gatekeeper is
recovered
• This information is logged when IP-GW
is started from remote maintenance PC
• Check the RS-232C cable
• Check the terminal equipment