Panasonic KX-TDA50 Installation Manual page 149

Error Error Message
Code
251 MSG DSP failure •
305* Data Link failure
307 LAN No Carrier
308 IP-GW LAN Loop
back Error
309 IP-GW Core Data
Link Error
310* Port Link Failure
320 IP-GW H.323
Dummy Call Test
Error
321 IP-GW
Gatekeeper Error
322 IP-GW
Gatekeeper
Registration Error
323 IP-GW SDRAM
Failure
324 IP-GW DPRAM
Failure
PROBABLE CAUSE
Optional service card
malfunction: MSG
• Data link between the
CS and Hybrid IP-PBX
failed
• Data link between the
network and IP-GW
card failed
• IP-GW card not
connected to the LAN
• Detection of IP-GW
LAN Loop back Test
error
• Detection of IP-GW
Core data Link error
• Voice Processing
System malfunction
• Ports defective on
optional service card:
DLC
• Detection of IP-GW
H.323 Dummy Call
Test error
• Detection of
Gatekeeper access
error
• Gatekeeper
Registration is failed
• Detection of IP-GW
SDRAM error
• Detection of IP-GW
DPRAM error
SOLUTION
• See if the corresponding optional
service card is installed properly
• Replace the corresponding optional
service card
• Check the connection between the CS
and Hybrid IP-PBX
• Check the connection between the
network and IP-GW card
• Check the connection between the LAN
and IP-GW card
• Replace the corresponding optional
service card
• Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
• Press the Reset Button
• Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
• Check the Voice Processing System
• See if the corresponding optional
service card is installed properly
• Replace the corresponding optional
service card
• Replace the corresponding optional
service card
• Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
• Check the IP address setting of
Gatekeeper
• Check whether the Gatekeeper is
connected to the network and work
properly
• Check the route to the Gatekeeper
• Check the Gatekeeper setting
• Replace the corresponding optional
service card
• Replace the corresponding optional
service card
Installation Manual
4.1 Troubleshooting
149